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84 Reviews of BMW Cleveland - Service Center
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November 27, 2018
Redo a recall Had to redo a recall that was poorly done by another BMW dealer. Danielle was awesome! She squeezed me into the already-booked schedule and kept me i Had to redo a recall that was poorly done by another BMW dealer. Danielle was awesome! She squeezed me into the already-booked schedule and kept me informed every step of the way with a very pleasant attitude. More
by Abe3
Employees Worked With
Danielle Hope
November 24, 2018
Customer Service from xxxx Danielle Hope (service advisor) should not be employed as a customer service rep. She’s rude, impatient, sarcastic and did not have much knowledge of Danielle Hope (service advisor) should not be employed as a customer service rep. She’s rude, impatient, sarcastic and did not have much knowledge of the job as a representative. Her job is to be the bridge and communicate effectively & in a friendly manner what the technician completed or is recommending for the vehicle. Ms. Hope was very sarcastic and rude telling me what could not be done for my vehicle. After going back and forth with Ms. Hope I asked to speak with her manager. Ms. Hope declined 3 times stating its her job to communicate for the technician and manager. I then asked to speak with the owner of the dealership it was only then that she agreed to get her manager on the phone. Ms. Hope’s manager was not available at the time but he did phone back quickly. I had a very pleasant experience with him, he resolved the problem and communicated effectively what is recommended for my vehicle. I have no concerns with the work performed on my 2016 BMW X4. I purchased this vehicle brand new from this dealership and it has only been serviced at this location. I expect to be respected as a customer every time I’m serviced and I’m very disappointed with the service Ms. Hope provided. I hope this issue is addressed and moving forward I hope that I will never experience this type of customer service from this location. Thinking of trying the BMW dealership in Willoughby, Ohio after this experience.. More
by Dione123
Employees Worked With
Danielle Hope
October 27, 2018
Ohio Buckeye Everyone was very professional and courteous. Vehicle was returned washed and vacuumed. Service advisor kept me updated on the progress of service. Th Everyone was very professional and courteous. Vehicle was returned washed and vacuumed. Service advisor kept me updated on the progress of service. This dealership is excellent in all aspects of my vehicle experience. 10+ rating. More
by Porkie75
Employees Worked With
Danielle Hope
October 24, 2018
Excellent service It was my first time for service for the certified preowned vehicle I had recently bought from a dealership in another city. They were very helpful, It was my first time for service for the certified preowned vehicle I had recently bought from a dealership in another city. They were very helpful, immediately responsive by phone and email to getting my information into their system, scheduling the service at a time convenient for me, providing valet and loaner car service, and keeping me updated by phone regarding the status of the service. Completed the service promptly and completely. Couldn't have been more smooth experience. More
by DrM
Employees Worked With
Jeanera Lowry
October 08, 2018
Maintenance service. Went in for filters and fluid changes. Also multi point inspection. Honored a 36k inspection that should have been done last time I was in and had not Went in for filters and fluid changes. Also multi point inspection. Honored a 36k inspection that should have been done last time I was in and had not been done at no charge. A bit expensive. The lounge is comfortable and good for working while service performed. Danielle is very helpful. More
by Carl
Employees Worked With
Danielle Hope
September 28, 2018
Excellent service Had a catastrophic engine oil leak...Danielle was excellent working with the extended warranty company and the dealership where the car was purchased. Had a catastrophic engine oil leak...Danielle was excellent working with the extended warranty company and the dealership where the car was purchased...great experience and awesome loaner Thanks More
by Jimauld913
Employees Worked With
Danielle Hope
September 17, 2018
Exceeded my expectations Everything was easy and executed flawlessly. From making the appointment, checking in, getting a loaner vehicle, being contacted when work was finish Everything was easy and executed flawlessly. From making the appointment, checking in, getting a loaner vehicle, being contacted when work was finished and getting my car back More
by Mike56
Employees Worked With
Shannon Johnson, Emmanuel Oloyede, Roberta de Pina, Matthew Newman
September 16, 2018
mediocre communication. pushing the upsell Difficult to actually speak to a service advisor before a service visit. Quick to move to upselling the service. Deft at making me feel how lucky I Difficult to actually speak to a service advisor before a service visit. Quick to move to upselling the service. Deft at making me feel how lucky I am to get service from the dealership. Actively seeking alternatives.. More
by paradox
Employees Worked With
Doug Marsh
September 13, 2018
Service We brought our car in for its normal service.. As alway our service advisor Doug Marsh was outstanding. We have been customer for many years and have We brought our car in for its normal service.. As alway our service advisor Doug Marsh was outstanding. We have been customer for many years and have always had excellent customer service from all the staff... More
by Cxxxxxx
Employees Worked With
Shannon Johnson, Jeanera Lowry, Danielle Hope, Doug Marsh
August 24, 2018
Very professional service convenient location, professional and nice people, clean and convenient waiting area. Will be back in 10,000 miles. Will recommend this dealership convenient location, professional and nice people, clean and convenient waiting area. Will be back in 10,000 miles. Will recommend this dealership to my friends More
by Alla
Employees Worked With
Doug Marsh
