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84 Reviews of BMW Cleveland - Service Center
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February 04, 2019
Great Experience Matt was my Service Adviser. He was professional, friendly and helpful. Everyone was nice. Matt was knowledgeable, and they got the work done quickly. Matt was my Service Adviser. He was professional, friendly and helpful. Everyone was nice. Matt was knowledgeable, and they got the work done quickly. Work was done in one day, and they gave me a loaner. Great experience! Thank you! More
by Bill
Employees Worked With
Matthew Newman
January 30, 2019
Great experience! The best service I' ve received in 9 years! Everyone in the service Dept. was cordial and attentive. It took a little longer to set up an appointmen The best service I' ve received in 9 years! Everyone in the service Dept. was cordial and attentive. It took a little longer to set up an appointment because I had to wait for a loaner, per the person who originally scheduled my appointment. I had to reschedule, and the person who handled the reschedule fit me in without a problem- Great! There was a redo for my original service request, but it was handled promptly. More
by J.Jay
Employees Worked With
Brian, Shannon Johnson, Jeanera Lowry, Danielle Hope
January 18, 2019
Excellent service This dealership provides excellent service, timely communications and all around quality experience. We have had 6 cars from this dealership and it h This dealership provides excellent service, timely communications and all around quality experience. We have had 6 cars from this dealership and it has been consistently excellent. More
by Debduv
Employees Worked With
Shannon Johnson, Jeanera Lowry, Danielle Hope, Jay Hoegler, Howard Moore, Doug Marsh, Matthew Newman, Tom Hawkins, Mike Glover, Rachel Kosto
January 15, 2019
Solved my problem, but Good = solved the problem I asked them to, and cost was reasonable. Friendly staff. Bad = 1. Long delay to schedule if you need a loaner car. 2 Good = solved the problem I asked them to, and cost was reasonable. Friendly staff. Bad = 1. Long delay to schedule if you need a loaner car. 2. Was told work would include an all points inspection. Within 24 hours wiper fluid indicator showed empty, and oil change light came on. Both suggest all they did was fix the problem requested but no inspection More
by GuitarSox
Employees Worked With
Danielle Hope
January 10, 2019
warranty check up Everything was great. I was disappointed the 2019 models went from 4 yr. to a 3 yr. warranty. To me that is a deal breaker. Everything was great. I was disappointed the 2019 models went from 4 yr. to a 3 yr. warranty. To me that is a deal breaker. More
by no
Employees Worked With
Danielle Hope
January 10, 2019
2018 330ix hood problem. Car bought at differnet dealership. I was treated very well and the service was completed quickly. Everybody I talked to was very helpful and made the whole experience a very good one. M I was treated very well and the service was completed quickly. Everybody I talked to was very helpful and made the whole experience a very good one. My thanks to them all! More
by bustedflush
Employees Worked With
Danielle Hope
January 04, 2019
Service Challenges This was a very challenging service experience to get through. It took an entire day to even look at or diagnose vehicle. I was told by Doug Marsh t This was a very challenging service experience to get through. It took an entire day to even look at or diagnose vehicle. I was told by Doug Marsh the car would be ready New Years Eve Monday or the following Wednesday due to under manned service force due to holidays. That was unsatisfactory, so I got on the phone to service managers. Spoke with a female assistant service manager who substantiated that story. But, Howard Moore left a voice message & car car was diagnosed for repaired within 3 hours. It’s not sounding right now, so I have a follow up service call on 1-7. BMW’s are very expensive to repair, the extra round abouts & stress to get things done really should be eliminated. if it weren’t for the accommodations of Shannon Johnson & Danielle Hope, I’d probably go to another BMW dealership. More
by AMC
Employees Worked With
Shannon Johnson, Danielle Hope, Howard Moore, Doug Marsh
December 19, 2018
Not enough exposure to recommend yet Service appt to look at slow leak in one tire. Needed new tire; had to leave vehicle for entire weekend. Repairs all fine. But didn’t clean new tire a Service appt to look at slow leak in one tire. Needed new tire; had to leave vehicle for entire weekend. Repairs all fine. But didn’t clean new tire and didn’t wash car because equipment was out of service. More
by PAD
Employees Worked With
Rachel ????, Matthew Newman
December 15, 2018
Super customer service Both us and the car were well treated. We were well taken care of and they were conscientious beyond the norm. We strongly recommend DAG. Both us and the car were well treated. We were well taken care of and they were conscientious beyond the norm. We strongly recommend DAG. More
by Ronronronon
Employees Worked With
Danielle Hope
November 28, 2018
Doug did an excellent job making my experience positive. I have found the sales force to be lacking in experience. They are not interested in selling cars. While in the showroom the other day, not one pers I have found the sales force to be lacking in experience. They are not interested in selling cars. While in the showroom the other day, not one person asked if I had any questions. More
by Fred2018
Employees Worked With
Doug Marsh
