BMW Cleveland - Service Center

THIS IS THE WORST experience ever and I ONLY gave a 1 star because goggle won't let you post it if you don't rate it! The SERVICE MANAGER literally acted like a BUTT HOLE! He was VERY RUDE and INCONSIDER star because goggle won't let you post it if you don't rate it! The SERVICE MANAGER literally acted like a BUTT HOLE! He was VERY RUDE and INCONSIDERATE. My 18 year old son brought his car in for a simple oil change, it was done, he picked the car up and drove it home(4 miles away) and parked his car as usual. When he left back out around 9:45pm he texted me stating that the car was making a loud noise and overheating. NOTHING was wrong with the car when he dropped it off. I advised him to contact the dealership because it shouldn't be making any noise. This was on Thursday night. He couldn't take it in on Friday because of prior commitments and they're not open on the weekend so he took it in this morning only to learn that the water pump is "broke". His car NEVER showed any signs or leaking nor did the car dashboard give any warning of anything being wrong. I called one of our friends who work in the service department at another dealership and asked if it's normal for the car to give a warning if the water pump is "going bad" and he said absolutely! But they're saying that it's actually broke off now WITH NO WARNING prior to the oil change that it was even going bad and to fix it will cost him $1700. That's BULL! Whatever incompetent person did the service is also responsible for that water pump being broke. The way the "service manager" spoke to me initially with NO COMPASSION about the situation is clearly showing that he knows more than he's ever going to admit. The whole service department lacks compassion from the front desk to the service manager. I will NEVER patronize this location EVER again. The only 5 star reviews they get is for actually selling cars BUT there's quite a few 1 star reviews about the actual service department. Shame on you BMW Solon! Taking advantage of a young man like that. I will also be sharing this same review across other sites so that hopefully someone else is WARNED before patronizing this location. More

Service department went above and beyond to make replacing my seat cover under warranty easy. I had to adjust the appointment multiple times and they were always able to accommodate me replacing my seat cover under warranty easy. I had to adjust the appointment multiple times and they were always able to accommodate me More

Purchased my BMW from them and initially I was happy once I finally got the car…. However, I began to notice that the car was stalling when I started it and tried to drive off. I took it in to get diagnosed I finally got the car…. However, I began to notice that the car was stalling when I started it and tried to drive off. I took it in to get diagnosed and they didn’t find anything wrong with it. For the past year and four months of having the car, I still have this issue. The car continues to idle when I start it and acts as if it wants to cut off from time to time. I took my car in recently for a routine service appointment. When I scheduled my appointment online 3 weeks ago, I requested a loaner vehicle and I mentioned other areas of the car that I would like them to look at including brakes and tires. I also mentioned again, the consistent issue with the idling/stalling. When I get there, I was notified that they weren’t notified that I needed a loaner car and my additional requests. I pulled up my email and provided proof of my notification which was also written in all caps. The service person informed that they don’t have the ability to see appointment notes so I asked what’s the point of having an area for appointment notes . These are important notes that the customer needs to share. She informed me that the “appointment note” section was useless. The only other options were to find a ride, wait for 3 hours, or reschedule for weeks out. Those options aren’t reasonable and were unexpected. When I shared information about the stalling/idling the service person shared that it’s “likely a programming issue” and would be happy to fix it for an additional $172. They informed me that the problem is a new solution that they came up with recently. However, how can I trust that “programming is the issue” this time after being told that there wasn’t an issue! I inquired about the guaranteed free car wash service however, I was denied that as we’ll because of the temperature. By the time they get to the vehicle, it’ll be over 32 degrees… This is my first vehicle that I have purchased and if this is the luxury vehicle experience… this is terrible. These are things that drive current and potential customers away! I have seriously consider alternative options then with BMW because of this. Companies still fail to realize that it’s the small things that keep customers happy and satisfied. Unfortunately, that hasn’t been my experience here lately… More

My 2020 MY bmw sit in the garage for only 6 days after a 1 hour drive and the battery completely died out. Not only they took 5 days to return my car, but also didn't change the battery under warranty, and 1 hour drive and the battery completely died out. Not only they took 5 days to return my car, but also didn't change the battery under warranty, and rather blamed me on everything. They also tried to charge me $160+ "diagnosis fee" for a car still under factor warranty! This is my 5th bmw but I'll seriously reconsider owning another one due to the poor service I received from here. Never again. More

I saw Matt during my visit at the service center. He was very effective and proficient in performing his job. I highly recommend service from BMW Cleveland because of Matt! very effective and proficient in performing his job. I highly recommend service from BMW Cleveland because of Matt! More

I I was told upon walking into the waiting area that there was one other person in front of me and I would be called next. A total of 3 people were called, while I continued to sit. I do not want to be there was one other person in front of me and I would be called next. A total of 3 people were called, while I continued to sit. I do not want to be considered insignificant when I enter that business space. I want to see a fair and professional dynamic in place whenever I take the time to come back to this facility. I am not happy that I must definitively say yes or no about whether or not I would recommend the service center More

Winter tire swap. On Thursday determined new snows needed. Tires not available & given Friday 11:30a appt. Tires did not arrive until afternoon. Was not told of the delay until 3:00p. Was at dealers needed. Tires not available & given Friday 11:30a appt. Tires did not arrive until afternoon. Was not told of the delay until 3:00p. Was at dealership until 4:30p. 5 hours for tire/wheel exchange! Was offered loaner but declined since this should have been a 2 hour job. Major problems @ BMW CLE: communication between Service Dept & Advisor, Advisor & customer, appreciation of the value of customer time. I have nearly 20-year relationship with dealership and have always been completely satisfied with sales & Jeff Allen’s service. While I may return for vehicle purchase, I will no longer use maintenance services. There has been a decline in customer services for some time and there is greater dealer competition for now in CLE. More