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BMW Cleveland
Solon, OH
330 Reviews
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Showing 330 reviews
January 10, 2019
warranty check up Everything was great. I was disappointed the 2019 models went from 4 yr. to a 3 yr. warranty. To me that is a deal breaker. Everything was great. I was disappointed the 2019 models went from 4 yr. to a 3 yr. warranty. To me that is a deal breaker. More
by no
Employees Worked With
Danielle Hope
January 10, 2019
2018 330ix hood problem. Car bought at differnet dealership. I was treated very well and the service was completed quickly. Everybody I talked to was very helpful and made the whole experience a very good one. M I was treated very well and the service was completed quickly. Everybody I talked to was very helpful and made the whole experience a very good one. My thanks to them all! More
by bustedflush
Employees Worked With
Danielle Hope
January 08, 2019
My first car from BMW Cleveland Daniel from BMW Cleveland helped me get my first car. He is an super awesome salesman helped me to get with the best price quote for my car and even Daniel from BMW Cleveland helped me get my first car. He is an super awesome salesman helped me to get with the best price quote for my car and even he answered to every question I asked him regarding the vehicle. I’ve been to few other BMW stores but this is an unique one. They gave me the best test drive experience which made choose a BMW car to other vehicles in market. More
by Sidd
Employees Worked With
Daniel Cowan
January 03, 2019
Service Challenges This was a very challenging service experience to get through. It took an entire day to even look at or diagnose vehicle. I was told by Doug Marsh t This was a very challenging service experience to get through. It took an entire day to even look at or diagnose vehicle. I was told by Doug Marsh the car would be ready New Years Eve Monday or the following Wednesday due to under manned service force due to holidays. That was unsatisfactory, so I got on the phone to service managers. Spoke with a female assistant service manager who substantiated that story. But, Howard Moore left a voice message & car car was diagnosed for repaired within 3 hours. It’s not sounding right now, so I have a follow up service call on 1-7. BMW’s are very expensive to repair, the extra round abouts & stress to get things done really should be eliminated. if it weren’t for the accommodations of Shannon Johnson & Danielle Hope, I’d probably go to another BMW dealership. More
by AMC
Employees Worked With
Shannon Johnson, Danielle Hope, Howard Moore, Doug Marsh
January 02, 2019
Sucks I get mad. Just thinking about this dealership. That’s it. Leave me alone. Liers. I will never buy another Bmw not my friends either I get mad. Just thinking about this dealership. That’s it. Leave me alone. Liers. I will never buy another Bmw not my friends either More
by Billy44
Employees Worked With
Clean your own house
December 28, 2018
Excellent Service This is the second vehicle purchased at this dealership. The staff is excellent, including Daniel in sales, Hussain in technology, and Michael in t This is the second vehicle purchased at this dealership. The staff is excellent, including Daniel in sales, Hussain in technology, and Michael in the Business office. What distinguishes this dealership is the attention to detail. All questions are answered in a courteous manner. Would highly recommend this dealership. More
by Chilly69
Employees Worked With
Mike Glover, Hussain Syed, Daniel Cowan
December 28, 2018
No customer service I was lied to. The service is shabby and the people there didn’t know what the car equip with. Since I am parcels crippled I can’t get the cover off t I was lied to. The service is shabby and the people there didn’t know what the car equip with. Since I am parcels crippled I can’t get the cover off the spare tire and wasn’t showed how. I can’t believe they are still in business. Please don’t buy a car there they will cheat you. There was no check list to go over the car with. All I was asked is what do you want to see. I don’t even know what’s on the car. The car almost killed us and they are worried about money so they wouldn’t take the car back. Bmw just doesn’t care about the customer. You are thieves More
by Billy44
Employees Worked With
Salesman , Jeff Allen, Jim Balala, Tim Hovey, Marty Sharp, Roberta de Pina, Joe Chern, Mark Atzberger, Daniel Cowan
December 19, 2018
Not enough exposure to recommend yet Service appt to look at slow leak in one tire. Needed new tire; had to leave vehicle for entire weekend. Repairs all fine. But didn’t clean new tire a Service appt to look at slow leak in one tire. Needed new tire; had to leave vehicle for entire weekend. Repairs all fine. But didn’t clean new tire and didn’t wash car because equipment was out of service. More
by PAD
Employees Worked With
Rachel ????, Matthew Newman
December 15, 2018
Super customer service Both us and the car were well treated. We were well taken care of and they were conscientious beyond the norm. We strongly recommend DAG. Both us and the car were well treated. We were well taken care of and they were conscientious beyond the norm. We strongly recommend DAG. More
by Ronronronon
Employees Worked With
Danielle Hope
December 07, 2018
Great Experience! Found my experience with BMW Cleveland to be very pleasing. Salesman Manny O. was very to the point and kept his word on everything we agreed to durin Found my experience with BMW Cleveland to be very pleasing. Salesman Manny O. was very to the point and kept his word on everything we agreed to during the sale. I was very pleased with the purchase of my vehicle from this dealership!!! More
by Frosted1
Employees Worked With
Emmanuel Oloyede, Jay Hoegler, Mike Glover
