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BMW Cleveland
Solon, OH
330 Reviews
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Showing 330 reviews
June 27, 2019
Excellent Service Matthew our service advisor and our person at the front desk made drop-off and pick-up efficient and easy. The tech that serviced the car was thorough Matthew our service advisor and our person at the front desk made drop-off and pick-up efficient and easy. The tech that serviced the car was thorough in doing the spec work and in finding/fixing another issue. This was my first service experience with this dealership and it gives me confidence in their capabilities. More
by Rookie
Employees Worked With
Matthew Newman
June 14, 2019
Lacking Customer Service I have been working 3 months to try and get the money the dealership owes me, a license plate, and signed copies of documents. The management (Marty I have been working 3 months to try and get the money the dealership owes me, a license plate, and signed copies of documents. The management (Marty Sharp, Tom Hawkins, Josh Deluco) at this dealership leaves a lot to be desired in terms of customer service when things go off track. Please own your issues and provide real resolutions and realistic timeframes to your customers. I would not recommend this dealership and would highly suggest you avoid it at all costs. More
by sparty135
Employees Worked With
Marty Sharp, Tom Hawkins
June 12, 2019
First maintenance appointment. Everything done very timely and convenient. I was send a reminder about scheduling and keeping an appointment. It was very convenient to have a loaner Everything done very timely and convenient. I was send a reminder about scheduling and keeping an appointment. It was very convenient to have a loaner car available. And people were present and courteous. More
by Yelenab13
Employees Worked With
Danielle Hope, Joe Chern
June 12, 2019
Oil change Staff was courteous and knowledgeable. Service was performed within quoted time. Waiting room is comfortable and offers varied refreshments. Repair re Staff was courteous and knowledgeable. Service was performed within quoted time. Waiting room is comfortable and offers varied refreshments. Repair reminders are appreciated. This is my dealer of choice. More
by BMWhappy
Employees Worked With
Danielle Hope
June 06, 2019
Appointment for periodic maintenance and front brake repair. Everyone was competent and friendly from the people greeting me upon pull up, Matthew, the service representative and the people at the desk who handl Everyone was competent and friendly from the people greeting me upon pull up, Matthew, the service representative and the people at the desk who handled my loaner car and statement all contributed to a good experience. Matthew is especially good as he is very knowledgeable about the technical aspects of the car and is very personable. More
by KansasCowboy
Employees Worked With
Matthew Newman
June 05, 2019
Thank you, Joe Chern! Joe was so informative and helpful to us!!!! He took his time explaining everything, and we corresponded many times using e mail....answers gotten f Joe was so informative and helpful to us!!!! He took his time explaining everything, and we corresponded many times using e mail....answers gotten from him in a quick, timely manner!!! Love my X4!!!!!! More
by Elaine
Employees Worked With
Marty Sharp, Joe Chern, Bobby Ozersky, Hussain Syed
June 04, 2019
Great leasing experience! This was my first experience with BMW Cleveland and it won’t be my last. Such a wonderful car buying experience! Big thanks to Charles Porter for maki This was my first experience with BMW Cleveland and it won’t be my last. Such a wonderful car buying experience! Big thanks to Charles Porter for making the process quick and easy! More
by KNBaker
Employees Worked With
Charles Porter
June 03, 2019
Great Experience Charles and his team made our process super easy. Very professional process and I love my new ride! Thanks to the BMW Cleveland team and hope to be Charles and his team made our process super easy. Very professional process and I love my new ride! Thanks to the BMW Cleveland team and hope to be part of this family for a while. More
by Gp182
Employees Worked With
Bobby Ozersky, Charles Porter
May 10, 2019
Easy to deal with Easy to do business with, clean environment, professional staff, the advisor had great communication skills along with the ability to finish my vehicl Easy to do business with, clean environment, professional staff, the advisor had great communication skills along with the ability to finish my vehicle in one day ... More
by Tony77298
Employees Worked With
Patrick Weber
May 02, 2019
Purchase of a used 2019 Acura RDX I purchased a used 2019 Acura RDX from BMW of Cleveland. I worked with John Phillips. He was great to deal with. He was professional and knowledgea I purchased a used 2019 Acura RDX from BMW of Cleveland. I worked with John Phillips. He was great to deal with. He was professional and knowledgeable, and wasn’t pushy at all. I would recommend him. Overall it was a great and painless experience. More
by Morty
Employees Worked With
John Phillips
