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BMW Cleveland
Solon, OH
330 Reviews
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Showing 330 reviews
August 24, 2019
BM W service The service and personal are top notch. Everyone was very ftiendly and my car was serviced perfectly. The car was ready in a timely manner dnd the l The service and personal are top notch. Everyone was very ftiendly and my car was serviced perfectly. The car was ready in a timely manner dnd the loaner was great! More
by Rego, Shirley
Employees Worked With
Jeff Allen, Danielle Hope
August 10, 2019
Noise repair Did not solve the problem but still charged me. Looks more like try this and try that to see what works. When pushed suggested to call BMW. Customer Did not solve the problem but still charged me. Looks more like try this and try that to see what works. When pushed suggested to call BMW. Customer satisfaction in my case came 2nd to revenue. More
by Bmwsand
Employees Worked With
Leo B
August 09, 2019
Highly professional from sales through delivery Every step from sales through delivery was handled professionally and at all times we were treated as valued customers. Our salesman, Robert Noetzel, Every step from sales through delivery was handled professionally and at all times we were treated as valued customers. Our salesman, Robert Noetzel, in particular was patient, knowledgeable and informative, Throughout a five-hour process during which we looked at, test drove and investigated three vehicles before finally settling on a 2019 X3, he was clearly interested in helping us find the right car for us, not just in selling a car, At delivery, the finance manager, Josh, explained the transactional details and "genius" Lewis spent an hour explaining the vehicle's features. We are pleased with the vehicle we purchased and the dealership. Buying a car can be stressful, but we felt that these people worked with us not against us. More
by X3Buyer
Employees Worked With
Robert Noetzel, Josh Deluco, Lewis Weber
July 28, 2019
Great service, fast, complete, friendly staff Nice service dept, my car always comes out clean . Work is completed fast. Friendly staff. Always informative while service is being done as to any o Nice service dept, my car always comes out clean . Work is completed fast. Friendly staff. Always informative while service is being done as to any other issues that might need done to keep car up to BMW standards. More
by Horodj
Employees Worked With
Matthew Newman
July 22, 2019
5 Star Service Great customer service and pristine product. They make sure every step of the purchasing process is seamless and friendly. I would recommend BMW Cleve Great customer service and pristine product. They make sure every step of the purchasing process is seamless and friendly. I would recommend BMW Cleveland to anyone in need. More
by Bbjohns14
Employees Worked With
Jon Lingelbach, Jay Hoegler
July 20, 2019
Great experience Helpful and professional great value and product the sales people were curtious and knowledgeable would recommend to everybody looking for a car aw Helpful and professional great value and product the sales people were curtious and knowledgeable would recommend to everybody looking for a car awesome awesome awesome More
by Moses1
Employees Worked With
Charles porter , Jay Hoegler, Hussain Syed, Daniel Cowan
July 13, 2019
Horrible up-selling. Ruined he brand for me Brought the vehicle for an exhaust system recall repair. Previous "battery discharging" message reset by itself. Dealer wanted $149 to "diagnose". Brought the vehicle for an exhaust system recall repair. Previous "battery discharging" message reset by itself. Dealer wanted $149 to "diagnose". At warranty service check-in was told that I was "3,000 miles from my next 10,000 mile routine service". Declined early 10,000 mile service Battery replacement would be about $700 with labor. Declined. Was told that "Brakes were 'due' in 7,000 miles." Declined. Recall work wasn't started in time, despite 7:30 am drop off. Dealer kept the car over the weekend. At Monday pick-up, Dealer presented me with a repair estimate for brakes, plus $149 battery diagnostic fee for a total of $1037. Very nice. Declined all the up-sells at check-in. Dealer did an inspection on a totally unrelated system and tried another up-sell. My experience with dealership is uniformly horrible. As soon as pre-paid maintenance is over, everything is an up-sell. Check-in process is ponderous. Prices obscene. My independent BMW mechanic laughs, and generally wants 30-50% for the identical repairs. BMW Cleveland has ruined my experience with the brand. Sold the vehicle today. Informing all my friends and professional colleagues to avoid this dealer like the plague. More
by schelsr
Employees Worked With
Danielle Hope
July 08, 2019
The most screwed up dealership and dis honest dealership. I go in to buy a vehicle. They made me wait 2 hours before they even said I was ready to speak with the person to get my car. They would not prep th I go in to buy a vehicle. They made me wait 2 hours before they even said I was ready to speak with the person to get my car. They would not prep the car until after I bought the vehicle. Awful service for an $80,000 vehicle. Go somewhere else and buy a car at any other dealership then Cleveland bmw More
by John445
Employees Worked With
Brian sales person and Josh in finance, Marty Sharp
July 07, 2019
Solon BMW disappointed Had some issues with my M6. Took it in to have some electronics replaced, new tires and headlight washer plate replaced on front bumper. Service rep m Had some issues with my M6. Took it in to have some electronics replaced, new tires and headlight washer plate replaced on front bumper. Service rep must of been new and didn’t know what she was talking about. Put different tires on the car than we ordered, headlight washer plate was installed then we were told we needed to replace entire bumper because a tab was broken on washer plate (this was the problem in the first place). It was hanging out when I came to pick up the car. Now it is taped. Very disappointed! Will not go there again. More
by Moose
Employees Worked With
Ralph Lombardo Service Manager, Danielle Hope
June 30, 2019
PERIODIC MAINTENANCE Includinglip brakes I appreciate the straight-talking from initial assessment and Matthew keeping me informed. The people -- particularly Matthew and the woman at the des I appreciate the straight-talking from initial assessment and Matthew keeping me informed. The people -- particularly Matthew and the woman at the desk, are always friendly and fully informed. This same tone started with the purchase of two company cars from BMW Cleveland and my later personal purchase of two more. I travel 30 miles each way to this dealership. More
by KansasCowboy
Employees Worked With
Matthew Newman
