BMW Cleveland

At first, I spent three weeks finding the right 328xi I wanted and traveling from Columbus to Cincinnati and to Cleveland, it was so difficult in just locating the right car until BMW Cleveland had what I wanted and traveling from Columbus to Cincinnati and to Cleveland, it was so difficult in just locating the right car until BMW Cleveland had what I wanted. I called the dealer and spoke to Lou and told them what I wanted and my needs are. Went up the next morning, Lou had the car ready and everything for delivery. Was in and out of the dealership within an hour. I would definitely recommend Lou and will return for next purchase. More

Service quality is O.K. however it can take several trips to get a problem solved. I had a bad wheel which the dealership didn't find (because they never dismounted the tire) so I took it to an independent to get a problem solved. I had a bad wheel which the dealership didn't find (because they never dismounted the tire) so I took it to an independent tire shop and paid them to look at it. The dealership then dismounted the tire and "surprise"! I have a defective rim from the factory. I had another situation which took four trips to get remedied. I no longer use this dealership as they are abusive with their e-mail spam. The send as many as three unsolicited sales e-mails per week and despite committing in writing to discontinue spam, they persist. More

I was pissed that I had to bring my brand new 335i in to get fixed. But the service I received was great they were ready for me when I pulled in the front door. They provided me with a 5 series with 2k mile get fixed. But the service I received was great they were ready for me when I pulled in the front door. They provided me with a 5 series with 2k miles on it. Great people to work with they were very understanding. Since the first time I have had nothing but good things to say about everyone I have taked with there. I will buy my next BMW there because they have earned my business. More

Formerly a loyal customer at BMW Cleveland for many years. Nice facilities and quality of service performed is high. But ultimately, this dealership cares more about being rated by BMW as a "Center of years. Nice facilities and quality of service performed is high. But ultimately, this dealership cares more about being rated by BMW as a "Center of Excellence" than they do their customers. Actually had a client service advisor ask me about the "confidential" ratings I gave on an online follow-up survey once. Very unprofessional. It's sad that even when you spend $40 or 50k for a new BMW, they give you an Enterprise Rent-A-Car to drive while your car is being serviced instead of an identical BMW. Wasn't like that when I first started going there. Would not recommend BMW Cleveland to a friend. More

I purchased my BMW X5 out of state and went to BMW Cleveland to ask them to explain a few things to me about the vehicle. The service manager was not nice or helpful and it seemed like he didn't want Cleveland to ask them to explain a few things to me about the vehicle. The service manager was not nice or helpful and it seemed like he didn't want to help because I didn't purchase my BMW from their dealership. My car will need to be serviced but I WILL NOT be going there. I'll drive 30 miles to another BMW service department. More

I bought my 2004 325xi new from BMW Cleveland. My salesperson was extremely friendly and patient. He worked hard to find the exact car I wanted and even got me the monthly payment I wanted for my loa salesperson was extremely friendly and patient. He worked hard to find the exact car I wanted and even got me the monthly payment I wanted for my loan. My car was delivered promptly and every detail of the sale went without a hitch. I was equally happy with their service department. They almost always had loaners available and they almost always fixed my problems. If they didn't fix the issue, they would make sure to open a slot in the next day or so to bring my car in for service again, regardless of how busy they were. My car was always washed with new wiper blades and fluid when it was services. They also didn't blink twice when they replaced my brakes and rotors ahead of schedule because of problems I was having. More

Wonderful sales experience. Treated with respect. Never arrogant. Took time to understand my needs and desires. Was very open and upfront about the price. Great deal on a CPO 530!! arrogant. Took time to understand my needs and desires. Was very open and upfront about the price. Great deal on a CPO 530!! More

I have just received my fourth BMW 5 series car in the last 9 years from this dealership (a new car every three years). This dealership is nothing short of spectacular. Everything as promised within the last 9 years from this dealership (a new car every three years). This dealership is nothing short of spectacular. Everything as promised within the promised time frame, if not sooner! Prices are competitive if not less. I live in Louisville, KY and I prefer to deal with BMW Cleveland, about 350 miles away, than to deal with the local loser dealership here. Highly recommended. If you want a BMW at a fair price with prompt and attentive sales service, call BMW Cleveland!!!!! More

Great sales department. Even better service. Great sales department.<br><br>Even better service. Great sales department.<br><br>Even better service. More