BMW Cleveland

My BMW Experience I gave a rating of excellent because excellent perfectly describes my experience at BMW Cleveland. Sales Advisor Jeff Allen had treated me with the ut I gave a rating of excellent because excellent perfectly describes my experience at BMW Cleveland. Sales Advisor Jeff Allen had treated me with the utmost courtesy in my search for a new car. I would gladly recommend BMW Cleveland any of my friends and family. More

Professional, Great Service and a Fantastic Vehicle After several months of research and visiting multiple dealers, I was impressed with the level of service, accommodation and professionalism the sales After several months of research and visiting multiple dealers, I was impressed with the level of service, accommodation and professionalism the sales associates greeted me with during my experience at BMW Cleveland. Craig and Lamont helped make my decision easy, and the vehicle is superb. More

Purchase of Certified Pre-Owed 535xi This is my second CPO BMW from this dealership as I have found the selection, service and overall process of purchasing a vehicle to be excellent. I'v This is my second CPO BMW from this dealership as I have found the selection, service and overall process of purchasing a vehicle to be excellent. I've shopped at other dealerships but none in the Cleveland area have been as courteous and professional as those at BMW Cleveland. I heartily recommend to those in the market for a new vehicle to look no further. I would like to thank Jim Laumer for providing a extremely smooth experience in the trade-in and purchase of my new BMW, it couldn't have been easier. More

Comfort Dealing with Ron we felt we had made a new friend. He was helpful in searching out the needs for my new car and then finding one that fit that list o Dealing with Ron we felt we had made a new friend. He was helpful in searching out the needs for my new car and then finding one that fit that list of wishes. Buying the BMW was a pleasant experience in a beautiful showroom with many friendly people working there. More

Sales and Services We have leased and purchased 6 BMWs from BMW Cleveland since early 2004. We have always felt welcomed and appreciated. Our SA (Jeff Allen) is top notc We have leased and purchased 6 BMWs from BMW Cleveland since early 2004. We have always felt welcomed and appreciated. Our SA (Jeff Allen) is top notched and he always roll out the red carpet when my wife and/or myself show up at the dealership. The service department is the same, we are always well informed on any service on our BMWs. I hope heaven is like BMW Cleveland because everyone is smiling. Thanks Jeff and BMW Cleveland for making our experiences great. More

Road side assistance to dealership I had to use roadside assistance to get my car to the dealership while out of town. Very disappointed with the service of roadside assistance. The de I had to use roadside assistance to get my car to the dealership while out of town. Very disappointed with the service of roadside assistance. The dealership helped facilitate getting my car after a failed phone call attempt. I had someone at. My house all day on the day that roadside promised to come pick it up. The dealership made it happen 7 1/2 hours later. More

Car Tire Repair The service experience was so smooth. I felt they treated the situation with speed and efficiency. The team kept me well informed. I would definitely The service experience was so smooth. I felt they treated the situation with speed and efficiency. The team kept me well informed. I would definitely service my car there again. More

Excellent Sales Effort Jim Laumer did a great job working through the process. He was very understated in his approach. Nothing turns a customer off more than an aggressive Jim Laumer did a great job working through the process. He was very understated in his approach. Nothing turns a customer off more than an aggressive approach. Jim understands this and through his knowledge of the vehicle and appreciation of reasonable price steered me to the right car. While competitors had similar vehicles I preferred to work with Jim. More

BMW Service Car was ready when promised. However, i am still having an issue. I called today and was able to get service right a way with a loaner....quite a re Car was ready when promised. However, i am still having an issue. I called today and was able to get service right a way with a loaner....quite a relief. Very happy with overall experience! More

Poor service I had a problem with the service. The o-ring for the oil filter was omitted which resulted in oil leaking in my driveway. I called BMW service to have I had a problem with the service. The o-ring for the oil filter was omitted which resulted in oil leaking in my driveway. I called BMW service to have the vehicle towed, there were no tow trucks available at first but I called later and a truck was available. My vehicle was delivered but when I called to check on the progress I was informed that my vehicle was not on the lot. After 24 hours and several phone calls my vehicle was located and the service was completed. I received a call from Steve the service manager to apologize for the poor service, he offered to have someone come out and clean the spillage in my garage and a complimentary car detail. More