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BMW Cleveland
Solon, OH
330 Reviews
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Showing 330 reviews
March 26, 2016
Ease of Doing Business I worked with Debbie Bednar to purchase a 2014 BMW M5. Deb made the process very easy and followed up as promised. When I arrived at the dealership I worked with Debbie Bednar to purchase a 2014 BMW M5. Deb made the process very easy and followed up as promised. When I arrived at the dealership the entire staff was very friendly and welcoming. We closed the deal in record time and I was back on the road with my new vehicle in no time. More
by Phillytp
Employees Worked With
Debbie Bednar
March 24, 2016
Ridiculous Extremely disappointed. It all started with a routine oil change and wiper blade replacement. I receive a call stating I had an additional $4000 in re Extremely disappointed. It all started with a routine oil change and wiper blade replacement. I receive a call stating I had an additional $4000 in repairs needed for my 2009 X5 that has only 75,000 miles. Most of the "recommended" repairs had to do with "leaking" valve gaskets. I declined all of the work that "needed" to be completed, minus replacing a front sway bar. I receive my car back at work via their valet service. I parked my car and back back to work. I got into my car 3 hours later and my "low coolant" service light goes on. I drove home 11 miles and checked to see what the problem was. I had no coolant in my radiator reservoir! I called the following morning (today) to express my concerns and I was completely ignored and received a candid response about nothing being wrong with the coolant and continued to tell me that the issue was the valve gaskets. I have been driving BMW's for 14 years and can honestly say I've never been pleased with the service. But this tops it off. I've received calls about them blowing out a tire taking my car through their car wash, forgetting to screw my bumper back together, to leaving my sunroof open while servicing my car for four days during a rainy weekend. This one tops them all. Valve gaskets need replaced /leaking oil - Car gets returned with zero coolant and can clearly see the radiator reservoir leaking. Unbelievable. More
by Bmwx52009
Employees Worked With
Nate Cramer
March 24, 2016
Excellent Experience Our experience buying our BMW at BMW Cleveland was excellent, it was simple and hassle free. Ben is an informative, friendly salesman. We recommend B Our experience buying our BMW at BMW Cleveland was excellent, it was simple and hassle free. Ben is an informative, friendly salesman. We recommend BMW Cleveland! More
by AFus
Employees Worked With
Ben Guidugli
March 18, 2016
Very pleased We were very pleased with the dealership and its level of service. Our salesman/persons were very good to work with: honest, reasonable, fair and low We were very pleased with the dealership and its level of service. Our salesman/persons were very good to work with: honest, reasonable, fair and low pressure More
by Ronronronon
Employees Worked With
Beachwood, Debbie Bednar, Jimmy Laumer, Joe Tracey, Nate Cramer
March 15, 2016
Great Service, Great Vehicle My experience buying a BMW has been truly rewarding. Jim Balala was the true professional! The patience and attention he provided my wife and me was t My experience buying a BMW has been truly rewarding. Jim Balala was the true professional! The patience and attention he provided my wife and me was truly impressive. The car itself, has lived up to all my expectations! Thus far, it has truly been the ultimate driving machine. You sit up a little higher, and there's extreme pride when you're driving a BMW. I'm blessed to have had, and continue to have the opportunity to experience this! Douglas Dykes More
by MyCar
Employees Worked With
Jim Balala
March 14, 2016
Great Dealer This has been my third purchase from BMW Cleveland. Thorough education process, fair dealing in terms of negotiating the transaction and a smooth clos This has been my third purchase from BMW Cleveland. Thorough education process, fair dealing in terms of negotiating the transaction and a smooth closing process. Avery is a class act for sure. More
by JayRay73
Employees Worked With
Avery Wieder
March 14, 2016
I was shown great respect and the whole deal was honest. I have leased many cars in the past and I was never tested so well and in such a quick, efficient friendly manner. I would purchase there again. I have leased many cars in the past and I was never tested so well and in such a quick, efficient friendly manner. I would purchase there again. More
by car girl stevie 777
Employees Worked With
Ken Johnson
March 14, 2016
Hard decision since all models are fabulous. No problem because Cleveland BMW has the most patient sales team I've ever worked with. Thanks Jeff! Best, John Dum since all models are fabulous. No problem because Cleveland BMW has the most patient sales team I've ever worked with. Thanks Jeff! Best, John Dumot More
by jd
Employees Worked With
Jeff Allen
March 05, 2016
I love my 435i X-Drive Coupe Debbie Bednar did a great job as my Sales Associate. Pleasant, patient, responsive and I felt I got a good deal on the vehicle I wanted with the featu Debbie Bednar did a great job as my Sales Associate. Pleasant, patient, responsive and I felt I got a good deal on the vehicle I wanted with the features I wanted, no bickering. Joe was very pleasant. He did a good job processing the sale. Smooth and easy. Max did a great job getting me oriented to the new vehicle. He is polite, pleasant and capable. Steve Harvey has been very helpful getting me wheels and tires so my car is set up the way I want it. Everyone is polite at BMW Cleveland. Always greeted when I arrive, and always asked how I can be helped. More
by EALIBMW
Employees Worked With
Debbie Bednar, Joe Tracey, Max Frankel, Steve Harvey
February 08, 2016
Traded BMW for CPO 2013 335xi Overall good experience negotiating for and buying a Certified Pre-owned BMW. I've been a happy customer of BMWCleveland for about 10 years and am ha Overall good experience negotiating for and buying a Certified Pre-owned BMW. I've been a happy customer of BMWCleveland for about 10 years and am happy to remain one! While I definitely DO NOT hold this against Ben or Lamont, here are some thoughts on the process that might be helpful in creating an even better experience for future customers: - I would have liked to have been able to move much quicker through the negotiation - but the dealership would not offer a great price for the car (or fair value for trade-in without extensive back and forth - which included telling me at least a couple of times that the offer was the bottom line and that they would not budge from the price offered, though they ended up doing so. - Traveling every week for work, I started by informing them I would only negotiate by email and come in to sign the papers when we reached an agreement. I would have liked to skip the part where they told me that coming in and negotiating in person was "my best leverage". Aside from being clearly not true, it was not possible in my situation. - Price for Trade-in was well below established value (KBB and several other sites.). Initial value offered was laughably low, and though I was able to get it closer, I wish it didn't have to take such effort on my part. - Dealer, several times, discounted the validity of the info on sites like KBB for trade-in values, while using them as a support for the price of the car they are selling! Customers have much more information available to them now than ever before, and dealers should embrace that! - In general, it's bad experience for customers that Sales, Trade-in and Parts are treated as completely separate entities. I have no doubt this is absolutely true (internal to the dealership), but to the customer what they pay for the car, what they get for their trade-in, and any simply extras they need (e.g., floor mats) are part of the same transaction, and the back and forth between those groups just adds confusion and delay that makes the process harder. "Fixing" this for the customer is an opportunity for the dealership to really make the process great for their customers! - Once we agreed on the deal, Ben and Joe got me through the paperwork and delivery quite quickly -- around 2.5 hours - which was much appreciated! More
by BWF
Employees Worked With
Lamont Williams, Joe Tracey, Ben Guidugli
