BMW Cleveland

The Great Experience Our Experience at your dealership was Outstanding. Every person that made contact with us was very nice and accommodating. We never felt that we were Our Experience at your dealership was Outstanding. Every person that made contact with us was very nice and accommodating. We never felt that we were being pushed into anything. I would definitely recommend your dealership to all who want great service. More

Avery Weider I leased a 2013 BMW X1 from Avery and when the lease expired, I returned to Cleveland BMW to lease another and made an appointment to deal with Avery I leased a 2013 BMW X1 from Avery and when the lease expired, I returned to Cleveland BMW to lease another and made an appointment to deal with Avery again. I was not disappointed with my decision. Again, he was knowledgeable and fair and worked with me to get a good deal. I look forward to meeting with him again in 3 years. More

A good man This is our second BMW we have purchased from BMW Cleveland and it was a more Positive experience Ben Guidugli provided us a welcoming, upbeat atti This is our second BMW we have purchased from BMW Cleveland and it was a more Positive experience Ben Guidugli provided us a welcoming, upbeat attitude and a can do approach. He was comfortable and relaxing and took the time to determine what are we're and did a Great job to find the right vehicle for us. We have recommended him to several of our friends and will continue to do so. He was a pleasure to work with and took the stress out of buying a new car. Sincerely Ed and Suzanne Wrobel More

Excellent Staff and Dealership I would like to take this opportunity to thank all of the great people I have dealt with on my latest purchase of a BMW 128 convertable as well as num I would like to take this opportunity to thank all of the great people I have dealt with on my latest purchase of a BMW 128 convertable as well as numerous other BMW's I have purchased from them over the past few years. I have enjoyed working with Jim Balala who is more than just a salesman. He is very pleasant to talk to and is truly concerned with placing each customer in the vehicle of their choice. He makes the entire purchase a pleasant experience. I can say this as this is my 88th vehicle (not all BMW's) over my car buying life and believe me he is the best person I have ever dealt with. Cudo's are also given to Nate (service advisor) who goes way beyond my expectations when I bring my vehicles in for service. I enjoy this dealership so much, I drive 45 miles each way when there are other BMW dealers much closer to me. Thank You all More

Somewhat painful My initial appointment was supposed to be with the Sales Manager. On arrival he took us to one of the Salesmen, Ron Wesley who was very nice, without My initial appointment was supposed to be with the Sales Manager. On arrival he took us to one of the Salesmen, Ron Wesley who was very nice, without saying that we would be working with Ron. During the process and after we decided to get the vehicle we sat with the Finance person, who was also very nice. We were, at the time of signing for the vehicle, given 5 or 6 additional warranty choices that had to be made immediately. I found this to be very uncomfortable and mentioned to the Finance person that we should have been told about these optional warranties before hand so we had time to consider them. I also did not like the fact that we requested everything be ready when we arrived and it was not. More

Excellent dealership This was the fourth dealership I went to and the last one. As soon as I walked in the door I was greeted with a warm smile and genuine employees. Cert This was the fourth dealership I went to and the last one. As soon as I walked in the door I was greeted with a warm smile and genuine employees. Certainly different the previous dealerships I went to earlier in the day. I was escorted to Avery's office where he intently searched for the car, as the color of the car I wanted was not on their lot. Avery made sure I had the car I wanted and was more then helpful! They made buying a car exciting and a good experience! More

Shopping Around. As an owner of a BMW and having shopped around at other dealers, I walked into BMW Cleveland with all my questions and challenges in hand. I was at As an owner of a BMW and having shopped around at other dealers, I walked into BMW Cleveland with all my questions and challenges in hand. I was at the point of considering another brand of car. I was introduced to Jeff Allen. In a very short time I knew he was more interested in finding me the car I wanted and working with a price I was comfortable with then making a sale for his benafit. We went over and over options and what was really important for the way I used a car. He not only loves and knows his produce but also cares about the customer. Congradulation to BMW Cleveland for having Jeff Allen as an associate. I am happier with this BMW then I have been with any other car. I give credit to Jeff for making sure I knew the value of my purchase. Thank You , Alyce Kasper More

Very responsive and professional dealership Our Audi purchase was expertly handled by BMW Cleveland. The transaction went well and everyone we worked with was professional. My wife and I would Our Audi purchase was expertly handled by BMW Cleveland. The transaction went well and everyone we worked with was professional. My wife and I would not hesitate to return for another purchase in the future. More

Professional and Thorough This is probably the 10th vehicle I have bought from BMW of Cleveland and Debbie Bednar over the last 20 years or so. Each time I buy or lease the ex This is probably the 10th vehicle I have bought from BMW of Cleveland and Debbie Bednar over the last 20 years or so. Each time I buy or lease the experience at the dealership gets better and more seamless. I believe that this is because that the dealership cares about their Clients and that processes are improved with the idea of Client satisfaction in mind. More