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BMW Cleveland
Solon, OH
330 Reviews
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Showing 330 reviews
July 08, 2018
Reason to go to Classic I felt the rep wasn’t as knowledgeable of service. Although they returned my call but, I always had to leave a voicemail. Loaner cars were not availab I felt the rep wasn’t as knowledgeable of service. Although they returned my call but, I always had to leave a voicemail. Loaner cars were not available. Really felt uncomfortable. Porters were very helpful. After picking up vehicle I still hear noise. More
by QuoQuo19
Employees Worked With
Danielle Hope
July 05, 2018
Car left with damage done. After picking up my car to have the recalls taken care of, my dash is chipped up, the speedometer glass is all scratched, and I have lights on my dash After picking up my car to have the recalls taken care of, my dash is chipped up, the speedometer glass is all scratched, and I have lights on my dash that weren't there when I dropped the car off. I went back the next day to talk to the manager, but she was in a meeting so I emailed her. It's been two weeks and I haven't heard back from the dealership. I'll only give two stars because my service person, Max was great. That's all. More
by Unique9
Employees Worked With
Max Frankel
July 05, 2018
Service review service advisor was courteous and professional. Loaner car was provided and visit was pleasant. Car was returned washed and vacuumed. I highly recomme service advisor was courteous and professional. Loaner car was provided and visit was pleasant. Car was returned washed and vacuumed. I highly recommend this dealership More
by Porkie75
Employees Worked With
Max Frankel
July 03, 2018
Oil change much longer than expected and bad attitude I was quoted 1-1.5 hours for an oil change. I returned back to the dealership after 1.5 hours and was told it would be at least another hour. The serv I was quoted 1-1.5 hours for an oil change. I returned back to the dealership after 1.5 hours and was told it would be at least another hour. The service advisor had a patronizing attitude - told me that he was sorry but then talked to himself after he walked away. I don’t appreciate this situation while paying a huge lease for a luxury vehicle. More
by BMWcle
Employees Worked With
Max Frankel
July 01, 2018
BMW Cleveland I found a great car on Autotrader after a long 2 month search. When I contacted the dealer via email I was lucky enough to have been assigned Manny as I found a great car on Autotrader after a long 2 month search. When I contacted the dealer via email I was lucky enough to have been assigned Manny as my sales person. Manny was a great sales person. His communication was outstanding and the car was exactly what he said it was. This was a long distance transaction and Manny did all he could to answer the many questions I had. The add for the car was very accurate and the attached photos were also well done and very accurate. Put all this together and this buying experience was outstanding. The car was delivered yesterday but unfortunately I’m out of the country and I have not seen it in person. My wife says the car is really great. Thanks to all at BMW Cleveland for assisting with this purchase and I hope we can do this again. More
by Jrsanta10
Employees Worked With
Emmanuel Oloyede
July 01, 2018
Good service I brought my car for some cosmetic repairs on a wheel. It was covered under tire and wheel protection package. The work was done promptly and beautifu I brought my car for some cosmetic repairs on a wheel. It was covered under tire and wheel protection package. The work was done promptly and beautifully. Danielle Hope was a pleasure to work with: professional, knowledgeable and caring. Thank you BMW Cleveland! More
by Cantorpop
Employees Worked With
Danielle Hope
June 20, 2018
Exceptional I’ve giving you the rating of exceptional because you guys have done excellent work each and every time I have visited the dealership I appreciate ev I’ve giving you the rating of exceptional because you guys have done excellent work each and every time I have visited the dealership I appreciate everything that you guys have done for me thus far it really means a lot More
by Anton1
Employees Worked With
Max Frankel, Shannon Johnson, Jeanera Lowry, Marty Sharp, Danielle Hope, Bobby Ozersky, Ryan Fuller
June 15, 2018
Service is excellent I could not be happier with the attention and service I get from Matthew Newman (Service Advisor). Extremely professional and attentive to every need I could not be happier with the attention and service I get from Matthew Newman (Service Advisor). Extremely professional and attentive to every need with regards to my X5. More
by Ivoc28
Employees Worked With
Matthew Newman, Howard Moore, Matthew Newman
June 07, 2018
Seamless Experience Great job by sales, finance, and lease return teams. Professional, straight to the point, no xx. Found the exact solution that my son and I needed Great job by sales, finance, and lease return teams. Professional, straight to the point, no xx. Found the exact solution that my son and I needed I would highly recommend these guys. More
by gregpmartin
Employees Worked With
Jon Lingelbach, Roberta de Pina
June 01, 2018
Service Great interaction with Doug. Our car exhaust issue was diagnosed and serviced quickly. The check out staff and loaner vehicle was also a positive expe Great interaction with Doug. Our car exhaust issue was diagnosed and serviced quickly. The check out staff and loaner vehicle was also a positive experience. More
by Chris
Employees Worked With
Doug Marsh
