BMW Cleveland

Redo a recall Had to redo a recall that was poorly done by another BMW dealer. Danielle was awesome! She squeezed me into the already-booked schedule and kept me i Had to redo a recall that was poorly done by another BMW dealer. Danielle was awesome! She squeezed me into the already-booked schedule and kept me informed every step of the way with a very pleasant attitude. More

Ohio Buckeye Everyone was very professional and courteous. Vehicle was returned washed and vacuumed. Service advisor kept me updated on the progress of service. Th Everyone was very professional and courteous. Vehicle was returned washed and vacuumed. Service advisor kept me updated on the progress of service. This dealership is excellent in all aspects of my vehicle experience. 10+ rating. More

Excellent service It was my first time for service for the certified preowned vehicle I had recently bought from a dealership in another city. They were very helpful, It was my first time for service for the certified preowned vehicle I had recently bought from a dealership in another city. They were very helpful, immediately responsive by phone and email to getting my information into their system, scheduling the service at a time convenient for me, providing valet and loaner car service, and keeping me updated by phone regarding the status of the service. Completed the service promptly and completely. Couldn't have been more smooth experience. More

Maintenance service. Went in for filters and fluid changes. Also multi point inspection. Honored a 36k inspection that should have been done last time I was in and had not Went in for filters and fluid changes. Also multi point inspection. Honored a 36k inspection that should have been done last time I was in and had not been done at no charge. A bit expensive. The lounge is comfortable and good for working while service performed. Danielle is very helpful. More

Third purchase -always above and beyond This was my third purchase with Jeff Allen. My lease was ending and Jeff managed to get me in to my new vehicle at a price I never thought possible. ( This was my third purchase with Jeff Allen. My lease was ending and Jeff managed to get me in to my new vehicle at a price I never thought possible. ( And a much more well equipped vehicle at that). Transactions are super smooth at his dealership and It really does not feel like a traditional car buying experience at all. Mike was also very thorough and easy to deal with on the finance end. I feel like Jeff knows his clients very well and puts a great deal of time into helping them not only find a car but find THE car that is best for them. I only use this service department also, quality of work is excellent and being able to get an appointment and loaner when needed is a must with my schedule and they always accomodate. Danielle,Max and Matt are all excllent to deal with in the service dept. I had an issue that needed addressed quickly last week and Jeanera was able to get me into service the next day and a courtesy vehicle. Danielle was extremely helpful and thorough as usual and had my vehicle ready much sooner than expected. Jeanera,Shannon and everyone in the service department are exceptional. Thank you all again! More

Lease 2018 330xi This is my 2nd BMW purchase from Cleveland BMW and I am very pleased. Daniel, salesman, was very helpful in helping me make my decision This is my 2nd BMW purchase from Cleveland BMW and I am very pleased. Daniel, salesman, was very helpful in helping me make my decision More