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BMW Certified Pre-Owned Medford, A Herb Chambers Company - Service Center

Medford, MA

4.5
102 Reviews
Call Service Center (617) 765-1385

102 Reviews of BMW Certified Pre-Owned Medford, A Herb Chambers Company - Service Center

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December 17, 2021

I brought my BMW X1 in for check engine light . They ordered part an installed it a few days later- cleaned the car on return. 5 out of 5 stars More

by Paulwild
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Robinson
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Dec 17, 2021 -

Paulwild responded

Great for service

Dec 20, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

Thank you for your 5-stars, Paul! We appreciate your review, and look forward to seeing you next time at Herb Chambers BMW Certified Pre-Owned Medford!

November 12, 2021

This is by far the WORST service Center I have been to.To make a long story short...Their mistake and lack of knowlage costed me over $3000 in repairs somewhere else to fix what they broke. More

by ByHC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Grullon
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Nov 29, 2021 -

BMW Certified Pre-Owned Medford, A Herb Chambers Company responded

I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. We would like to hear about the circumstances surrounding this review so the team can assist in resolving your concerns. Please contact me at your earliest convenience. Thank you, Jim Grammas - General Manager jgrammas@herbchambers.com

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