Axis Chevrolet - Service Center

Dealing with Ken as the service writer is always a pleasure. He makes the visit to the service department as painless as possible! pleasure. He makes the visit to the service department as painless as possible! More

Going through a transition. They are working with they got got handed . Time will tell They are working with they got got handed . Time will tell More

Very satisfied with the service will come back for oil change and have work done on my traverse change and have work done on my traverse More

Kevin is a wonderful person. The service was a 10 out of 10. Everybody was very cordial and accommodating. Couldn’t have been more satisfied. Definitely a place that I would come The service was a 10 out of 10. Everybody was very cordial and accommodating. Couldn’t have been more satisfied. Definitely a place that I would come back to again. More

Unprofessional. Misleading and slow, purchased a lease and negotiated complimentary oil changes for the life of the lease was told by the person incharge of the dea Misleading and slow, purchased a lease and negotiated complimentary oil changes for the life of the lease was told by the person incharge of the dealer and then someone went back on the agreement. Scammers is the best way to describe this dealership. Also had an issue with the cover for my truck. When it got installed it it was suppose to be the one that I could open if I needed to put things in my trunk when I went back to the service center they told me they can’t remove it it’s was permanently put on and that’s what I ordered. I called the dealership many time and tried to explain to the owner and he accused me of purchasing what I received, and then stoped answering or returning my phones calls. Then one day when I had the time I went to the dealership and showed him what was on my trunk and he brought my truck over to the dealership only to find out they service department had put on the cover backwards which is why I could not lift it when I needed to. I find them to be dishonest and condescending and not trust worthy. I cannot recommend this location. When I took my car for service they also do not have loaners so I had to sit for several hours to get an oil chance and a software update. The service department also could not give me a ride home because it was not in their neighborhood. They also had snack machine but they were not working they did offer free coffee and tea, so I sat for several hours without options to get a snack or a drink other than free coffee. I also purchased wheel and tire package and they did not have it in their system and the technician did not believe me and I even had to walk over to the dealer in the rain because he refused to contact them to verify… so when I got over to the dealer I spoke to the same person in charge. Thank god I brought my wheel and tire contract with me because I would have again be painted as a lier. I never expected to be treated this way by a GM representative, however I guess if this location is independently Owned GM really should not be blamed for a Chevrolet dealership mishandling of their customers. More

The repair works on the car so far are working and the waiting area is clean that has coffee and vending machines. waiting area is clean that has coffee and vending machines. More

I can't tell if they're understaffed, or if they're just uncommunicative by nature, but I had to call over and over again just to get any information about my car. It took them two weeks to even look at it, uncommunicative by nature, but I had to call over and over again just to get any information about my car. It took them two weeks to even look at it, and then another week to order the parts to fix it. I would have learned none of this if I have been calling nearly daily. Multiple calls ended with promises of a call back within the day or next day, none of which I ever received. Even once. The only two calls I received were telling me how much it would cost and then three weeks later: that it was done. The work appears to have been adequate at least but it took almost a month and a half to even get it and I was in the dark the entire time. More

It is good only to change oil, I will not recommend this dealer for something else dealer for something else More

Told the employees what I was looking to do left my car with them and came back a few hours later and everything was taken care of. with them and came back a few hours later and everything was taken care of. More

First class service. Have been working with Ken for over 20 years. He is a true professional. Great experience. Have been working with Ken for over 20 years. He is a true professional. Great experience. More