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Avis Ford Inc

Southfield, MI

4.3
136 Reviews

29200 Telegraph Road

Southfield, MI

48034

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Showing 136 reviews

November 14, 2022

Very friendly and competent sales staff and service department.Sales person Hyong Li kept me informed throughout the entire vehicle order and delivery process. More

by Irussell48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hyong Li
Nov 14, 2022 -

Irussell48 responded

Great friendly and professional service.

November 14, 2022

The dealership was very clean and inviting. All the sales men and women we’re welcoming. More

by tguess707
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gordie Johnson
October 24, 2022

I’ve purchased many vehicles from this dealer and never disappointed. Roy does an outstanding job with this dealership and Troy has always been a pleasure to work with! If you’re looking to purchase or le More

by vall.ellis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy, Troy
August 26, 2022

My salesman Walter Simmons is the best! Me and my family have leased at least 10 vehicles with him over the years. We continue to come back based on his loyalty to his new and existing cust More

by Ruthreed68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Simmons- The best of the best!
August 24, 2022

Tom Humes was very professional and a excellent example of why I continue to shop at Avis Ford. More

by walterslan11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Humes
August 20, 2022

Avis Ford service department is unprofessional, distant, don't care about the customer service or problems. I went to the service department to look for my vehicle that was dropped off by anothe More

by Stephanie A.
Recommend Dealer
No
Employees Worked With
Serviceman name Jean
Aug 23, 2022 -

Avis Ford Inc responded

Hi Stephanie, After reviewing your experience closely with all members of our staff we understand your dissatisfaction. However, other than being short-staffed, hence the delay in one of our only Service Advisors being unable to help you immediately, we cannot agree that you were treated with disrespect. In fact, our staff followed all of the correct protocols in order to release a vehicle to someone whose name is not on the repair order. As Glassman brought the vehicle to us for a repair and communicated with us regarding the status of the repair, your information needed to be verified by our staff to be released. Also, the vehicle was not finished being repaired, which is why the staff was not expecting anyone to come and pick it up. All of this was explained to you by the Service Advisor (we reviewed our desk monitoring system and security cameras) and when our Service Manager attempted to assist, you waved him away. We try very hard to meet the high standards we set for customer service and we feel confident that the attempt was certainly made in your case. If you would like to discuss the details of your visit further, we invite you to contact our Management team. They are well aware of the situation and each of the reviews posted across different platforms. Thank you again for your feedback.

Aug 23, 2022 -

Stephanie A. responded

Are you kidding me. I never waved anyone away. The service advisor never talked to me concerning the vehicle in question. Of course Avis Ford would stick together to support their staff and the look of the company. I personally called Glassman Auto while I was standing there and asked the service person to speak to them on the phone. Glassman Auto told Jean to release the vehicle to me which I had all paperwork for. I know how I was treated and your company and know one else can not change this. So if you are trying t make me look bad it’s not working because my freedom of speech has already won. I have the right to be respected as a customer and as a human being. Also in the future if you want to talk more to me contact me directly. That’s what dignify respectful people do. Have a good day.!!!

July 30, 2022

Always reliable, answers all questions, great product. , friendly service. We have been coming for years and will continue to do so. Highly recommend Many thanks for all you do More

by Midge
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Marchesi
July 07, 2022

I had an amazing experience with my sales guy he was quick and I feel like he gave me the best deal that he could and that’s what matters the most More

by Chanellemays
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordie
June 17, 2022

My sales person Ingrid is awesome I just love Avis ford always gets me together More

by Aaaron1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ingrid butler
June 14, 2022

I have leased many cars fromAvis ford and I will not go anywhere else. Great place Lou is the best . More

by Joyousj
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Marchesi
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