Avery Greene Honda

Warranty not honored. I purchased a 2011 Honda CRV on 1/30/14 with 84mo/100kmile extra warranty from Norm Reeves Honda of Irvine | Honda Dealer Irvine California | New Cars I purchased a 2011 Honda CRV on 1/30/14 with 84mo/100kmile extra warranty from Norm Reeves Honda of Irvine | Honda Dealer Irvine California | New Cars, Used Car Dealership when it was Fladeboe Honda (apparently a recent ownership change). I asked several times (with witness) if it was truly bumper to bumper and was told YES. I needed to make sure I didn't have to put any money into it for several years except for oil changes, etc. After less than 5 mos of ownership and less than 2k miles put on it, the battery dies. After the 3rd jump today, I took it to Honda Dealer Honda Cars in Vallejo CA | Civic Accord & CR-V | Avery Greene Honda I was told that it wasn't covered. After discussion with General Mgr at Avery and phone call to GM at Norm Reeves, they aren't willing to do anything for me at all. $120 for new battery and that's that. Two years from now would be one thing, but I just got the car. They sold me a car with a battery that was already past it's warranty and expected usage date. It's probably 3 or even 4 years old. It SHOULD have been changed out in Honda's Certification standards because it was likely due to fail very soon. This is my issue. For probably $35 cost, they could have replaced a battery that was about to fail and past it's expected usage date. Instead, I get stranded 3 times with a car I just bought a few months ago. BTW AAA rocks and were ON IT right away to jump the car so I could take it to Honda today-literally 15 mins from call to engine running! Yay AAA and why I'm over a 20 yr member there. Treat me well and I will be loyal forever-that's how it works with me. This is my first Honda though, and I'm not impressed by their service despite all the ads saying how Helpful they are. Once I'd exhaused, nicely, every person I thought could help me, I forked over $120. I asked if they could at least give me a free oil change or car wash and Andrew said he'd wash it for me. Turns out that was a rinse-down with a hose and semi-dry and I STILL had to go to the car wash after! Nothing inside was done and the outside still had considerable road dust and bugs, etc. all over it and windows were all smeary. Lastly, when I bought the car, they were so nice, even buying me a candy bar and soda because it was talking so long to get the car ready. I was starving today, but Andrew didn't offer to buy the candy bar, I had to and he didn't even offer me water. Not a huge thing, but considering the 2.5 hrs I spent dealing with it and his even agreeing that they SHOULD be able to cover it but policy is policy...it would have been a nice show of good service to at least get something to drink and a candy bar on a hot day. He was nice and it's NOT his fault, but he did have opportunity to make it better and rather failed there with the bad car wash and lack of customer care. Silver star for being nice though. I'm disappointed that Honda touts themselves as such great customer care yet wouldn't even agree to change out a battery for free that should have been replaced before it was certified. I did my part. Paid for the best and longest warranty and got the oil change before it even needed it. Least they could do is cover a battery that should have been replaced when they saw it was already past it's use date before I bought it. $120 lesson today...how much will it cost me tomorrow is the question? Honda needs some work in their valued customer service department. I am 51 yrs old with disabled hands and limited income. I expected more from them when I paid for bumper to bumper warranty and they wouldn't honor it. I really hope this isn't a prelude to lots of problems with this car and with Honda. More

General Manager refused to sell us the car. We found a vehicle on their website that we wanted to purchase. We are out of the state, but were willing to drive to California to pick up the vehic We found a vehicle on their website that we wanted to purchase. We are out of the state, but were willing to drive to California to pick up the vehicle or have it transported. Our credit union contacted them requesting the paperwork to send the dealership their money, but their general manager, A.K., refused to sell us the car because, "He wouldn't be able to sell the vehicle anymore if our credit union gave them the money for the car." Interesting - I thought that was the point: I give them their money and they don't sell it to someone else. The car is already sold. It didn't make any sense to us that they would advertise a vehicle on-line, but then not work with someone unless they were physically at the dealership. We actually considered making the 9-hour drive to the dealership to purchase the vehicle, but after reading the reviews written by other customers we decided it was not in our best interest to trust this dealership to keep their word on the on-line advertised price. If you are going to use 21st century advertising methods, then be willing to use 21st century purchasing methods. I wonder how the Honda corporation would feel about how this dealership is treating loyal Honda customers? Very disappointing experience. :( More

I live in Clayton but choose Vallejo because they offered me a great price. Working with James was a pleasure and the Fin Mgr, Lyle, was on top of his game and courteous. Very happy with my new Odyssey! me a great price. Working with James was a pleasure and the Fin Mgr, Lyle, was on top of his game and courteous. Very happy with my new Odyssey! More

General Manager AK QADIR said, "GET OUT OF THE DEALERSHIP" I would suggest never to deal with this dealership. I did my search on internet and got in touch with one of the internet sales gu DEALERSHIP" I would suggest never to deal with this dealership. I did my search on internet and got in touch with one of the internet sales guy at Avery Greene Honda. On deciding the car make and model, called the dealership to get a final word on the price along with the availability of the vehicle. I went to the dealership to purchase the car with family. We test drove the vehicle and gave our personal info to the dealership to run the credit check. Every thing went thru fine and after they run the credit check one guy come over with price written over the paper along with the additions for some accessories. Price of the car was raised by $850 saying that those accessories have been mounted on the car and you need to pay for those in addition to the price agreed. It was an unpleasant surprise for all of us and the next question was why was this not mentioned earlier. Guy was ruuuuuuude enough. He said either buy it or leave it. After some further negotiations we agreed to pay $350 for the accessories which we were not interested in buying. By this time we had already spent couple of hours at the dealership and requested to process the paper work fast. In addition we requested not to sell any extra warranty and stuff. Another guy(who called himself as manager) jumped in and said "If you want to buy you buy otherwise leave it" I got disappointed with the behavior of the manager and decided not to buy and walked out of the office. In the parking lot another guy with the Title "Sales Manager" came to us to check why we walked out. While I was talking to him, in the meantime the guy who made the statement "If you want to buy you buy otherwise leave it" walked out and said "GET OUT OF THE DEALERSHIP". Man this was too rude....... Bottom line ruthless people. Don't care about customer. I would strongly NOT RECOMMEND this dealership to any one out there. At least the Internet Sales person was nice during all the discussions. Five stars to that individual but not a single start to this dealership. More

I had blowout on the freeway and I didn't have any idea what to do. My wife said why don't you take it to Avery Green Honda where you bought the car. I said dealerships charge way to much to replace a idea what to do. My wife said why don't you take it to Avery Green Honda where you bought the car. I said dealerships charge way to much to replace a tire. I was wrong. The service department rep was very helpful. She helped me get into a rental right away. My car was ready the next day as promised and I was very pleased with price. More

I came in this weekend to purchase a 2013 Pilot ready to battle :) always leery of car dealerships like Honda of El Cerrito UGGGGH. Usually car dealerships are the last place I want to be. Little did I kno battle :) always leery of car dealerships like Honda of El Cerrito UGGGGH. Usually car dealerships are the last place I want to be. Little did I know when I called them and spoke to the Sales Manager Casey how easy and patient the staff at this dealership is. I called with alot of question about the new pilots after reading online about the recalls. He explained to me that when a part is recalled they put a stop sale on to the car in order to take car of the issue. He let me know that while there is always a concern with recalls only two or three of the cars were affected on their lot. So after speaking to him for 15 mins I decided to make my way down to Vallejo to look at some of there models. When I got there I was greeted by Casey who in turn introduced me to Sandra. We went to looking at a couple models and her being patient as I test drove 4 different car which many salesmen dont have patientence for, like at lame a** Honda of El Cerrito!!! Once picking out the model we went inside to do battle over the car and my trade a 2008 Crv in excellent shape. However much to my surprise Casey Came over to ease my concerns as he already appraised my car on the numorus test drive I took, and asked me what I wanted for it in order to siplify things. I asked for good trade in value on KBB to which he said agreed to slightly below that in order to make sure I made my appt in fairfield later in the day. Now came the their car, again much to my surprise things went so easy. They of course started at MSRP like everywhere. But again Casey mde me a fair offer at 1000 over invoice to which I accepted without hesitation it was soooooooo much easier here then at crappy El Cerrito. This dealership is family owned and you can tell from there customer service to their service dept which they introduced me to Darrel if I have any concerns. 5 star in all areas I just wish it was closer to my house but I will gladly by pass El Cerrito any day to be dealt with honestly. Thanks guys More

I had a very good experience with Casey and Stephanie. I leased a new Crosstour. They were professional, friendly,and courteous. Pre-sold prior to arriving, so paperork was was at easy and quick. Trade-in leased a new Crosstour. They were professional, friendly,and courteous. Pre-sold prior to arriving, so paperork was was at easy and quick. Trade-in was smooth.I would recommend Casey and Stephanie to anyone looking for a new or used vehicle. Additionally, Stephanie has inquired twice as make sure there were no problems with the new car. I appreciate the follow-up. Check them out!! Jim Bravos More

This is the first time I have ever written a review online, but these guys went so far and beyond they deserve it so here I go. I had been shoping on the internet for sever weeks being a smart consumer online, but these guys went so far and beyond they deserve it so here I go. I had been shoping on the internet for sever weeks being a smart consumer. I had decide I wanted a 2012 CRV EXL for my wife as a gift for her upcoming birthday. After much serching and cross shopping and comparing reviews on dealer rater and Yelp, I finally narrowed it down to 3 dealers and emailed them both to see what they could offer. The first I emailed was Concord Honda and Honda of El Cerrito as they are close to my home, after doing so I emailed Avery Greene as they are about 20 miles away. Once I did I was about to log off my computer as I figured it would take a few hours for them to call me and low and behold a very pleasent email pops up within minutes of my request from Mr. Mai stating he had just a few questions to save time. I wrote him back and started to head out and my phone rings before I leave and who its MR. Mai :). I was very pleased by the high level of service this shows as I had not even received a response by either of the other two dealer ships. After speaking with him several minutes and him showing off his knowledge I asked a question I knew he wouldnt know off the top of his head about the ground clearence in comparison with the old CRV as my driveway is a big hill. I figured he would just give me a canned response just like any other salesman. But oh no this is no regular salesman, he truthfully explained to me that while he had a very good idea of the correct answer but he wanted to be exact and his sales manager was standing near him at the time jumped on the phone immidatly his name is Casey Lott. And WOW this guys knows his stuff he explained to me that while the differnce is less then 2 inches he wanted to make sure that I wasnt looking at the wrong model that would best fit my needs. And do you know what he offered he wanted to bring the car all the way to my home to test it out. And guess what Casey showed up less then 30 minutes later in my driveway with a similar vehicle to what I was looking for. It fit perfect and he showed off his vast array of knowledge on the and the ins and outs of the car. So what do I do Im so overwhelmed by this I go to the dealership with him and buy my next car the exact car my wife wanted for a great dealer and Allen Zou signs me up for a maintance and warranty package I is was looking for any ways. I know its a bit of a drive but these guys did such a great job how could I ever go elsewhere for service when the other dealers were a complete waste of time. 2 days later I get a call from all three togther thank me for my business and actually remember my name and my wifes name wondering how it went. These guys are so great I still cant beileve it. THANK YOU AVERY GREENE HONDA YOU GUYS ARE WELL WORth THEW EXTRA FEW MILES I DROVE. YOU HAVE A CUSTOMER FOR LIFE. I would highly recommend this dealerhip to all my friends and family. More

The manager who came to talk to us yesterday may have thought he was the king of the world. Well, not my world. Downright rude, judgmental, had practically no time to talk to us - as if there were many p thought he was the king of the world. Well, not my world. Downright rude, judgmental, had practically no time to talk to us - as if there were many people on the floor when there were none. He probably thought they were our only option, no sir. I can bring my business elsewhere and there are actually guys I would be happier to give my money and business to above my budget, with less haggling. This dealership is not worth my time and my business. Go elsewhere if you want to be treated nicely if you're spending anyway. More

My friends and I went to Avery Greene Honda a couple weeks ago and bought a car. Admittedly, worst experience ever. First we were pounced on by 4 sales people huddled around the front of the place. O weeks ago and bought a car. Admittedly, worst experience ever. First we were pounced on by 4 sales people huddled around the front of the place. One of them was kind enough to stop and help us. We knew what we wanted but he kept steering us to something else. Finally we got what we wanted, but it took forever to work out the figures. The salesman kept apologizing because the manager was taking a smoke break. What the xxxx, a 20 minute smoke break? It continued to go downhill from there. Their finance guy Johnny kept pressuring us to buy crap we didn't want, to the point where he made my friends feel stupid. What a wrong way to treat customers. My friends and I spent over 90 minutes with this guy for paperwork that should have taken 5 minutes. On top of that, after we were done with him we had to wait almost another hour for the car to be clean, and it wasn't even done right when they brought it up. So we waited, but were entertained by the circus atmosphere of salesmen. Everything seemed to be a big joke there. After 4 hours we finally left that hole. More