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Aventura Chrysler Jeep Dodge Ram - Service Center

North Miami Beach, FL

4.3
1,339 Reviews

1,339 Reviews of Aventura Chrysler Jeep Dodge Ram - Service Center

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September 04, 2021

Time-consuming service dirty environment, my car came with a knock on the side, the plan I bought with the purchase of my car is not good, I paid for everything again More

by ITALOFERNANDES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Morias, Luis Padraja, Lili Del Cueto, Elliott Torres
Sep 07, 2021 -

Aventura Chrysler Jeep Dodge Ram responded

We greatly appreciate you reaching out and would like to apologize for any inconvenience that has occurred for you. This is certainly not our goal, as we aim to provide each person with the absolute best in customer service, and we are disappointed when this is not the case. Please know that this has been forwarded to management. We thank you for your feedback.

September 03, 2021

Excelente servicio, buen trato hacia el cliente, rápido servicio a mi vehículo , Roberto respondió todas mis preguntas . Todo muy limpio y desin fectado More

by jdjv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roberto , Estela Warmuth
Sep 07, 2021 -

Aventura Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time and leaving us such positive feedback! We are here to serve you with anything that you need with the best customer service you can find in the industry. Thank you for your trust and we hope to see you again soon!

September 03, 2021

I called to make an appointment the day before and when I arrived the next day I waited 20 minutes and then I was informed that there would be a 3 and a half hour wait for a simple oil change!!! Nothing els More

by JJHENIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Sep 07, 2021 -

Aventura Chrysler Jeep Dodge Ram responded

We greatly appreciate you reaching out and would like to apologize for any inconvenience that has occurred for you. This is certainly not our goal, as we aim to provide each person with the absolute best in customer service, and we are disappointed when this is not the case. Please know that this has been forwarded to management. We thank you for your feedback.

September 02, 2021

This is probably the worst dealership service I have encountered in my 43 years of driving. The service department does not call you back when you leave a message, they don't answer the phones, the mome More

by JULIAN9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Julio, Chris, and Service Manager.
Sep 07, 2021 -

Aventura Chrysler Jeep Dodge Ram responded

We greatly appreciate you reaching out and would like to apologize for any inconvenience that has occurred for you. This is certainly not our goal, as we aim to provide each person with the absolute best in customer service, and we are disappointed when this is not the case. Please know that this has been forwarded to management. We thank you for your feedback.

Sep 07, 2021 -

JULIAN9 responded

While I appreciate your cut and paste response, it’s simply that. If you would care, then what has happened to me would not have happened. I have complained so many times trying to get a call back or even an answer. Your dealership needs from the top all the way down to be either retrain or rehire the correct people. The lack of care for customers at the Aventura location is quite embarrassing. There is absolutely nothing at this point you can do for me or anyone I know to ever go to this location. I had to get Chrysler corporate involved because that is how bad the level of service this was. Complete disregard for anyone here. I can’t say it’s the service advisor only fault but the fact they they lie for the dealership and go without ever following up is a joke. Why don’t you take the time to actually review the Google reviews and see how people are reacting. You can’t blame this on the pandemic or the lack of people working. If at least the people you had working there have a 1/4 of care and bothered to really care for the customers this would not happen. Shameful to see.

September 01, 2021

Great service. Fast and friendly. Work was done correctly. Good value. I would come back again for more work. This dealership is better than any other dodge dealer I have visited in the past. From More

by billc47960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Leslie
September 01, 2021

Would not recommend the service took longer and were not informative. Different opinions and information from the employees. They don’t explain what it is needed More

by GIOCAROLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
September 01, 2021

Great service center, definitely coming back for all my service needs! Friendly and knowledgeable staff, comfortable waiting area, clean and neat facility, and good customer service. More

by Shanny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Morias
Sep 07, 2021 -

Aventura Chrysler Jeep Dodge Ram responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

September 01, 2021

Good service, good Job, the service is perfect, the Sebastian is good person. The area I’d perfecto thanks so much, have a good day More

by oscar_escalant28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastián , Sebastian Uribe
Sep 07, 2021 -

Aventura Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time and leaving us such positive feedback! We are here to serve you with anything that you need with the best customer service you can find in the industry. Thank you for your trust and we hope to see you again soon!

September 01, 2021

Very pleased, the staff very professional Sebastian was very professional he answered all the questions he also explained me the benefits that I have when I bought the car More

by MARIANO0615
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian
Sep 07, 2021 -

Aventura Chrysler Jeep Dodge Ram responded

We always strive to go above and beyond to make sure every need of our customers are met. Thank you for taking the time to leave us positive feedback and we look forward to seeing you again!

September 01, 2021

I went nice and early. I was taken care of right away. They told me the wait was 2 1/2 hrs and they were right. Appreciate the honesty. More

by PRIS808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know who helped me
Sep 07, 2021 -

Aventura Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time and leaving us such positive feedback! We are here to serve you with anything that you need with the best customer service you can find in the industry. Thank you for your trust and we hope to see you again soon!

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