Autosport Acura of Denville - Service Center

Acura of Denville the best! I had problems with the starter in my 2011 Acura Rdx on 11/17/14. I brought my car into Acura of Denville without and appointment, I was taking in imm I had problems with the starter in my 2011 Acura Rdx on 11/17/14. I brought my car into Acura of Denville without and appointment, I was taking in immediately. Sorry if I did not get the correct spelling of the three people that made my experience well worth it. They were Michael Fazio, Dana Skinner, and Matt Decico. I hate all car dealerships, this place changed my way of thinking. No appointments, car fixed, free wifi, the car was cleaned inside and out after the work was performed, and the starter was covered under warranty. I am not used to walking out of a dealership happy, without paying a small fortune, and I never took my time out to write a review. Acura of Denville is a class act, it is the only dealership I would ever purchase a vehicle from. I am impossible to please, Acura of Denville is the best in my book. More

My wife has been to Denville Acura 6 times in the past 5 months to fix 2 issues (both under warranty). During her first visit, she was told they needed to order the part. During her second visit Denville months to fix 2 issues (both under warranty). During her first visit, she was told they needed to order the part. During her second visit Denville did the repair. A few weeks later the same issue occured with the same part. She set an appointment and went back to the dealer. During the appt, they told her they needed to re-order the part. This is 4 visits for something that I believe many dealerships would have taken care of in one visit. A different part broke a few months later, so we went back hoping they would be on the ball this time. They told her they needed to order the part again. During her 6th visit, the car was fixed. We've decided this was the last straw and will not be returning to Denville. Nice people, but totally unprepared. More

Historically the service here as not been good. When I first bought my 2005 RL, there were constant problems. Disorganized. Cars not ready when promised. No followup. 3 years. Will not repurchase Ac first bought my 2005 RL, there were constant problems. Disorganized. Cars not ready when promised. No followup. 3 years. Will not repurchase Acura as a result. Horror show. Appointments not being kept. Not being contacted when car is ready. They've improved alot, though it can still be improved further. I have still had situations in the current year where I was told car was ready, came down, problem wasn't fixed. Also had part ordered but was never told that it was in until I came down. Or having an appointment which needed a part, but didn't find out until that day that the part wasn't in yet. These communication issues are annoying. Still, they have improved alot over the past couple of years. Service manager tries hard. At least one technician there seems to know something about the car. Rating used to be a "1". Now I put it in the middle somewhere, though I do hear friends of mine with absolutely glowing reports about their Acura service and, according to surveys, Acura rates very high. So I have to give this a "3". Still not sure if I would recommend the dealership for repair or service. More

This place is so back in time that every time you call the phone rings between 5-10 times before they answer, when they answer they normally ask you to hold on for a second,that last about 2-5 minutes. Wh the phone rings between 5-10 times before they answer, when they answer they normally ask you to hold on for a second,that last about 2-5 minutes. When they finally answer the phone to get an OIL CHANGE you need to make an appoitment for up to two weeks ahead.Appointment for an oil change! hello! If i had the tools it will take me 15 minutes.you guys are professionals.<br><br>Guys please! Customer Service is the face of a business, you should never disapoint any customers. <br><br>It's not only about selling cars, is also about keeping customers.<br><br>sencierly,<br><br>A real Customer Service Manager. More