Autosport Acura of Denville - Service Center

I had the worst costumer service experience from one of their service employees. His name is Adrian. My Acura MDX went in for an oil consumption recall. When I got my car back less than 2 days later it see their service employees. His name is Adrian. My Acura MDX went in for an oil consumption recall. When I got my car back less than 2 days later it seemed fine. A day later, I am driving and the car lets out a loud bang noise and a lot of smoke and just shuts down. I call service and let them know, they promptly came and towed my car back to the dealer. The next day, they inform it that they placed a “defective” piston in my car and it will take them at least a week to fix it back up. I told them ok, as long as it can be fixed I was fine. About a week and a half later, I finally get my car back. Of course, I am extremely nervous after what happened and I don’t drive the car far or often. Two weeks later my car shuts down and I am tired of all these problems since the dealer took my car for a recall it’s been one thing after the other. I have had the car for three years and never had a problem with it. When the car shut down, I thought it could have been something from the recall because of what happened I felt the car would never be the same. I called the dealer to ask if they know any information regarding the car, such as anything they saw when they took the engine apart to fix it. They connect me with Adrain and he was extremely rude and said it’s probably just the battery since it’s not an Acura battery and that he is not my service manager so in other words stop calling him about my car. I called road side assistance and low and behold it wasn’t the battery. Their service department incompetence forgot to tighten the bolt on the cover of the battery so it got loose and the cover lifted and resulted in the battery losing connection. I didn’t need a new battery or a jump, they just tightened the bolt. Thanks for nothing, maybe Adrian needs to be in a different line of work. More

Outstanding Service!!This was my first visit to the Outstanding Service!! This was my first visit to the service department and i was very pleased with how i was treated. My advisor was great. Outstanding Service!! This was my first visit to the service department and i was very pleased with how i was treated. My advisor was great. More

Top tier service I had extensive mechanical work done to my MDX at this dealership. The level of expertise professionalism and knowledge set this dealership apart from I had extensive mechanical work done to my MDX at this dealership. The level of expertise professionalism and knowledge set this dealership apart from all others. They were very fair and honest, expect the very best from this dealership's More

Excellent customer service I would never an Acura at any other dealership! The level of customer service is out of this world! Getting any service or repair done is a breeze! I would never an Acura at any other dealership! The level of customer service is out of this world! Getting any service or repair done is a breeze! More

Always very helpful and thorough! All members of the staff have been friendly and helpful no matter the issue. Have always gotten me in for service asap and offer loaner vehicle when All members of the staff have been friendly and helpful no matter the issue. Have always gotten me in for service asap and offer loaner vehicle when necessary. Always ready with a solution. More

Always A Nice Time! Most people would complain about having to wait for their car to be serviced. Not at Acura of Denville! The staff is so nice, the environment is clean Most people would complain about having to wait for their car to be serviced. Not at Acura of Denville! The staff is so nice, the environment is clean, and the refreshments are aplenty. They explain all work needed/done AND you can use accrued Acura points to pay for the service! To top it off, they return your car washed! More

Awesome! I will only take my Acura 2011TSX here for service. I could not be more satisfied! Friendly, fast, courteous and exceptional! I go out of my way to s I will only take my Acura 2011TSX here for service. I could not be more satisfied! Friendly, fast, courteous and exceptional! I go out of my way to service my vehicle here. More

Excellent ! The only place I will take my car for services! Alex is awesome. He greeted me as soon as I walked in the service area. Very friendly and professional. My car was taken into the shop with in minut Alex is awesome. He greeted me as soon as I walked in the service area. Very friendly and professional. My car was taken into the shop with in minutes. I could not have asked for a better experience. More

Great experience from start to finish From calling to make my appointment until I picked my car up, everything went silky smooth. I had several issues that needed to be looked at with my c From calling to make my appointment until I picked my car up, everything went silky smooth. I had several issues that needed to be looked at with my car. When I showed up to drop my car off they had a courtesy car ready for me and I was in and out of there in less than 10 minutes. The next day I got a call with what they found and approved the repairs. They explained that they needed to order some of the parts. Two days later they called to tell me the car was ready. When I went to pick up my car I was happily surprised to find that the technician Bill addressed another small issue that wasn't even on the list of things to look at and I wasn't charged for it. I can't thank them enough for all their help. Thank you Jeff (Service Writer), Bill (Technician), and Steve (Manager)! More