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Autosport Acura of Denville - Service Center
Denville, NJ
344 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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344 Reviews of Autosport Acura of Denville - Service Center
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April 24, 2012
My family has bought and leased two RLs, bought a TSX and RSX from this dealer. There's a reason why we keep coming back. I've had my RL serviced here for routine maintenance work and always dealt with Dan RSX from this dealer. There's a reason why we keep coming back. I've had my RL serviced here for routine maintenance work and always dealt with Dana. She is outstanding, very knowledgable and I always feel safe at the dealership, not at all as if the Service Department is going to take advantage of me because I am female and have over 100k miles on the car. I recently moved to the Jersey Shore and still go back for service. There are plenty of dealerships closer to me, but I trust Dana. The ONLY problem I have with the dealership is that there isn't an RL model on the showroom floor. I haven't seen one in two years and the answer I get from Sales is that they are not expecting any in. That doesn't make sense. I'm sure if I went to a Mercedes or BMW dealer (which I would never do) and asked to see their top of the line sedan, in the 50K+ range, I'd get a better answer. I want to test drive the new revamped 2013 RL. Hopefully they'll bring one in. Other than that, I'll always bring my business to Denville. Keep up the good work. More
by liberacat
Employees Worked With
Dana Skinner
April 24, 2012
I've had my car broken into and damaged twice in the last month, and the people of Denville Acura could not be more helpful, friendly and willing to help. I am currently leasing my third Acura and I will co month, and the people of Denville Acura could not be more helpful, friendly and willing to help. I am currently leasing my third Acura and I will continue to do so, and only from Denville Acura. More
by jlucibello
Employees Worked With
AJ and Dana
July 17, 2008
Historically the service here as not been good. When I first bought my 2005 RL, there were constant problems. Disorganized. Cars not ready when promised. No followup. 3 years. Will not repurchase Ac first bought my 2005 RL, there were constant problems. Disorganized. Cars not ready when promised. No followup. 3 years. Will not repurchase Acura as a result. Horror show. Appointments not being kept. Not being contacted when car is ready. They've improved alot, though it can still be improved further. I have still had situations in the current year where I was told car was ready, came down, problem wasn't fixed. Also had part ordered but was never told that it was in until I came down. Or having an appointment which needed a part, but didn't find out until that day that the part wasn't in yet. These communication issues are annoying. Still, they have improved alot over the past couple of years. Service manager tries hard. At least one technician there seems to know something about the car. Rating used to be a "1". Now I put it in the middle somewhere, though I do hear friends of mine with absolutely glowing reports about their Acura service and, according to surveys, Acura rates very high. So I have to give this a "3". Still not sure if I would recommend the dealership for repair or service. More
by CaptainTruth
Employees Worked With
various
May 25, 2005
This place is so back in time that every time you call the phone rings between 5-10 times before they answer, when they answer they normally ask you to hold on for a second,that last about 2-5 minutes. Wh the phone rings between 5-10 times before they answer, when they answer they normally ask you to hold on for a second,that last about 2-5 minutes. When they finally answer the phone to get an OIL CHANGE you need to make an appoitment for up to two weeks ahead.Appointment for an oil change! hello! If i had the tools it will take me 15 minutes.you guys are professionals.<br><br>Guys please! Customer Service is the face of a business, you should never disapoint any customers. <br><br>It's not only about selling cars, is also about keeping customers.<br><br>sencierly,<br><br>A real Customer Service Manager. More
by midfilder06
Employees Worked With
Service Department
