Autosport Acura of Denville

Autosport Acura of Denville responded

I say this all the time but I really mean it. It always makes my day to hear a client say their experience with us was "one of the best experiences I've had of buying a car." That means a great deal to us, as does the tie you have taken to share your great Acura of Denville experience with other Acura shoppers here on Dealer Rater. I also appreciate hearing how much you enjoyed working with Gregg Schneider in our Sales Dept. He is relatively new to our team and has been doing an outstanding job for us. We're very happy to have him on our team. Congratulations on the new MDX, it is a remarkable vehicle! Of course we appreciate your referrals as well. On behalf of the entire team, I would like to welcome you to the Acura of Denville family! We look forward to working with you throughout and beyond your ownership experience with us. We're always here to help! Thank You, Steven Lustig Vice President

Autosport Acura of Denville responded

Wow! Thank you for being part of the Acura of Denville family for such a long time! To have clients like you on their 5th vehicle from Acura of Denville means a great deal to us. I am not surprised to hear that you are one of Pete Spiro's clients as is professionalism and wit has brought back the majority of his clients for multiple vehicles. He has earned every award there is from Acura and is a true asset to our team here. I am very happy to hear how much you enjoy the 2013 Acura RDX. Acura did an outstanding job with this SUV, congratulations on being one of the first owners of this incredible vehicle. Please ask for me the next time you are in our dealership so I can introduce myself to you. it is always great to meet clients who have been with us for so long. Thank You, Steven Lustig Vice President

Autosport Acura of Denville responded

Thank you so much for taking the time to share your great Acura of Denville experience with other Acura shoppers here on Dealer Rater. Thank you for your kind words about Mary Beth. She is relatively new to our team and has been doing a fantastic job for us. I am glad to hear we were able to save you significant money and a new vehicle as well. I have to ask though, we strive for 5 star reviews all the time. Is there something we didn't do our could have done better to earn 5's across the board from you? We are always looking for opportunities to improve. If there is anything else we could have done for you, please let us know. On behalf of the entire team I want to thank you for being such a valued part of the Acura of Denville family! Congratulations on the new vehicle! Thank You, Steven Lustig Vice President

Autosport Acura of Denville responded

Firstly, allow me to thank you for being such a valued member of the Acura of Denville family! We are very fortunate to have clients like yourself who have been with us for such a long time. We greatly appreciate your business. Thank you for mentioning working with Pete Spiro as well. He is an incredible sales person and has a very long list of clients who come back for a new Acura every few years. I am glad to hear each experience with us has been so great. Please ask for me the next time you are in our dealership so I can thank you personally for being with our us for such a long time. I look forward to meeting you! Thank You, Steven Lustig Vice President

Autosport Acura of Denville responded

Thank you so much for taking the time to share your great Acura of Denville experience here on Dealer Rater with other Acura shoppers. We always appreciate it when our clients become great advocates for our dealership. I am very happy to hear that you enjoyed working with Erik, our Pre-Owned Vehicle Manager. He is a great asset to our team and we're fortunate to have him. I am sure that you are enjoying the TSX, all of our CPO vehicles are meticulously prepared. I always like to hear that buying a vehicle from us being described as "effortless". That means a lot to us here. On behalf of the entire Acura of Denville team, I want to welcome you to the Acura of Denville family! Thank You, Steven Lustig Vice President

Autosport Acura of Denville responded

Thank you so much for taking the time to share your great Acura of Denville experience here on Dealer Rater with other Acura shoppers. It is of great value to us when clients do so. it is always great to hear that your experience here was "the most painless car buying experience I have ever had". That is a testament to the professionalism of our staff, in particular here, Mark in Sales, Mary Beth in the BDC, Erik our Pre-Owned Manager, and Christie (the Giants fan) our Finance Director. We hope you are enjoying that MDX. Congratulations on the vehicle purchase and we welcome you to the Acura of Denville family! Thank you, Steven Lustig Vice President

Autosport Acura of Denville responded

Thank you so much for taking the time to share your great experience with Acura of Denville here on Dealer Rater. I am very happy to hear you had such a great experience. You are not alone to be surprised by the great variety we have in our pre-owned inventory. We do stock quite a few high-line type vehicles such as the BMW X5. We are so glad you decided to make the trip out to work with us. Erik told me how thrilled you were to drive out of here in the X5. On behalf of the entire team at Acura of Denville, I wan to thank you for shopping with us and welcome you to the Acura of Denville family. We look forward to working with you throughout and beyond your ownership experience with us. Thank You, Steven Lustig Vice President

Autosport Acura of Denville responded

Mr. Anthony, I am sorry that we were unable to work anything out here. I have tried to reach you and offer my assistance numerous times as well as set up a phone call or meeting. Neither of which you nor your son seem interested in doing which begs the question of your motivation for attempting to slam our business online. Unfortunately, I think you entered our dealership with your guard up for no reason. I know that you were not "thrown a plate", that would never happen at our dealership. I think it is more likely that you "pre-judged" our dealership before you even entered. And yes, our style is not to greet our clients when they open the door to get out of their car. That "highway pressure" approach is not a part of our business model nor will it ever be. Our clients have always appreciated the respect we show to a client when they are on our property. It is incorrect however to interpret that respect as being ignored, or even worse, being "pre-judged". In fact, that couldn't be further from the truth. I will also mention that Vinny is an incredibly hard working young salesman who made an honest mistake by typing "Mike" instead of "Matt" on a busy Saturday when he emailed your son to thank him for coming in. It is unfortunate that you have chosen this small mistake to highlight your experience at our dealership because I feel it is an honest mistake and is no way indicative of any "pre-judging" or lack of customer service. I suppose it would have been worse had he chosen not to email your son at all, but he did. Vinny is nothing but an asset to our sales team and a incredibly respectful young man. I have received numerous calls and emails from clients thanking me for having him as part of our team. We certainly understand and respect your decision to call him out on line, but we respectfully disagree with your position. We wish you and your son the best of luck with your new Acura, it is a fantastic car. Congratulations to your son on his first new car purchase! Thank You, Steven Lustig Vice President

manthony responded

Dear Steven, We've had a few exchanges about this so let me clarify: 1. Theola's name is printed correctly an ALL service invoices so I don't know who Thea is. 2. The busy dealership had app TWO customers at the time I was there and clearly outnumbered by the salesmen. 3. I am NOT African American although I can understand how your employees can make that assumption. 4. You could have had that deal if we were treated better. 5. I'm amazed at your resolve given you were not present and I was, and I don't care to hear that your employees will not lie to you. 6. As for what Denville Acura gives to Cancer Society I'm sure the publicity doesn't hurt. 7. I included my telephone # on my first response to you yet every one of your responses after that was telling me how and when I should get in touch with you. Let's agree to disagree on this and both walk away with our own beliefs. Sincerely, Mark Anthony

Autosport Acura of Denville responded

Thank you so much for writing such an outstanding review of Acura of Denville and your experience with us. I could not agree more about the TL Advance. It is an incredible sedan and an absolute blast to drive. Glad to hear about the gas mileage as well. I am very happy to hear how much you enjoyed working with Erik Dimayuga our Pre-Owned Manager, and Vinny Trabucco in the Sales Dept. Both of them are great assets to our team and I appreciate you mentioning them here. On behalf of the entire team here I welcome you to the Acura of Denville family! Thank You, Steven Lustig Vice President