Autosport Acura of Denville

Autosport Acura of Denville responded

Thank you so much for taking the time to share your great Acura of Denville experience here on Dealer Rater. I am very happy to hear that we were able to provide you with a very good experience. Thank you for your kind words about Steve Victor. He has been with us for many years and has been a major contributor to our business philosophy of placing the client's needs above all else. He has become more than a sales person to many of his clients and they are constantly dropping by his desk to say hello to him on their Service visits. For us, that is what it's really all about. On behalf of the entire team here, I want to thank you for choosing Acura of Denville and welcome you to the Acura of Denville family! Thank You, Steven Lustig Vice President

Autosport Acura of Denville responded

Thank you so much for an excellent review of your great Acura of Denville experience. It means a great deal to us to have our clients advocate our dealership with the details you have provided. I am glad to hear how "smooth" everything went with your transaction and how much you enjoyed working with Gregg Schneider. Gregg does an incredible job for us and has made a great number of clients very happy with his efforts and understanding for their needs. I also want to thank you for your comments regarding our business office procedures. We certainly go out of our way to make sure our clients are always provided with every bit of information needed so in the end, there are never any surprises or hidden whammies. That's just not our style. I want to thank you for choosing Acura of Denville and congratulate you on that new TSX SE, great car! On behalf of the entire team here I want to welcome you to the Acura of Denville family! Thank You, Steven Lustig Vice President

Autosport Acura of Denville responded

Thank you for taking hte time out to share your great Acura of Denville experience here on Dealer Rater with other Acura shoppers. We certainly place a premium on treating our customers with unparalleled hospitality and I am glad we were able to do so with your experience in our dealership. Thank you for your kind words about Gregg Schneider in our Sales Dept. He has been with us for a few months now and has quickly become an incredible ambassador of our dealership's philosophy. Pretty soon we'll have to get him his own page here. We greatly appreciate your recommendation and on behalf of the entire team here at Acura of Denville I want to welcome you to the Acura of Denville family! Congratulations on your new vehicle! Thank You, Steven Lustig Vice President

Autosport Acura of Denville responded

Thank you so much for such a great review of your Acura of Denville experience. I am very happy, and certainly not surprised to hear how much you enjoyed working with Steve Victor in our Sales Dept. He has been with us for many years and is an incredible ambassador of the Acura brand and our dealership. He does an incredible job with his clients. We're very happy to have clients like yourself who speak so kindly about our dealership on our behalf. I want to congratulate you on your vehicle purchase and thank you for being such a valued member of the Acura of Denville family! We look forward to working with you throughout and beyond your ownership experience with us. Thank You, Steven Lustig Vice President

Autosport Acura of Denville responded

Well I am glad to hear that the overall experience was good but it sounds like we could have done a better job for you with everything. I have spoken with the team about your experience, showed them your review, and let them know we didn't live up to our expectations. I have been told that the vehicle was in great shape when it left and that we had even detailed the car again to ensure of your satisfaction. I would certainly like the opportunity to hear your side of it and can be reached at the dealership at any time for you. I will also try to contact you from a phone number we have on record for you. We certainly strive for perfection with every transaction and delivery and I apologize for us not reaching that goal here. I appreciate your kind words about Gregg who really does an outstanding job for us on the Sales team. I would like to thank you for choosing Acura of Denville and I look forward to speaking with you shortly. We look forward to working with you throughout and beyond your ownership experience with us. Thank You, Steven Lustig Vice President

Autosport Acura of Denville responded

Mr. Ramsay, Thank you so much for sharing your excellent Acura of Denville experience here on Dealer Rater. It always makes our day to read reviews such as yours. Erik our Pre-Owned Manager and Gregg in the Sales Dept. both do a great job for us here and we;re very fortunate to have them on your team. I am happy to hear how much you enjoyed working with them as well as hearing how happy you are with the CPO TSX. Our team does an incredible job of prepping our Certified vehicles and I am glad that we lived up to our expectations with your transaction. On behalf of the entire team here I want to thank you for choosing Acura of Denville and welcome you to the Acura of Denville family! Thank You and Congratulations, Steven Lustig Vice President

Autosport Acura of Denville responded

Thank you so much for taking the time to share your great Acura of Denville experience here on Dealer Rater. I am very happy to hear how much you enjoyed the atmosphere of our dealership as well as working with Gregg in our Sales Dept. We wish you many miles of driving enjoyment with your car from AOD. On behalf of the entire team here I want to congratulate you on your vehicle purchase and welcome you to the Acura of Denville family! Thank You, Steven Lustig Vice President

Autosport Acura of Denville responded

Mr. Lepore, It was very nice to finally catch up with you today via telephone. It does seem quite odd that new lights showed up after the first code was cleared, but as I explained it can happen. Either way, I have spoken with Clifford in the Service dept. and he will be contacting you today to set up your next visit at your earliest convenience and will reserve a loaner vehicle for you. On behalf of the team here, I apologize for any inconvenience and I am glad that you have given us another chance at remedying your RL. We appreciate your patience. Thank You, Steven Lustig Vice President

Autosport Acura of Denville responded

Ms. Bardong, Thank you so much for writing such an incredible review of our dealership. It always makes my day to hear someone say that our team was able to provide them with "the most outstanding experience" they have ever had. It means a great deal to us to have our clients speak on our behalf, thank you. I also want to thank you for mentioning how much you enjoyed working with MaryBeth in the BDC, Peter in our Sales Dept., and Chris from the Sales Mgmt team. We are certainly happy that you choose to drive the extra miles to Denville for your new TL. We look forward to working with you throughout and beyond your ownership experience with us. On behalf of the entire team from Acura of Denville I want to congratulate you on your new TL and welcome you to the Acura of Denville family! Thank You, Steven Lustig Vice President

Autosport Acura of Denville responded

Thank you so much for taking the time to share your great Acura of Denville experience here on Dealer Rater with other Acura shoppers. It means a great deal to us when our clients do so, thank you. I also greatly appreciate all of your kind words regarding Steve Victor in our Sales Dept. You are one of many repeat clients of Steve's and that is a testament to how great he is to work with. He has incredible knowledge of the products and really knows how to take care of his clients. On behalf of the entire team here at Acura of Denville I want to thank you for being such a valued member of the Acura of Denville family and congratulate you on the 2012 TL! Thank You, Steven Lustig Vice President