Autos Direct Online

Refused to lower price of car which was advertised without a dent. When the car was looked at there was a dent and James Hunziker said he could not do anything about it. Then they offered a dent remov without a dent. When the car was looked at there was a dent and James Hunziker said he could not do anything about it. Then they offered a dent removal service, which did not effectively remove the dent and they have refused to do the work necessary to repair the vehicle. Supposedly "Dent Wizard" was supposed to fix it but some random guy with a couple bars and did a poor job. He even asked for more money to do the rest of the dents when that was included in the deal as well. The agreement was for the repair of the dent and James Hunziker and Juan Rosario did not fulfill their end of the deal. Do not trust them they will try and cheat you out of your money. More

If you dont have time to go into details I would frame If you dont have time to go into details I would frame them in one word – AUTO DIRECTS IS NO OTHER THEN A FRAUD. STAY AWAY. They sales cars atleas If you dont have time to go into details I would frame them in one word – AUTO DIRECTS IS NO OTHER THEN A FRAUD. STAY AWAY. They sales cars atleast 10-15% cheaper then anywhere else you find but think twice how they do this : I was one of the victim of these cheat company . Here are some of the details about them: 1- They photoshop the pictures so car you see in pictures on their website dont represent the correct condition. It would be much dirty, with dents and scratches. 2-Their carfax/autocheck report says clean title but it doesn’t mean it was never in accident. Normally they buy accidental cars from auction and repair them in their body-shop so there wont be any accident history you would find. 3- They will pretend nice and professional before you pay them and once you pay- you will be just unknown for them. They wouldn't respond your mails or calls. 4- No matter what commitment/promise they give you about car, either verbally or In writing – they will not honor it. 5- They are very smart in documentation so you wont be able to sue them or get any claim legally. 6- Don't wonder if you find some great reviews about them- they offer rewards to write good reviews. If you are interested to know more or want to know specific to my case I would be happy to share details- they sold me clean title car which I found was in major accident and need $2000 of repair. They gave me in writing to pay for tail gate fix but after I bought car they never attended my call or responded my mails. I am spending my time to write this honest review so that I can save people from this cheat company. After-all its hard earned money !!! you may write me on snehalvh@gmail.com if you want to know more but if you still wish to be trapped by their low price and classic marketing presentation-choice is yours but I can bet you will be writing similar review after a month. More

Had a great experience, sales man Jason was very helpful and knowledgeable. Him and finance manager Rollie went above and beyond and we are very satisfied and would highly recommend to family and friends!! and knowledgeable. Him and finance manager Rollie went above and beyond and we are very satisfied and would highly recommend to family and friends!! Thank you More

Great price quick process and everything was as it was advertised. Ryan made the experience go well without trying to upsell, or waste my time. I highly recommend the dealership. advertised. Ryan made the experience go well without trying to upsell, or waste my time. I highly recommend the dealership. More

i went to this dealership three times and ended up buying my latest car from them. They are always busy so expect a very high pace environment. But even though they are a very high pace environment, they sti my latest car from them. They are always busy so expect a very high pace environment. But even though they are a very high pace environment, they still take time to spend with their customers. They keep you updated with the post up check up of their used cars and their prices cannot be beaten in any other used car lot around the cleveland ohio area, trust me I would know because I spent over a half year searching for a car. More

I was looking for a good used Buick. Saw one in your Ad. Drove from Cambridge to Cleveland to look at it. Did not like it. Jason worked with me to put me in a car that met my needs and pocket book. Work Drove from Cambridge to Cleveland to look at it. Did not like it. Jason worked with me to put me in a car that met my needs and pocket book. Working with Jason was a privilege, he is very customer conscious. More

These guys are great! I went in to the dealership and walked out with the car that I wanted. They made everything super easy to buy a car! walked out with the car that I wanted. They made everything super easy to buy a car! More

Be careful! ! I did a review on this company at the end of March, at that time they were helping with my issues. The review had to be done at the end of the month in order to get the visa card i was promis of March, at that time they were helping with my issues. The review had to be done at the end of the month in order to get the visa card i was promised, keep in mind most of those positive reviews you read were for the visa card.....i posted on 6 sites to include google, consumer reports, dealerrater, city search and cars.com. I bought a Cadillac CTS and after driving 22 miles the engine light came on and the lower intake gasket was leaking oil. the light was for the thermostat to which they fixed, although at first they replaced the sensor because it was cheaper then i had to bring it back the next week cause the light came back on it took a total of 12 days being in their shop to complete. The salesperson insisted their was no leak, my driveway says otherwise. so to avoid another lengthy stay at their garage i fixed it after i saved enough money. turns out the boots were saturated and a couple plugs were soaked in oil (affecting performance). I called the dealership and asked for half the repair $290. the manager Juan couldn't do it.. never even asked his boss. i feel its a small price to pay for customer service. THEY ARE ABOUT SELLING, not customer service there's a reason they bring the car to you upon appointment, you'll never detect a leak! If you want something from them other than a car, it would be very rare to get a call back. happened to me with 4 people from that office..many other reviews have also shown misrepresentation during their sale as well. I have put $1180 into this car in 3 months. brakes, gasket and a battery. Be careful More

Thanks Jason Brown for your help and sales expertise in purchasing my car. I liked your sales floor and the way you brought up the cars for me to see in person. Looked just like online. purchasing my car. I liked your sales floor and the way you brought up the cars for me to see in person. Looked just like online. More

Very willing to work to your needs. They fixed a couple things that I had asked for before purchasing the vehicle. Very happy with my car! Thanks Jason! things that I had asked for before purchasing the vehicle. Very happy with my car! Thanks Jason! More