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Autoplex BMW

Amarillo, TX

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20 Reviews

4700 Canyon Drive

Amarillo, TX

79109

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20 Reviews of Autoplex BMW

March 15, 2012

Scott did a great job helping us select a used car. He was friendly, attentive to detail, and helped us finally in making a purchasing decision. More

by mbtaylor3518
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Nefstead
March 03, 2012

We had a great experience with Scott. Everything went amazing. We love our new car! He made it very easy for us. All of our questions were answered and he is so easy to talk to. We tried other dealership More

by wendy.bartel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Nefstead
December 29, 2011

We were very pleased and well taken care of. It was a refreshing experience in that there were no hassles involved in the sale, trade in, etc. More

by Mbeighle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Nefstead
September 19, 2011

I had a wonderful experience at the BMW Autoplex. The staff, namely Scott Nefstead, was very friendly and informative as well as very swift in getting all the paperwork ready and done for us. Also, I fe More

by sally.wood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Nefstead
September 03, 2011

Best experience I have had purchasing a car. I went into the dealership, test drove the car, and then sat down and only had to negotiate for about 5 minutes. Their initial offer wasn't a slap to the face an More

by shawred
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Nefstead
August 26, 2011

After being told my car was alright to drive, got stranded in the desert for 5hrs and lied to about the tow truck being enroute. What should have been a $200 repair ended up being $700, plus a $400 t More

by huntflyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kendra, Service Adviser and Jonathan Poe, General Manager
Sep 09, 2011 -

Autoplex BMW responded

Davis, On behalf of the Autoplex BMW team, we are very sorry you had a poor experience with our dealership. We choose to participate in services such as Dealer Rater to offer an open forum for our customers to provide honest opinions and feedback. We take these responses very seriously and use every comment (positive/negative) as a tool to continually improve our dealership, service and customer's experience. Understandably you are upset, being stranded is not a pleasant experience for anyone, neither are unexpected repair bills. We try very hard to address and resolve every issue that occurs at the dealership. Regrettably in this situation, we were unable to attain a mutually agreeable solution. Our doors are always open if you would like to continue this conversation and work toward a resolution. Best Wishes, Jonathan Poe

July 05, 2011

I had recently filed for bankruptsy and was needing a new start rebuilding my credit,Scott bent over backwards to help me with finding someone to finance. very glad believed in me and worked so hard for me. More

by mtice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
scott nefstead
May 21, 2011

Scott Nefstead answered my questions and emails, got me a good deal on a new 550xi. He explained how the car works in a clear manner. Joe Harness was great also. Sherman Ray and Sam (finance man) were a More

by thatjheguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
4
May 11, 2011

I purchased my first car over 50 years ago. Since then I have had many new cars. The last several years I have gone out of town because the local dealers did not seem interested in selling a car. When I More

by Dinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Nefstead
May 11, 2011 -

Autoplex BMW responded

Thank you so much for your review and kind words about our dealership and our staff. At Autoplex BMW we take great pride in our team and we strive to ensure that we deliver the utmost customer service to our clients. Please let us know if there is anything additional we can do for you. We appreciate your business and look forward to meeting your automotive needs for many years to come. Best regards, The Autoplex BMW Team

May 03, 2011

Best experience ever. I did not think I could be approved for a vehicle. Joe referred me to a credit union that approved me and then he found me an X5 that I could afford in amazing condition. Wen More

by Soniagirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Harless and Scott Nefstead
2