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Autonation Volkswagen Carlsbad
Carlsbad, CA
59 Reviews
AutoNation Volkswagen Carlsbad is your local source for all new and used Volkswagen models. Featuring an extensive and diverse inventory of both new and used Volkswagen vehicles for sale, as well as a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect vehicle for you! Check out our current inventory online today, or visit our showroom in Carlsbad to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 59 reviews
March 18, 2025
Great car buying experience! The sales staff was low pressure, the price was more than fair, and the transaction was overall excellent! I love my new Tiguan! The sales staff was low pressure, the price was more than fair, and the transaction was overall excellent! I love my new Tiguan! More
by James
Employees Worked With
Sid Robinson
October 29, 2024
I bought a used vehicle on 9/19/24 from AutoNation Volkswagen Carlsbad. Before the sale, they agreed to fix an item on the vehicle (it’s documented). Now, they’re ignoring my requests to fix the docum Volkswagen Carlsbad. Before the sale, they agreed to fix an item on the vehicle (it’s documented). Now, they’re ignoring my requests to fix the documented issue. I’ve left messages with the sales representative, the Service Supervisor and the Service Manager. No response from the Service Supervisor or the Service Manager. I’m basically being ignored by AutoNation. I want this issue resolved to my satisfaction by AutoNation. I can let you know this has been a very bad experience - I wasn’t expecting this from an organization who prides itself on customer service. Definitely I will not return to or recommend AutoNation when it cannot address and fix a simple issue like this. More
by Mandomf
Employees Worked With
William Gonzalez, Service Supervisor and Service Manager
September 29, 2024
Yesterday bought my Sienna 2012 XLE and have to comment extremely positively my experience! Walking around few days ago through their lot of wonderful priced,maintain and of quality I have to start thanki extremely positively my experience! Walking around few days ago through their lot of wonderful priced,maintain and of quality I have to start thanking Xymone Dalpax.The young man listening to my likes,finances and preferences showed me few but very good choices.With no pressure went home to reflect and when decided to come back he was prepared to help me make my choice convincing me with professionalism and wonderful salesmanship the reason for my final choice. Melanie at finances was exceptional because was a complicated deal with me but she manage to keep me smile and went home with my car! GM manager James I believe was never too far to assure customers left happy like me! Thank you all. Claude Isambert More
by claudeisambert
Employees Worked With
Xymone DALPAX
June 06, 2024
Alex, was one of the best salesman, I've ever experienced! It was like a Mercedes Benz experience! This guy acted like he was the owner. If you ever going to promote within. Get this guy in your experienced! It was like a Mercedes Benz experience! This guy acted like he was the owner. If you ever going to promote within. Get this guy in your management Team. Before it's to late! A true Top Gun pilot! More
by agonzo1963
Employees Worked With
Alex Gonzalez- Evette Garcia Sean
June 05, 2024
I had a problem with another VW dealer's poor service regarding my key fob programming. I brought the car and fob to Autonation, and worked with Valentin who listened to my somewhat sad tale and was abl regarding my key fob programming. I brought the car and fob to Autonation, and worked with Valentin who listened to my somewhat sad tale and was able to rectify the problem for no charge. However, the point of this story is not just that Autonation fixed another dealer's mistake, but the customer service Valentin gave. He went above and beyond what a service manager should do. He made every effort to help do the right thing. I left that day very happy and relieved the problem was fixed. Thank you so much Valentin! More
by fmiyahira59
Employees Worked With
Valentin
May 28, 2024
Big thanks to Bobby and his team at service, great communication with my recall issue, and electrical problem. I was well supported with a loan car, and had consistent feed back on my vehicle status. communication with my recall issue, and electrical problem. I was well supported with a loan car, and had consistent feed back on my vehicle status. Booby was polite and very helpful. More
by dollypool1
Employees Worked With
Bobby (service)
