Autonation Toyota Corpus Christi Service Center - Service Center

Seven hours after my 8am appointment for an oil change, brake job, and alignment ... nothing had been done ... nothing even started! What is the point of an appointment if someone else can drive in and ge brake job, and alignment ... nothing had been done ... nothing even started! What is the point of an appointment if someone else can drive in and get service while your vehicle sits waiting? Not even a courtesy call telling me they were not going to get to it that day. General manager was friendly and said he regretted the delay but that it was due to the new lifts not working. What ... old fashion floor jacks dont work anymore? Did they know this at 8am? Totally unacceptable service! Had to take it to Minit Man for the oil change. Taking it to brake check in the morning for the brakes. They say they can do it in one hour. Guess I will just live with the wheel alignment cause I will never return to this Toyota dealership again. More

I have been taking my lexus and toyota cars to Champion Toyota for since 2004. There have been some service members who would see you and dont say anything for several minutes, and when it seems that no o Toyota for since 2004. There have been some service members who would see you and dont say anything for several minutes, and when it seems that no one is going to help you then they say "May I help you". Well... Those service reps are no longer working there that I know off. However, Since working with Scotty from the service department, he has been very helpful in taking care of the problems of my cars. When ever I go to do any type of service, I specifically ask for Scotty. He always puts the needs of the customers first, ensuring that they feel important and that their car problems will be handled correctly. He makes recommendation based on the need of the car, to ensure that it runs perfectly as if it is his own car. I can honestly say that it is hard to find people like scotty who puts his whole heart in the job that he does. If there was more people like him, I can honestly say that Champion toyota will continue to excel in customer service. In my recent purchase of my Tundra Crew Max 2011, it had a few issues with it, and I can honestly say that it was kind of disappointing that I had encountered such problems. However, becuase of Scotty professional service, he ensure that my truck was handled correctly. For example: when my truck was purchased some of the items on my old truck was moved to the new truck. While doing so, there were some minor scratches that were on the door. Well, when the truck was sent to the shop to be fixed, it had be be done twice becuase he did not accept the first time becuase he did not like it. I honestly feel that he took ownership of the truck as if it was his and would want it to be perfect which I very much appreciated his outstanding ethics. Most people wouldnt even take a second glance and just give it back to the customer, but I am glad that Scotty is in a different catagory. He takes care of his customers and I believe that all should follow in his foot steps. Just yesterday after getting my truck from toyota, as I cleaned my truck I found another scratch that I reported to Scotty, and becuase of his great attitude and professional customer service, he said "I will ensure that it gets corrected and have it back to you as soon as possible". Again, I very much appreciated his efforts and left the dealership happy. Scotty, Keep up the great work, and for you managers, you should make him "Employee of the Month". More

In the fall of '09 I purchased my used 2009 Tacoma from a private individual. He recomended Scott Evans as his service advisor. I contacted Scott and set up our first visit to the Corpus Christi Champion T a private individual. He recomended Scott Evans as his service advisor. I contacted Scott and set up our first visit to the Corpus Christi Champion Toyota. He proved everytime to be an excellant service person. Scott has assisted me with my truck ever since (he's awesome). Two weeks ago I called Scott and scheduled my truck for servicing. While waiting on my truck to be serviced (which took less than an hour) I told him I was looking for a used vehicle for the wife. He introduce me to Leonard Espinoza (TCUV Sales Consultant). Leo told me of a a 2009 Highlander he had just received. I thanked him and said I would tell the wife about it. He gave me his card. The following Saturday I called Leo and told him we would like to come and see the Highlander. He said come on over. When we arrived one of the sales person greeted us on the lot. I told him we were here to see Leo. He went and brought Leo to us. Leo said he was currently with another customer and asked if it would be alright if Tom Sanchez could assist us with the vehicle. Tom showed us the Highlander. He let the wife test drive it along with several other wehicles on the lot(she did not know if she wanted a car or a SUV). After spending a several hours with Tom we agreed the Highlander was the vehicle she was interested in and Tom and I began discussing price. I told him we would think about it over the weekend. He offered to let us take it home over the weekend and we said said no thank you. Monday morning I called Tom and the rest is history. Now not only am I a proud owner of a Toyota but so is the wife. Many Thanks to Scott, Leo, and Tom at Corpus Christi Champion Toyota. REAGAN ARNOLD More

Scotty Evans is always very pleasant, professional, and an easy person to deal with. He explains the service very clearly. He makes sure I am satisfied when I leave. I get the maintenance done on my toyota an easy person to deal with. He explains the service very clearly. He makes sure I am satisfied when I leave. I get the maintenance done on my toyota tundra done at champion from now on. I used to use another dealer, but wasn't happy. More