Autonation Toyota Corpus Christi Service Center - Service Center

The service adviser was RUDE, RUDE, RUDE. He told me things that I knew were not true. For example he said I needed new bakes but they had just been done - just not at Toyota. He has no idea what cus things that I knew were not true. For example he said I needed new bakes but they had just been done - just not at Toyota. He has no idea what customer service means. More

I'm so disappointed in my experience with Mike here. I brought in my car because a light came on, and I thought it might be a reminder for an oil change, even though I shouldn't be due for one yet. For th brought in my car because a light came on, and I thought it might be a reminder for an oil change, even though I shouldn't be due for one yet. For this, Mike, my service tech, mocked me. Moving on, I told him my AC was dripping (possibly fluid, possibly condensation) when I drove it for a long time, like on a road trip. At first, he told me this just "sometimes happens..." No, sir, this should not happen, and it can be fixed, and I'd like to pay to fix it. He called me a few hours later to tell me my car was ready to pick up. I asked what the problem with the AC ended up being, and he said a master tech would have to take a look at that. I said okay. He then told me I could come pick up my car? Even though it hadn't been looked at? I asked if a master tech could please look at it, and he said it would have to be the next day. Told him that was just fine, and to please call me in the morning when it was ready. At noon, I'd not heard anything (not even a call from the master tech or Mike asking for any details about the problem), so I called to check on the car. Mike was out to lunch, but he'd marked my car in the system as being ready to pick up. Even though the AC still hadn't even been checked, and there were zero notes on the AC in the system. I waited until he came back from lunch, and called again. At this point, he told me the AC was fixed, but didn't have any idea what exactly had been done to "fix" it. I asked him to check; he put me on hold, and came back and said they had "tightened something." I asked what they tightened; he put me on hold AGAIN, came back and said they emptied the drain pan (which isn't tightening anything?). I said fine, I'll just come get it, be there in 20. When I came in, Mike was nowhere to be found. Allegra (who was so helpful and absolutely lovely throughout my brief experience with her), took care of ringing me up. She confirmed there were no notes on my file about the AC. There was no charge for fixing the AC. Seemed pretty clear Mike had just lied to me about it and hadn't had anyone even look at it. The next day, driving home to Dallas, the AC started dripping again about two hours into the trip, and continued dripping the entire time. I have had some less than stellar experiences with car repair (as has pretty much everyone), but I have never been mocked, and definitely never been flat-out lied to by anyone before. I think I've written one online review in my entire life, but after the way Mike treated me, I had to share my experience. More

Very efficient and courteous staff. Pleasant wait area. Glad i purchased my 2020 Sequoia from this dealership. Very pleased. I would definitely consider purchasing my next vehicle from them. Glad i purchased my 2020 Sequoia from this dealership. Very pleased. I would definitely consider purchasing my next vehicle from them. More

My service writer was Michael Abrego and he did an excellent job keeping me updated and getting my truck out in a timely manner, appreciate everyone’s work. excellent job keeping me updated and getting my truck out in a timely manner, appreciate everyone’s work. More

Worst service department in the country. No customer updates were provided. Service advisory is the worst in all the years I’ve been going there! updates were provided. Service advisory is the worst in all the years I’ve been going there! More

The staff is always friendly and helpful. I usually go in unannounced and they fit me In. So if I have to wait Its not a big deal just grateful I can get the service in the time have available. in unannounced and they fit me In. So if I have to wait Its not a big deal just grateful I can get the service in the time have available. More

I enjoyed the friendly reception given by the first clerk. I was invited to enjoy free snacks and drinks in the customer lounge. The attending technician was most cordial and even complimented my new s clerk. I was invited to enjoy free snacks and drinks in the customer lounge. The attending technician was most cordial and even complimented my new shoes! I only have praise to answer as to my visit. Thank you! More

Very satisfied with the service I received on my car. Steve Morin took care of my car and had it ready on a timely manner. The shuttle service came to pick me up at work and took me to get my car when it Steve Morin took care of my car and had it ready on a timely manner. The shuttle service came to pick me up at work and took me to get my car when it was ready for pick up. More

Had to wait 3 hours for an oil change they said would take less than 2 hours. Other than that it was fine. Waiting room was comfortable. take less than 2 hours. Other than that it was fine. Waiting room was comfortable. More

I drop off early and it was ready within two hours. Awesome work. I have a busy schedule so it is important for the time factor because I need my vehicle. Awesome work. I have a busy schedule so it is important for the time factor because I need my vehicle. More