Autonation Toyota Corpus Christi Service Center - Service Center

Clean facility and personnel very courteous and knowledgeable! Had appointment for car maintenance prompt service. knowledgeable! Had appointment for car maintenance prompt service. More

I am very disappointed with the AutoNation's Service Department service I experienced last week when I took my car in for service. It took 5 hours from the time i dropped in for a scheduled oil/filter c Department service I experienced last week when I took my car in for service. It took 5 hours from the time i dropped in for a scheduled oil/filter change, tire rotation, and wheel alignment to the time I left. When I checked in ten minutes before my scheduled appointment, the Service Adviser took my order, the first thing, I was informed that, 'I had been told (better than a year prior May, 2022) during a prior visit that my radiator needed to be flushed.' I was told no such thing, nor is there any notation in the service invoice from the last time I went in for service. I informed the Service Advisor, I would wait in the waiting area when asked if I was dropping off the car. I was never told I would be emailed when my car would be ready. Even then, really, an email! To my dismay, the tire rotation service requested was not performed but I was charged for it. I know because I marked my tires prior to taking it in and I know for a fact tires were not rotated. It's strange that all my permanent ink markings which I made on the tire reams were wiped off except one. The front and rear tires on the passenger side were in the same spot as before I took the car in. I also know tires were not rotated because the rear passenger tire had marking from my having brushed against a curb on a right turn a couple of days prior to taking the car in for service, and got too close to the curb. Moreover, I waited in the customer waiting area for an hour beyond the time my vehicle was driven up front before the service advisor sent me an email that my vehicle was ready even though I had indicated I would be waiting in the customer waiting area. It wasn't an email message which prompted me to walk up to the counter and inquire if my car was ready 5 hours later. And to add insult to injury, according to the email sent to me when my car was ready, 'we are emailing, as you agreed....that your car is ready.' I was never informed that I would be emailed when car would be ready. The original order reflected that I was a "WAITER....Cust. In Waiting Room Due By Time: 11:22." I had told the service advisor I would be waiting in the customer waiting area. The original order indicated my vehicle was, 'promised by 11:22. Three hours later I'm still waiting in the customer waiting area waiting for the service representative, who was about less than 15 steps between where I was sitting to the advisor's work counter, to let me know my vehicle was ready. Lastly, minor detail but, every time I've ever taken my vehicle in for an oil change, a sticker is affixed on the upper left top of the windshield to remind me of the next oil change. No such sticker was affixed. All this to say that I don't know, nor trust, that the tires were rotated, wheels aligned, nor oil/filter changed. When the service request was written up I asked for a wheel alignment, "if it was needed." I was never let know if it was needed nor was an alignment report of the condition of the existing wheels needing alignment provided. Given my many years of being an AutoNation's Toyota satisfied customer, all I know is that I waited 5 hours from the time I brought my car in to the time I knew my car was ready. Very very dissatisfied, and untrusting, customer at the service I received last week. The Service Advisor was not attentive to details or communicating with this customer, and I can't trust the services I requested were actually performed. Having to wait in the Customer wait area, you can't help but notice what is taking place. In the 'Service' front counter, people are moving around to what appears to be busy work but no one is paying attention to when the cars are ready, when the car service is completed, and when the serviced vehicle(s) are brought up to the front area. More

Took SUV for oil change. Maintenance department used wrong mileage and mileage was not updated! Now records for my SUV are not correct. That tells me maintenance department n Maintenance department used wrong mileage and mileage was not updated! Now records for my SUV are not correct. That tells me maintenance department not paying attention to detail information on car to be serviced. More

Adrián assisted me with my Toyota care service. He was very knowledgeable and very understanding. I greatly appreciate great customer service! Great job He was very knowledgeable and very understanding. I greatly appreciate great customer service! Great job More

Proffesional, Nice People, good service over all, on time every time, good deals, thanks, I like Autonation every time, good deals, thanks, I like Autonation More

I purchased my Toyota tundra in 2016 and have been completely satisfied with the sales and service department from the very beginning! completely satisfied with the sales and service department from the very beginning! More

Fast service. Employees are very friendly and helpful. Would go back to the dealership again. Employees are very friendly and helpful. Would go back to the dealership again. More

Oil change, tire rotation and alignment. Third time using dealership. Always easy to work with, work done quickly even when busy and pricing is standard market. I haven’t found a better plac Third time using dealership. Always easy to work with, work done quickly even when busy and pricing is standard market. I haven’t found a better place to use and will continue to go back for all service/purchases needed. More

My 2021 Toyota Tacoma had an intermittent problem with the cruise control system since about 10,000 mile mark. I am an electrician by trade. I KNOW an intermittent problem is hard to troubleshoot. On ever the cruise control system since about 10,000 mile mark. I am an electrician by trade. I KNOW an intermittent problem is hard to troubleshoot. On every trip to west coast (4total) I took at approximately 12 videos on each trip (39total) and I tried to show the videos to the maintenance team on 4 different occasions, I was completely ignored. I was told “in their opinion it was not broke because there was no failure code!” I took this all way to corporate and all they did was say to “1keep reporting it so there was a paper trail for when it is finally broke, if it ever does break.” I bought that truck just for my trips to the west coast. So having an intermittent cruise control was a real issue. I had 24,000 miles on the truck and I just traded in that truck in and bought a 2023 Dodge Ram. I loved Toyota, My last four vehicles were Toyotas. This incident proved to me Toyota is just another car manufacturer, nothing special anymore. More

Everything was ok they explained to me every step for my service the only bad thing the signal is not good 😂 they need to have WiFi signs I was there for 1 hours and 1/2 and my truck was rowdy before tha service the only bad thing the signal is not good 😂 they need to have WiFi signs I was there for 1 hours and 1/2 and my truck was rowdy before that they said they was trying to call me but my phone never ring that all More