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Autonation Subaru - Service Center

Carlsbad, CA

4.4
2,784 Reviews

2,784 Reviews of Autonation Subaru - Service Center

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April 22, 2023

Prompt, friendly, professional Nope that's all I got Would recommend Bob Baker to friends Nope More

by AHERNANDEZ100@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Service guys
Apr 25, 2023 -

Autonation Subaru Carlsbad responded

We appreciate your honest feedback and hope to see you back at Bob Baker Subaru in the future! Thank you!

April 22, 2023

Everyone was welcoming and friendly. I was disappointed that my car came out of the service bay before I was asked if I wanted the recommended service done. This to me is a lack of commu More

by karmanelli
Recommend Dealer
Yes
Apr 25, 2023 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to review your recent visit here at Bob Baker Subaru. We value your feedback and will make sure it gets passed along to our team. Take care and please don't hesitate to reach out directly if you have any additional questions or concerns. Respectfully, Tim Anderson - Parts & Service Director - 7608045037

April 21, 2023

Not a very nice customer waiting room. Frank Subaru’s waiting area is amazing as well as their customer service. I was waiting in the waiting room but for some reason I got a phone call te More

by Lindabromo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris DeSalvo
Apr 24, 2023 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your feedback with us. We are sorry to hear that our waiting room and customer service did not meet your expectations. We appreciate your kind words about your service agent, but we would like to discuss your experience in more detail. Please give us a call so we can make things right. Thank you, Tim Anderson - Parts & Service director - 7608045037

April 20, 2023

Julian was very attentive to my vehicle needs and quick responses when conversing via text. More

by JEANM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Apr 24, 2023 -

Autonation Subaru Carlsbad responded

We're happy to hear Julian provided you with such excellent service! Thanks for the great review and please don't hesitate to reach out the next time our Bob Baker Subaru team can be of assistance!

April 14, 2023

Not helpful at all they want your money it seems like when for a fact it should be covered costs. More

by MYRIIDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Filip Wisniewski
Apr 17, 2023 -

Autonation Subaru Carlsbad responded

We are disappointed to hear you are not satisfied, Reed. We did not charge you for the service nor did we charge you for the damaged tire on our loaner. I would be more than willing to talk to you more about the situation if you would like. Thank you, Tim Anderson - Parts & Service Director - 7608045037

April 14, 2023

Slow. Seems they are lacking qualified maintenance staff. Made an appointment at 12:30. No one looked at the car until after 3. Could not fix problem unti More

by bobalew@ymail.com
Recommend Dealer
Yes
Employees Worked With
Julien
Apr 17, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the feedback. On behalf of our team, I sincerely apologize for the long wait during your recent visit as well as any frustration or inconvenience it may have caused for you. I will make sure the situation gets reviewed with our staff so we can take steps to provide a more efficient experience next time. Thanks again and please don't hesitate to reach out directly if you have any additional questions or concerns. Respectfully, Tim Anderson - Parts & Service Director - 7608045037

April 14, 2023

courtesy friendly and prompt with excellent service. Definitely will recommend Bob baker to family and friends More

by KELLIejenkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kartchner
Apr 17, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the kind feedback about your recent visit here at Bob Baker Subaru! We appreciate you recommending us to your friends & family and hope you won't hesitate to reach out if we can be of service again in the future!

April 13, 2023

Curious and efficient! Great professional courtesy. They did not give false expectations. The waiting area was comfortable. More

by MACALIFORNIARUN@AOL.COM
Recommend Dealer
Yes
Employees Worked With
Parker!
Apr 17, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the positive feedback about your recent visit here at Bob Baker Subaru! We appreciate your business and hope we can be of service to you again in the future. Take care!

April 13, 2023

Parker was a gem! So helpful! I would definitely come back for future service needs. More

by ANNECARRIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yuri Ganzha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parker Rutherfurd
Apr 17, 2023 -

Autonation Subaru Carlsbad responded

We're so glad Parker was helpful to you during your visit, Anne! Thanks for the kind review and please don't hesitate to reach out if our Bob Baker Subaru team can be of service again in the future!

April 12, 2023

Lester was my service agent and he took real good care of me. He listened to my concerns. More

by JTEVRIZIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Apr 13, 2023 -

Autonation Subaru Carlsbad responded

We're happy to hear Lester took such great care of you! Thanks for visiting Bob Baker Subaru and please don't hesitate to reach out if we can be of service again in the future!

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