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Autonation Subaru - Service Center

Carlsbad, CA

4.3
2,790 Reviews

2,790 Reviews of Autonation Subaru - Service Center

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May 02, 2023

Made quickest appointment for recall of eye sight programming which was 7-10 days out. When I arrived for my 8:30 am appointment I wasn't ' on the schedule '. Was impressed that they offered to wash More

by BCESCOR@COX.NET
Recommend Dealer
Yes
May 03, 2023 -

Autonation Subaru Carlsbad responded

We aim to deliver outstanding customer service and it sounds like we missed the mark this time around. I would love the opportunity to speak with you further about how we can improve for next time. Please feel free to reach out to us at your convenience. Tim Anderson - Parts & Service Director - 7608045037

April 29, 2023

Seen promptly. Problem resolved quickly. Advised of future needs, given quote and will call soon More

by KARENJACQUES@AOL.COM
Recommend Dealer
Yes
Employees Worked With
Folio
May 02, 2023 -

Autonation Subaru Carlsbad responded

We're glad we could take care of this quickly for you, Karen! Thanks for coming to Bob Baker Subaru!

April 29, 2023

A very positive experience. Did not feel pressured. Very pleased with my Forester! Thank you!! More

by SOBERLIN12@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Billy Toolen
May 02, 2023 -

Autonation Subaru Carlsbad responded

We're so happy we helped make this a positive experience! Thank you for rating Bob Baker Subaru five stars! Enjoy your Subaru Forester!

April 29, 2023

They’ve been great to me, I appreciate George and Lester for all their help . More

by SEKEDACOOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George, Lester Cochran
May 02, 2023 -

Autonation Subaru Carlsbad responded

It's our privilege to serve you! Thanks for the fantastic feedback about George & Lester and please don't hesitate to reach out the next time we can be of assistance! - The Bob Baker Subaru Team

April 28, 2023

Billy Toolen was a total pleasure to work with when purchasing my new vehicle. He was friendly, honest, and knowledgeable - no pressure! Would recommend Billy to anyone looking to buy a new Subaru at B More

by BRIAN_WELCH78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Toolen, Lester Cochran, Shannon Olivarez, Yvonne Crespo
May 01, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the kind review, Brian! We're so glad you enjoyed working with Billy and appreciate you recommending him to others. Please don't hesitate to reach out if our Bob Baker Subaru team can be of service again in the future!

April 28, 2023

He has always been a great when I come out for services! Always helpful and friendly. More

by ADRIANNA.CARDINAL-DECASAS
Recommend Dealer
Yes
Employees Worked With
Julian Perez
May 01, 2023 -

Autonation Subaru Carlsbad responded

Thank you for trusting Julian & the Bob Baker Subaru team with your service needs, Adrianna! We're grateful for your support and look forward to your next visit!

April 28, 2023

Very good Filip explained everything well Expensive but I haven't had service for a while More

by JDIETEL@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Folio
May 01, 2023 -

Autonation Subaru Carlsbad responded

Thank you for trusting the Bob Baker Subaru team with your vehicle! We hope we have the opportunity to serve you again in the future!

April 27, 2023

Had a scheduled appointment with service. Dropped my car off and found out hours later that you were out of transmission fluid so the work was not completed. Big hassle to be without a car fo More

by JPETERS@CONTROLAC.COM
Recommend Dealer
No
Employees Worked With
Filip wisniewski
Apr 27, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the feedback. We sincerely apologize for these unfortunate circumstances, as well as any frustration or inconvenience they may have caused for you, and will make sure the situation gets reviewed with our team. If you'd like to speak with us further, please feel free to contact me directly at your earliest convenience. Respectfully, Tim Anderson - Parts & Service Director - 7608045037

April 27, 2023

As usual my adviser was great very helpful in determination and the dealership is always clean and all were professional. More

by Chitopoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
May 01, 2023 -

Autonation Subaru Carlsbad responded

Chitopoy, thank you for sharing your delightful service experience at Bob Baker Subaru! We're glad to hear that our adviser was helpful in the determination and that our dealership was professionally run and clean. Our team appreciates your business and looks forward to working with you again soon!

April 25, 2023

Was given estimate of 500 to 800 and repair cost 1100. Essentially told the cost of assessing the issue would be 200 but if I chose to do the repair that cost would be places towards it. When I arrived th More

by DANIELRANSONMSW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julian Perez
Apr 26, 2023 -

Autonation Subaru Carlsbad responded

Thank you for reaching out, Daniel. I'd like the opportunity to discuss this situation with you in greater detail. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Thanks again, Tim Anderson - Parts & Service Director - 7608045037

May 10, 2023 -

DANIELRANSONMSW responded

Tim contacted me. Did agree that I should not have been given the estimate and apologized. He said he would address this with the team member and asked how he could make the situation right. I suggested that paying what i was told would be cost would right it. Tim said he would reach out to his team and get back to me. I never heard back.

May 10, 2023 -

Autonation Subaru Carlsbad responded

Daniel, we did talk and since our last conversation, the employee you dealt with left the company. I have also issued a refund which you should be receiving in the mail any day now. I apologize for the confusion and less-than-stellar performance by my team. If you have any further questions please feel free to contact me.

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