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Autonation Subaru - Service Center

Carlsbad, CA

4.4
2,784 Reviews

2,784 Reviews of Autonation Subaru - Service Center

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April 28, 2023

Very good Filip explained everything well Expensive but I haven't had service for a while More

by JDIETEL@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Folio
May 01, 2023 -

Autonation Subaru Carlsbad responded

Thank you for trusting the Bob Baker Subaru team with your vehicle! We hope we have the opportunity to serve you again in the future!

April 27, 2023

Had a scheduled appointment with service. Dropped my car off and found out hours later that you were out of transmission fluid so the work was not completed. Big hassle to be without a car fo More

by JPETERS@CONTROLAC.COM
Recommend Dealer
No
Employees Worked With
Filip wisniewski
Apr 27, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the feedback. We sincerely apologize for these unfortunate circumstances, as well as any frustration or inconvenience they may have caused for you, and will make sure the situation gets reviewed with our team. If you'd like to speak with us further, please feel free to contact me directly at your earliest convenience. Respectfully, Tim Anderson - Parts & Service Director - 7608045037

April 27, 2023

As usual my adviser was great very helpful in determination and the dealership is always clean and all were professional. More

by Chitopoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
May 01, 2023 -

Autonation Subaru Carlsbad responded

Chitopoy, thank you for sharing your delightful service experience at Bob Baker Subaru! We're glad to hear that our adviser was helpful in the determination and that our dealership was professionally run and clean. Our team appreciates your business and looks forward to working with you again soon!

April 25, 2023

Was given estimate of 500 to 800 and repair cost 1100. Essentially told the cost of assessing the issue would be 200 but if I chose to do the repair that cost would be places towards it. When I arrived th More

by DANIELRANSONMSW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Julian Perez
Apr 26, 2023 -

Autonation Subaru Carlsbad responded

Thank you for reaching out, Daniel. I'd like the opportunity to discuss this situation with you in greater detail. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Thanks again, Tim Anderson - Parts & Service Director - 7608045037

May 10, 2023 -

DANIELRANSONMSW responded

Tim contacted me. Did agree that I should not have been given the estimate and apologized. He said he would address this with the team member and asked how he could make the situation right. I suggested that paying what i was told would be cost would right it. Tim said he would reach out to his team and get back to me. I never heard back.

May 10, 2023 -

Autonation Subaru Carlsbad responded

Daniel, we did talk and since our last conversation, the employee you dealt with left the company. I have also issued a refund which you should be receiving in the mail any day now. I apologize for the confusion and less-than-stellar performance by my team. If you have any further questions please feel free to contact me.

April 24, 2023

They do not take good notes, have had to bring vehicle back for items they forgot to address. They replaced components that’s ere not necessary. They have spent over a week diagnosing an issue w More

by HOLDENKURFESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lester Cochran
Apr 25, 2023 -

Autonation Subaru Carlsbad responded

Thank you for reaching out. I'm sorry to hear you're not satisfied with the service provided by our team and encourage you to contact me directly so that we can discuss these concerns in greater detail. Respectfully, Tim Anderson - Parts & Service Director - 7608045037

April 23, 2023

Very friendly and efficient customer service. Proper (second) service of vehicle and complimentary car wash. I was very pleased with the entire service experience. More

by JIMSHELTON15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris DeSalvo
Apr 25, 2023 -

Autonation Subaru Carlsbad responded

We're glad your service visit went well and your vehicle returned to you all washed up, Jim! Thank you for being a Bob Baker Subaru customer!

April 23, 2023

Friendly staff, easy scheduling & RE-scheduling. Asked about buying paint to touch up scratch and someone put paint on scratch. (Didn’t cover completely but appreciated effort). More

by SHARON-SIEGFRIED
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kartchner
Apr 25, 2023 -

Autonation Subaru Carlsbad responded

Thanks for the review, Sharon. We hope our Bob Baker Subaru team can be of service to you again in the future!

April 22, 2023

I asked for a loaner and was refused by person making appointments. Sat waiting for car for 4 hours. Car was washed, as requested, but not vacuumed as the dealership used to do. More

by JANDICKIESON@GMAIL.COM
Recommend Dealer
Yes
Apr 25, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the review. We sincerely apologize for any frustration or inconvenience caused by these circumstances. Please reach out to me directly if you'd like to discuss the situation further. Respectfully, Tim Anderson - Parts & Service Director - 7608045037

April 22, 2023

It was an excellent experience, especially in regards to how Manny conducted himself throughout the transaction. He very professional from the start to finish. More

by ELNIBON@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Manny
Apr 24, 2023 -

Autonation Subaru Carlsbad responded

Thank you for coming to see Manny and the team! We hope you enjoy your vehicle and visit us again for your next service appointment! - Bob Baker Subaru

April 22, 2023

Good experience with coverage. John was responsive to inquiries and provided answers to all questions. More

by DNC0
Recommend Dealer
Yes
Employees Worked With
John Loss
Apr 24, 2023 -

Autonation Subaru Carlsbad responded

We appreciate your kind words for John and our team! We hope your vehicle continues to serve you well and look forward to your next visit! Thank you! - Bob Baker Subaru

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