Autonation Subaru - Service Center
Carlsbad, CA
2,784 Reviews of Autonation Subaru - Service Center
Had a scheduled appointment with service. Dropped my car off and found out hours later that you were out of transmission fluid so the work was not completed. Big hassle to be without a car fo Dropped my car off and found out hours later that you were out of transmission fluid so the work was not completed. Big hassle to be without a car for the day and then to find out I have to come back because you didn't know how much transmission fluid you had on hand is very annoying. I was also told my cat would be washed and it wasn't. Felt let down. More
Was given estimate of 500 to 800 and repair cost 1100. Essentially told the cost of assessing the issue would be 200 but if I chose to do the repair that cost would be places towards it. When I arrived th Essentially told the cost of assessing the issue would be 200 but if I chose to do the repair that cost would be places towards it. When I arrived the rep left right away and passed me on to someone else. I was charged 300 for assessment and it was not put toward the cost of repair. When I tried to discuss my rep was not there and they one that was had to call him and it still was not explained according to the charges on my receipt. I feel ripped off. More
They do not take good notes, have had to bring vehicle back for items they forgot to address. They replaced components that’s ere not necessary. They have spent over a week diagnosing an issue w back for items they forgot to address. They replaced components that’s ere not necessary. They have spent over a week diagnosing an issue with no updates to me and do not answer the phone. More
Very friendly and efficient customer service. Proper (second) service of vehicle and complimentary car wash. I was very pleased with the entire service experience. Proper (second) service of vehicle and complimentary car wash. I was very pleased with the entire service experience. More
Friendly staff, easy scheduling & RE-scheduling. Asked about buying paint to touch up scratch and someone put paint on scratch. (Didn’t cover completely but appreciated effort). Asked about buying paint to touch up scratch and someone put paint on scratch. (Didn’t cover completely but appreciated effort). More
I asked for a loaner and was refused by person making appointments. Sat waiting for car for 4 hours. Car was washed, as requested, but not vacuumed as the dealership used to do. appointments. Sat waiting for car for 4 hours. Car was washed, as requested, but not vacuumed as the dealership used to do. More
It was an excellent experience, especially in regards to how Manny conducted himself throughout the transaction. He very professional from the start to finish. how Manny conducted himself throughout the transaction. He very professional from the start to finish. More