Back

Autonation Subaru - Service Center

Carlsbad, CA

4.4
2,784 Reviews

2,784 Reviews of Autonation Subaru - Service Center

Sort by
May 04, 2023

It was a very easy process with no pressure applied. Billy was extremely helpful, and I appreciated his quick follow up to my questions. More

by SOBERLIN12@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Billy Toolen
May 05, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful review! We're so glad Billy was able to quickly answer all your questions and we hope to see you again next time here at Bob Baker Subaru!

May 03, 2023

Always great service and personnel My favorite Subaru dealership Happy you have shuttle service again More

by juliemclain
Recommend Dealer
Yes
Employees Worked With
Lester
May 05, 2023 -

Autonation Subaru Carlsbad responded

We're thrilled to be your go-to dealership, Julie! We appreciate the five-star review and look forward to your next visit here at Bob Baker Subaru!

May 02, 2023

Excellent service. Fixed the issues. Appreciate the loaner. Expedited the part they needed to fix it and got it repaired sooner than later. More

by MATT.LETOURNEAU66@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Les
May 03, 2023 -

Autonation Subaru Carlsbad responded

We're glad we were able to fix the issues with your car, Matt. It's great to know you appreciated your loaner car and that we got the part expedited for speedy repairs. Thank you for trusting us with your vehicle! We hope to see you again! - Bob Baker Subaru

May 02, 2023

I made an appointment for a diagnostic on my AC. Several employees had told me the appt would be 1-1.5 hours, possibly up to 4 hours. Subaru had my car for 2.5 hours and did nothing. Les was extreme More

by MRSCHELSEASALDIVAR@GMAIL.COM
Recommend Dealer
No
Employees Worked With
Les
May 03, 2023 -

Autonation Subaru Carlsbad responded

Hello - I'm disappointed to hear that we didn't leave you with a better impression. This is not the level of attention and care that we pride ourselves on and I will make sure the situation gets reviewed with the appropriate members of our team. If there's anything else we can do for you or if you would like to discuss this further, please don't hesitate to contact me directly at your earliest convenience. Respectfully, Tim Anderson - Parts & Service Director - 7608045037

May 02, 2023

Made quickest appointment for recall of eye sight programming which was 7-10 days out. When I arrived for my 8:30 am appointment I wasn't ' on the schedule '. Was impressed that they offered to wash More

by BCESCOR@COX.NET
Recommend Dealer
Yes
May 03, 2023 -

Autonation Subaru Carlsbad responded

We aim to deliver outstanding customer service and it sounds like we missed the mark this time around. I would love the opportunity to speak with you further about how we can improve for next time. Please feel free to reach out to us at your convenience. Tim Anderson - Parts & Service Director - 7608045037

April 29, 2023

Seen promptly. Problem resolved quickly. Advised of future needs, given quote and will call soon More

by KARENJACQUES@AOL.COM
Recommend Dealer
Yes
Employees Worked With
Folio
May 02, 2023 -

Autonation Subaru Carlsbad responded

We're glad we could take care of this quickly for you, Karen! Thanks for coming to Bob Baker Subaru!

April 29, 2023

A very positive experience. Did not feel pressured. Very pleased with my Forester! Thank you!! More

by SOBERLIN12@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Billy Toolen
May 02, 2023 -

Autonation Subaru Carlsbad responded

We're so happy we helped make this a positive experience! Thank you for rating Bob Baker Subaru five stars! Enjoy your Subaru Forester!

April 29, 2023

They’ve been great to me, I appreciate George and Lester for all their help . More

by SEKEDACOOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George, Lester Cochran
May 02, 2023 -

Autonation Subaru Carlsbad responded

It's our privilege to serve you! Thanks for the fantastic feedback about George & Lester and please don't hesitate to reach out the next time we can be of assistance! - The Bob Baker Subaru Team

April 28, 2023

Billy Toolen was a total pleasure to work with when purchasing my new vehicle. He was friendly, honest, and knowledgeable - no pressure! Would recommend Billy to anyone looking to buy a new Subaru at B More

by BRIAN_WELCH78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Toolen, Lester Cochran, Shannon Olivarez, Yvonne Crespo
May 01, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the kind review, Brian! We're so glad you enjoyed working with Billy and appreciate you recommending him to others. Please don't hesitate to reach out if our Bob Baker Subaru team can be of service again in the future!

April 28, 2023

He has always been a great when I come out for services! Always helpful and friendly. More

by ADRIANNA.CARDINAL-DECASAS
Recommend Dealer
Yes
Employees Worked With
Julian Perez
May 01, 2023 -

Autonation Subaru Carlsbad responded

Thank you for trusting Julian & the Bob Baker Subaru team with your service needs, Adrianna! We're grateful for your support and look forward to your next visit!

...
7
...