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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,791 Reviews

2,791 Reviews of Autonation Subaru - Service Center

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May 09, 2023

Love the service department. . everybody is so nice and professional. Explaining the service details is very helpful. More

by MAUIISLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
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May 11, 2023 -

Autonation Subaru Carlsbad responded

Thank you for trusting the Bob Baker Subaru team with your vehicle's service needs! We're grateful for your continued support, as well as your kind feedback, and look forward to seeing you next time!

May 07, 2023

Repairs done on time and as quoted. Keep in contact. Overall did good job will go back More

by TERRYSIMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
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May 09, 2023 -

Autonation Subaru Carlsbad responded

We're so glad you enjoyed your service experience, Terry! We hope you return when you need anything else! Thank you! - Bob Baker Subaru

May 07, 2023

Excellent service. Service was accelerated at my request so that I could attend an important meeting. More

by JACASSIDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Perez
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May 10, 2023 -

Autonation Subaru Carlsbad responded

Thank you for sharing your positive experience at Bob Baker Subaru! We're glad to hear that our team could help you get back on the road in time for your meeting. We truly appreciate your business and look forward to working with you again in the future!

May 06, 2023

Diagnosed the problem. Resolved (fixed) it with new parts quickly. Kept me informed Completed the job before time promised More

by edwerts
Recommend Dealer
Yes
Employees Worked With
Filip
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May 06, 2023 -

edwerts responded

Great job. I was completely satisfied

May 08, 2023 -

Autonation Subaru Carlsbad responded

We're glad we could fix this issue for you! We hope to be of assistance again in the future! Thank you! - Bob Baker Subaru

May 05, 2023

John loss is definitely an asset to Bob Baker Subaru! He is kind and understanding, and is willing to go the extra mile to make sure you are satisfied with your total service experience! Give the boy a r More

by seanfisherwine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Loss, John Loss
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May 05, 2023 -

Autonation Subaru Carlsbad responded

Thank you for sharing your review, Sean! John is a crucial member of our dealership and we're happy that he provided you with an excellent visit! -Bob Baker Subaru

May 05, 2023

Great experience and responsiveness though would say overpriced. Outstanding knowledge, engagement, professionalism plus outstanding customer service. More

by s-sherman@live.com
Recommend Dealer
Yes
Employees Worked With
Julian Perez, awesome service advisor
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May 05, 2023 -

Autonation Subaru Carlsbad responded

Thank you for your excellent review! We look forward to seeing you next time at Bob Baker Subaru!

May 05, 2023

Everything about this experience was easy from changing apt date at last minute to getting a ride to my office after I dropped the car off More

by TKINT
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex - new intake person. 5 stars!
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May 08, 2023 -

Autonation Subaru Carlsbad responded

We are so glad to hear that our team at Bob Baker Subaru made your service appointment a stress-free experience, from start to finish. It is always our goal to ensure our customers have a convenient and seamless visit with us. Thank you for taking the time to leave your positive feedback, and we look forward to serving you again in the future!

May 04, 2023

It was a very easy process with no pressure applied. Billy was extremely helpful, and I appreciated his quick follow up to my questions. More

by SOBERLIN12@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Billy Toolen
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May 05, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful review! We're so glad Billy was able to quickly answer all your questions and we hope to see you again next time here at Bob Baker Subaru!

May 03, 2023

Always great service and personnel My favorite Subaru dealership Happy you have shuttle service again More

by juliemclain
Recommend Dealer
Yes
Employees Worked With
Lester
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May 05, 2023 -

Autonation Subaru Carlsbad responded

We're thrilled to be your go-to dealership, Julie! We appreciate the five-star review and look forward to your next visit here at Bob Baker Subaru!

May 02, 2023

Excellent service. Fixed the issues. Appreciate the loaner. Expedited the part they needed to fix it and got it repaired sooner than later. More

by MATT.LETOURNEAU66@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Les
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May 03, 2023 -

Autonation Subaru Carlsbad responded

We're glad we were able to fix the issues with your car, Matt. It's great to know you appreciated your loaner car and that we got the part expedited for speedy repairs. Thank you for trusting us with your vehicle! We hope to see you again! - Bob Baker Subaru

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