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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,793 Reviews

2,793 Reviews of Autonation Subaru - Service Center

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October 06, 2021

My service advisor was stellar. Even though the service bay was bustling, my questions were answered thoughtfully and with genuine kind presence. It’s easy to tell when a person providing a service aligns More

by Sharon B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department. Far right station, closest to garage. Oct 4 10am , Jason Field
Oct 07, 2021 -

Autonation Subaru Carlsbad responded

Hi Sharon, thank you for your confidence in our team at Bob Baker Subaru answered all of your service questions! We look forward to seeing you next time!

October 05, 2021

Professional, punctual, and courteous. Always feel Confident work was done correctly. Top notch service personnel More

by deemorgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Julian Perez, JP Phillips, Tanner Knapp
Oct 06, 2021 -

Autonation Subaru Carlsbad responded

We're glad to hear it! Thank you for coming to Bob Baker Subaru!

October 05, 2021

Great staff, very helpful and knowledgeable. Got me in an out quickly. Sales staff is great too! More

by toolyb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Julian Perez, Tanner Knapp
October 05, 2021

Always a pleasure having my Subaru serviced at Bob Baker. They had it serviced and washed before I could return from a quick walk to get a coffee. More

by 1sillymum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Zach Lenfesty, Julian Perez, JP Phillips, Tanner Knapp
Oct 06, 2021 -

Autonation Subaru Carlsbad responded

Glad our team was able to provide you with a quick service visit! We look forward to seeing you next time at Bob Baker Subaru!

October 03, 2021

It was simple, easy and efficient when I took my car in to be serviced. More

by Wendy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Oct 04, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in our team at Bob Baker Subaru, Wendy! We hope you share your experience with friends and family!

October 02, 2021

Easy to schedule easy drop off answered all of my questions got the work completed quickly More

by tdecalonne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Thompson
Oct 04, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your positive review! -Bob Baker Subaru

October 02, 2021

I did not get both headlights installed JP was great calmed me down and made sure headlight would be ordered adap More

by llmalkoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Phillips
Oct 05, 2021 -

Autonation Subaru Carlsbad responded

Thank you for leaving us your honest review. We are glad JP helped resolve your concerns. Please don't hesitate to reach out to us if you want to discuss this further.

October 01, 2021

Very professional and courteous – follow up was excellent – The waiting time for service was very reasonable – More

by rleuthold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Oct 01, 2021 -

Autonation Subaru Carlsbad responded

Thanks for taking the time to review your recent visit with us here at Bob Baker Subaru! We appreciate your support and hope to see you again next time!

October 01, 2021

I bought a new Outback and opted for the Smartshield coverage. When I arrived for my appointment, I was met by Eric Lopez. Eric was great— personable, knowledgeable and friendly. He explained that it wo More

by Mskasmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Lopez
Oct 04, 2021 -

Autonation Subaru Carlsbad responded

Congrats on your new Subaru Outback! We're happy that Eric provided great service during your recent appointment, and got your vehicle all ready! We look forward to seeing you again at Bob Baker Subaru!

October 01, 2021

Efficient. Service Advisor, Julian Perez, is excellent. Nice area to wait. Appreciate being kept informed. More

by diane16
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Oct 04, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your review, Diane! We're happy that Julian earned your 5-stars! See you next time at Bob Baker Subaru!

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