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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,793 Reviews

2,793 Reviews of Autonation Subaru - Service Center

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December 18, 2021

I experienced a glitch with my wheel locks and Erik took care of it immediately. This is the true test of a quality dealership and you guys stepped up! More

by tjaden1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik
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Dec 20, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your 5-stars! We're happy that Erik took great care of you! See you next time at Bob Baker Subaru!

December 17, 2021

Julian makes our experience at Subaru a fantastic one! He offers a wonderful customer service. More

by mocttezuma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
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Dec 20, 2021 -

Autonation Subaru Carlsbad responded

It's great to hear that Julian made the trip to Bob Baker Subaru so enjoyable for you! Thank you for rating us five stars!

December 14, 2021

Service was amazing - ability to get me in without an appointment was appreciated. Serv Manager that helped me was thorough, friendly and trustworthy. More

by debra ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not in that list
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Dec 15, 2021 -

Autonation Subaru Carlsbad responded

Thank you for visiting us here at Bob Baker Subaru, Debra! We appreciate your wonderful feedback and hope to see you again next time!

December 13, 2021

The alert light came on for low air in tires. When checked the rear tires were 30psi and the front tires were at 29psi More

by fred1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zach Lenfesty
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Dec 13, 2021 -

Autonation Subaru Carlsbad responded

Please come in with no appointment needed and we will take care of this while you wait, sorry for the this when was you here ? Norman

December 11, 2021

Service was quick & efficient! Very satisfied. Even washed the cat for us! Not many places do that any more. More

by juankaren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
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Dec 13, 2021 -

Autonation Subaru Carlsbad responded

Thank you for the great review of Bob Baker Subaru! We appreciate your kind words and hope we have the opportunity to serve you again in the future!

December 10, 2021

Julian was responsive and helped to advocate to get a major issue resolved. His assistance, as well as that of the service director, was greatly appreciated. More

by jlgoggin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Report | Print
Dec 13, 2021 -

Autonation Subaru Carlsbad responded

Thank you! We're so happy Julian gave you five-star care during your visit to the Bob Baker Subaru service center! We look forward to seeing you at your next appointment!

December 10, 2021

We have always received great service. Service reps and support staff are friendly and we have been pleased with the service to our vehicle. More

by elitharp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim M
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Dec 13, 2021 -

Autonation Subaru Carlsbad responded

Thank you for your kind comments about our team! We appreciate your business and look forward to your next visit with us here at Bob Baker Subaru!

December 10, 2021

Fantastic Service shop All personnel are top rated Fantastic Service shop All personnel are top rated technicians and extremely helpful employees. They place the customer first and will do everything More

by Prof Sine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Lenfesty
Report | Print
Dec 13, 2021 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share these kind comments about our team! We're honored to have you as a Bob Baker Subaru customer and look forward to seeing you at your next visit!

December 06, 2021

I was a drive in and they took care of me even though they were extremely busy. More

by dlomeli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez 5??, Freddi Derilus
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Dec 08, 2021 -

Autonation Subaru Carlsbad responded

Thank you for trusting our team at Bob Baker Subaru! Glad we were able to fit you into our schedule!

December 03, 2021

Greeted promptly. Treated with respect. Told me the duration of the wait and very accurate. Washed my car and did not lose the magnetic sticker More

by kwhitebuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Elliott
Report | Print
Dec 03, 2021 -

Autonation Subaru Carlsbad responded

Thank you for trusting Bob Baker Subaru with your service needs! We hope to see you again next time!

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