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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,792 Reviews

2,792 Reviews of Autonation Subaru - Service Center

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March 28, 2022

I was satisfied with my service. They were able to meet my time deadline. Tanner also helped me with an issue I had with my auto feature of my driver side window. More

by G.SOBLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
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Mar 29, 2022 -

Autonation Subaru Carlsbad responded

We love hearing from our satisfied customers! We hope Tanner and our team have the opportunity of working with you again!

March 28, 2022

I was very disappointed in service and customer updates. Car was left empty of gas and dirty inside. More

by RSQU2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lester Cochran
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Mar 28, 2022 -

Autonation Subaru Carlsbad responded

Sorry about that did you want to bring it back for us to clean the vehicle ? Norman

Mar 28, 2022 -

RSQU2 responded

No I already filled jt up with gas to the tune of $98 and cleaned it myself. I brought it in with a full tank of gas and you guys had it for nearly 2 months. I understand the process and the issues with my vehicle. My car is a 2005 Subaru Legacy Wagon with only 66 thousand miles kn it. I was very disapointed is the care of my vehicle and the updates. I am glad I had another vehicle to use. I am not sure you will keep me as a loyal customer. I not only had a bill for $1862 I had to fill the car up with gas for additional $98 and then clean it up completely.

March 27, 2022

I waited 4hrs for just a regular service it's really ridiculous and I have been customer since 2016 More

by LELANIVERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lester Cochran
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Mar 28, 2022 -

Autonation Subaru Carlsbad responded

Sorry for the wait, we are going through some construction pains. The service does not take that long, so we are sorry for that. Norman

March 24, 2022

Tried to reach service dept by phone for 2 days. No response to voice mail messages, so appt made in person in the office. On arrival, service rep couldn't find appt. Not his fault, and he did get t More

by ERICMILLER271
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Filip Wisniewski
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Mar 24, 2022 -

Autonation Subaru Carlsbad responded

Sorry about that we are going through construction right now and had some phone issues, what is your phone number we will call you back. Norman

March 24, 2022

Very courteous and helpful people. They were concerned with my satisfaction and doing the job well I could not give them a higher rating More

by E_FORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack, Filip Wisniewski
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Mar 25, 2022 -

Autonation Subaru Carlsbad responded

We strive to provide the best care to our customers and it makes our day to hear we succeeded this time for you! Thank you for coming to Bob Baker Subaru! We'll see you at your next five-star appointment!

March 21, 2022

Service department gave clear explanation of vehicle issue and solution. Service advisor was ready accessible for updates. More

by PHILPITOSANCHEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
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Mar 21, 2022 -

Autonation Subaru Carlsbad responded

Thank you for visiting Bob Baker Subaru! We appreciate your feedback and hope we can be of service to you again in the future!

March 21, 2022

Service great waiting area not very good. The outside seating full with no inside area available. More

by FRED61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
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Mar 22, 2022 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your honest feedback! We hope to provide you with a 5-star visit next time! -Bob Baker Subaru

March 21, 2022

Great friendly and fast! ! On time and cleaned my car. Thanks fir service. Appreciate time being fast ! More

by KATSHAFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
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Mar 22, 2022 -

Autonation Subaru Carlsbad responded

It's our privilege to serve you! Thanks for visiting Bob Baker Subaru. We hope to see you again next time!

March 20, 2022

Convenient, professional, friendly. Service was efficient and they washed the car. Pleasure to work with. More

by JMVAHLSING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Report | Print
Mar 22, 2022 -

Autonation Subaru Carlsbad responded

We are so proud to hear that you had such a great time working with our team at Bob Baker Subaru! Thank you so much for your kind words. Bob Baker Subaru appreciates you.

March 18, 2022

I have worked with Lester Cochran, He has given me great service, what the service I had done on march 17, I was very happy with my price that he gave me which was less then the quote he gave me a week ago. More

by TWORR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Report | Print
Mar 21, 2022 -

Autonation Subaru Carlsbad responded

Thank you for your review, Mary Lou! We're so happy that Lester provided you with excellent service during your recent experience! We look forward to seeing you next time!

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