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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,792 Reviews

2,792 Reviews of Autonation Subaru - Service Center

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April 08, 2022

Excellent service & response to issues . Julian is my service rep & I couldn’t find someone so knowledgeable. More

by Carole Imprezza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Apr 11, 2022 -

Autonation Subaru Carlsbad responded

Thank you for trusting Julian & the Bob Baker Subaru team with your service needs! We appreciate your support and look forward to seeing you next time!

April 06, 2022

From the time of making the appointment to when I received my car I was treated as a first class customer More

by les_msg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Apr 06, 2022 -

Autonation Subaru Carlsbad responded

We're so glad we had the opportunity to serve you! Thanks for the wonderful feedback and please don't hesitate to reach out if we can be of assistance again in the future! - The Bob Baker Subaru Team

April 06, 2022

Great service and they handled the issue with my car in a timely and professional manner! More

by MARK@PSAINSURANCE.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Apr 06, 2022 -

Autonation Subaru Carlsbad responded

Mark, we are so pleased to hear that our team at Bob Baker Subaru could take awesome care of you! Thank you so much!

April 06, 2022

Went in for my 18,000 mile check up and a tick that I heard all the time. They warned me it would take quite a while to find the tick. And after about three hours they did! I am very satisfied with the s More

by jankat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Apr 07, 2022 -

Autonation Subaru Carlsbad responded

We're so happy our team could find the root of that issue for you! Thank you for leaving us your wonderful five-star review! - Bob Baker Subaru

April 04, 2022

This is my second time having an appointment for oil change & the service has been amazing. More

by moalemi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Apr 04, 2022 -

Autonation Subaru Carlsbad responded

Thank you for coming back to our team at Bob Baker Subaru! We look forward to seeing you next time!

April 03, 2022

I drive from la Mesa for service It has been great Will be back again More

by ERICJOHNSON99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Apr 05, 2022 -

Autonation Subaru Carlsbad responded

We're happy to hear it, Eric! The Bob Baker Subaru team is grateful to have you as a loyal customer! Thank you for coming to see us!

April 03, 2022

Under construction set outside in the cold for a couple of ours didn't get to my appointment for over an hour. Would have been better if they had made us aware they were under construction so we could prep More

by LMARCHER2
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Julian Perez, Ronald Fodrey
Apr 04, 2022 -

Autonation Subaru Carlsbad responded

Sorry for all the construction and they delays it has caused. We are doing our best during the construction so we are sorry to hear we have under performed. We can assure you once this is finished we will be back to normal again sorry for the delays. Norm

April 01, 2022

Fast service and courteous staff that kept me well informed while they were working on the vehicle. In and out in 30 minutes. More

by STEPHENC5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Apr 04, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the great review! We appreciate your business and hope to see you again next time here at Bob Baker Subaru!

March 31, 2022

Eric,the service rep,was very accommodating and explained things well. They determined that our forester did not burn excessive oil. More

by Cgurken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Apr 01, 2022 -

Autonation Subaru Carlsbad responded

Thank you for sharing your experience! We're so glad Eric had the opportunity to assist you and we hope to see you again next time here at Bob Baker Subaru!

March 29, 2022

I plan to find another mechanic. I paid almost $1000 for repairs and an inspection. The inspection found two light a were out but didn’t bother to fix the lights. Overall communic More

by ETJOHNSON80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Prefer to not comment, Norman Amabile, Julian Perez, Tanner Knapp, Josh Fife, Filip Wisniewski, Lester Cochran, Erik Lopez
Mar 29, 2022 -

Autonation Subaru Carlsbad responded

If you would like to come in we will replace them for you. Norman, sorry for the issue.

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