Autonation Subaru - Service Center

Eric was awesome! met me as soon as i drove in, got the rental car and explained everything! Best service ever! met me as soon as i drove in, got the rental car and explained everything! Best service ever! More

I was very appreciative of a ride to and from the Outlet Mall, while my car was being worked on. Thank you. The dealership is under construction and not terribly user friendly at the moment, but the st Mall, while my car was being worked on. Thank you. The dealership is under construction and not terribly user friendly at the moment, but the staff seemed to be upping their game to help us customers the best they could. More

I found Norman Amiable to be arrogant and disrespectful. I will avoid him whenever I am there. He was not helpful over all and made me feel as though I didn't have the right to ask for anything. Julien I will avoid him whenever I am there. He was not helpful over all and made me feel as though I didn't have the right to ask for anything. Julien is amazing! More

They can get pretty busy, but if it's urgent you can get in. No problems with past service. in. No problems with past service. More

I feel like I just got mugged on a street corner for $570.... I just bought a 2020 Ascent from this dealership for my wife about 6 months ago... its a fine machine, running as well as expected, but $570.... I just bought a 2020 Ascent from this dealership for my wife about 6 months ago... its a fine machine, running as well as expected, but besides a couple computer glitches and minor but annoying malfunctions, we've been happy with the purchase. (We also pay extra for a warranty that helped fix a glitch from an unstoppable back hatch alarm).. but also, we recently had a glitch that caused the car to cut the engine while using auto cruise control. (Thankfully my wife was not travelling on a faster/busier roadway). Anyway,... a few weeks ago we started receiving mails and text messages regarding an appointment for a service check up knowingly set up. I figured this must be a courtesy check-in on the new computerized machine we just bought. My wife dropped it off at the requested day and time... never signed a thing, never discussed cost of said 'check up', and was freed to wait around for a couple hours. Well, when she received the call that it was ready to go and that 'everything looked good', she returned and received a $570 bill and a short stack of yellow papers that was a list of things we payed for that they 'checked' without signature of approval, estimated cost, or options for 'treatments/diagnostics'. Im not at all pleased with the lack of transparency of their services about the subtle pick-pocketing I feel I just endured. To top it off our car was returned with the hidden trailer hitch, popping partially through the rear fender. I'm quite dissatisfied and now questioning the extended warranty, especially if it requires the dealerships service center. More

Bob Baker Subaru delivers! Pricey but it’s worth the peace of mind and safety I get on the road. Julian from service department excels in customer service. Pricey but it’s worth the peace of mind and safety I get on the road. Julian from service department excels in customer service. More

I brought the car in for services before a road trip, which I told the service person. When I got home I saw on the checklist that the air filter needed to be replaced. Why didn’t they do that while the which I told the service person. When I got home I saw on the checklist that the air filter needed to be replaced. Why didn’t they do that while the car was there? Now I have to make another trip to the dealer!! Also the tv in the waiting room was so loud I didn’t hear the phone call telling me my car was finished. Why didn’t the service person walk into the waiting room to tell me? Not happy with the lazy customer service. 👎🏻 More

I felt not listened to at all. The service agent helping me told me the team was absolutely sure I had a broken head gasket. I had told my agent multiple times that the oil in my c The service agent helping me told me the team was absolutely sure I had a broken head gasket. I had told my agent multiple times that the oil in my coolant could have been a substance I put into it. He still told me on the phone the team was sure. He then quotes the job for an outrageous cost and proceeded to talk about TRADING MY CAR IN! If my car had a broken head gasket it would have been driving WAYYY worse. Finally I brought the substance i out into my car into the service center and he finally said, "oh i guess you don't have a broken head gasket." I felt completely like i had been ignored from the get go. More

Julian was very clear and communicated the issues with my car, allowing me to make the right decision for me. car, allowing me to make the right decision for me. More

Extremely thorough work from the team. Thank you Lester and the mechanics that solved the challenging issue with our cross trek Thank you Lester and the mechanics that solved the challenging issue with our cross trek More