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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,792 Reviews

2,792 Reviews of Autonation Subaru - Service Center

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May 04, 2022

Even though they are getting remodeled, the service was still great and there seemed to be no issues from the construction. More

by C_BLAKELY22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
May 05, 2022 -

Autonation Subaru Carlsbad responded

Thank you for sharing this feedback! We appreciate your business and look forward to seeing you next time!

May 03, 2022

The service was great. I had the the one year checkup and it done in about one hour which was less time than the estmated. More

by CURTIS.SONODA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
May 03, 2022 -

Autonation Subaru Carlsbad responded

Hi Curtis, thank you for your 5-stars! We're so happy that we provided you with the best service! See you next time at Bob Baker Subaru!

May 02, 2022

Lester provided great customer service! Completed all service in a timely manner as I was under time constraints. More

by MADDY1MOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
May 04, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful feedback! We're happy to hear Lester provided you with excellent service and we hope our team can be of service to you again in the future. Take care! - Bob Baker Subaru

May 02, 2022

I recently moved to the area, I always take my car to the dealer for service. I found Bob Barker Subaru nearby. Made the appointment which was easy. Took the car for service and Erick told me exactly what ne More

by Ss90nine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
May 04, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the kind review and welcome to the Carlsbad area! We appreciate you coming to visit us here at Bob Baker Subaru and hope we have the opportunity to serve you again in the future!

April 30, 2022

They were efficient and courteous. They solved the problem quickly and on the same day. More

by JTMAMARINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Fife
May 02, 2022 -

Autonation Subaru Carlsbad responded

We're so happy to hear it! Thank you for coming to Bob Baker Subaru!

April 29, 2022

Very professional and reliable. Took care of a few nits with our outback. Would recommend them anytime. More

by surette.m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Apr 29, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the great review! We appreciate you trusting the Bob Baker Subaru team with your Outback and hope we have the opportunity to serve you again in the future!

April 29, 2022

Did a great job in a short amount of time. Very friendly, even washed my car. Thanks More

by SMITHRSMITH1625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
May 02, 2022 -

Autonation Subaru Carlsbad responded

It was our privilege to serve you! Thanks for visiting Bob Baker Subaru - we hope you'll be visiting us again in the future!

April 22, 2022

My car was towed there 4/2. 4/4 I was told might be ready by 4/7 or 4/8. After many delays, phone calls, and days, I was told my car would be ready 4/15 (Friday). I let them kno More

by biffmtz
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Filip Wisniewski
Apr 26, 2022 -

Autonation Subaru Carlsbad responded

We understand your frustration and appreciate you bringing this information to our attention. It is never our intention to upset you and we hope we can have a chance to regain your confidence in us. Please don't hesitate to reach out if you're interested in discussing your experience further. Thank you, Norman Amabile - Service Manager - (760) 804-5037

April 22, 2022

waited a long time for the necessary spare part. not filled to the level of coolant. More

by vbrugerVlad
Price
Recommend Dealer
No
Employees Worked With
Julian Perez, Filip Wisniewski
Apr 23, 2022 -

Autonation Subaru Carlsbad responded

Sorry about that, please come in and let us take care of that for you. Norman

May 02, 2022 -

Autonation Subaru Carlsbad responded

What is your name and phone number so we can look into this and call you back ? Norman

April 22, 2022

Service was fine. The free servicing after purchasing a new vehicle should extend to at least the first major service. It is pretty weak that you get four oil change More

by jeffchristiansen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Apr 25, 2022 -

Autonation Subaru Carlsbad responded

Hi Jeff, I'm sorry to read your feedback regarding your vehicle service and would like the opportunity to discuss this situation with you further. Feel free to reach out at your earliest convenience. Thanks, Norman Amabile - Service Manager - (760) 804-5037

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