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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,792 Reviews

2,792 Reviews of Autonation Subaru - Service Center

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May 27, 2022

Bob baker subaru in Carlsbad is always so helpful, informative and kind. Highly recommend their service :) More

by YZEIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez, Tanner Knapp
May 31, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the kind review! We're honored to have you as a Bob Baker Subaru customer and look forward to your next visit!

May 27, 2022

I set a service appointment and waited an hour and 45 minutes before the even got to my car. I was told it would take an hour and a half to do the service. I had to cancel the service. I would like the s More

by Brad
Recommend Dealer
No
Employees Worked With
Erik Lopez
May 31, 2022 -

Autonation Subaru Carlsbad responded

Sorry about the delay, I can not tell you how sorry I am. Let me know of your next appointment and I will make sure you get finished in a timely manner. Norman 760-804-5037

May 31, 2022 -

Brad responded

Dear Norman: I just set an appointment for Tuesday June 7 at 8:30. Thank you for your response. Brad Patton

May 26, 2022

I waited all day for a car promised at 3 pm. The repair I brought it in for (key not releasing from ignition when in Park) was not completed. The key would not release when I drove in for serv More

by Rosie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erik Lopez
May 26, 2022 -

Autonation Subaru Carlsbad responded

Thank you for reaching out, Rosie. We're sorry to hear that your experiences with us have been less than satisfactory and would like the opportunity to discuss this most recent situation with you in greater detail. If you could please contact me directly, it would be greatly appreciated. Thanks, Don Elliott - Customer Service Relations Manager - (760) 804-5038

May 24, 2022

Great, good job! Took a little longer than expected for my appointment. But all is good. Curious why they say rear brakes are almost needed when front brakes wesr fas More

by BKINGDENTAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp, Lester Cochran
May 25, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the review and feedback! We appreciate your patience and hope we have the opportunity to serve you again in the future. Take care!

May 24, 2022

Courteous and fast service. Service advisor very nice and accommodating. Great service and experience. Rate it 10+. More

by susimqz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
May 25, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the fantastic feedback! It was a pleasure having you visit us here at Bob Baker Subaru and we hope to see you again in the future. Take care!

May 23, 2022

Quick, even without an appointment. Diss appointed that the dealer shuttle has been discontinued, but I understand. Also disappointed that smog checks are no longer available. More

by ITO_RICHARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
May 23, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the review and feedback. We appreciate you being a Bob Baker Subaru customer and look forward to seeing you next time!

May 19, 2022

Everyone is always friendly and knowledgeable. It’s easy to get an appointment and services are done quickly. More

by KIM.MAHAFFEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
May 19, 2022 -

Autonation Subaru Carlsbad responded

Thank you for trusting Bob Baker Subaru with your service needs, Kim! We appreciate your continued support and look forward to your next visit!

May 19, 2022

I was greeted quickly and politely. Julian made sure I would be comfortable while I waited-very kind. More

by Sgilroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
May 19, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the kind review! It was a pleasure having you visit us here at Bob Baker Subaru and we hope to see you again next time!

May 19, 2022

They were professional & on time. I was happy with my device.I will go back. More

by GUITYSALEHIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
May 20, 2022 -

Autonation Subaru Carlsbad responded

Thank you for visiting Bob Baker Subaru! We appreciate your excellent feedback and look forward to seeing you next time!

May 18, 2022

Philip was very helpful got back to me in a timely matter on repairs that needed attention service was done quickly More

by PENNDUNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
May 19, 2022 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your 5-stars! We are happy that Philip took such excellent care of you! -Bob Baker Subaru

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