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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,791 Reviews

2,791 Reviews of Autonation Subaru - Service Center

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June 08, 2022

They were organized, efficient, and the car was also beautifully washed following my service appt. More

by CNWILLIAM
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
Jun 08, 2022 -

Autonation Subaru Carlsbad responded

We appreciate you taking the time to leave us a positive rating! - Bob Baker Subaru

June 08, 2022

Service was great. Reached out right away to let us know the new arts where in and we were able to pick up right away. More

by BRAD N
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Jun 09, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the kind words and five-star rating, Brad! We look forward to assisting you again at Bob Baker Subaru!

June 07, 2022

Did not know tires problem was not part of bumper to bumper warranty. But service manager made sure I only paid for tge parts. I set up the appointment but after I was checked in it took two hours for t More

by jaymjjel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
Jun 07, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the positive review, Jay! While we're sorry to hear that your appointment took longer than you expected, we're glad we could help you during your time with us and we hope that your next appointment with us will be a full five-star experience! Thank you for trusting us here at Bob Baker Subaru and we hope to see you again!

June 07, 2022

Wonderful. Thank you for taking such great care of my Subaru! I'm always very happy with your service. More

by AHOYLE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Julian Perez, Tanner Knapp, Josh Fife, Filip Wisniewski, Lester Cochran, Erik Lopez
Jun 08, 2022 -

Autonation Subaru Carlsbad responded

It's our privilege to serve you! Thanks for trusting the Bob Baker Subaru team with the care of your vehicle. We appreciate your continued support and look forward to seeing you next time!

June 05, 2022

Great staff. Very friendly and helpful. Everything was prompt. I would definitely continue to come here to get my car serviced. More

by VALERIERAMIREZ87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Jun 06, 2022 -

Autonation Subaru Carlsbad responded

Thank you for providing us with this five-star review, Valerie! We appreciate the kind words and hope to see you here at Bob Baker Subaru for all of your future automotive needs.

June 04, 2022

Excellent service. Only hiccup - I explained that my vehicle is a company fleet vehicle via Enterprise Fleet Services and I think it is about time for the Oil Change s More

by Mitchell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Jun 08, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the review and feedback, Mitchell. We do apologize for the surprise and are always available if you'd like to discuss the situation in greater detail. Thanks again, Norman Amabile - Service Manager - (760) 804-5037

June 04, 2022

Immédiate service, all plans explained with probable cost, called after service completed, service completed explained More

by RNMHARVEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Fife
Jun 06, 2022 -

Autonation Subaru Carlsbad responded

We are glad our service team could provide transparent care to you during your visit! We appreciate you coming to Bob Baker Subaru and look forward to seeing you again! Thank you!

June 03, 2022

Great customer service. He got my car right in and was finished on time. Service dept. went out of their way to answer my questions and installed the door edge guards that I More

by happy desertrat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Fife
Jun 06, 2022 -

Autonation Subaru Carlsbad responded

Thank you for sharing your experience! We appreciate you coming to visit us here at Bob Baker Subaru and are thrilled to hear that you're happy with the service provided by our team. Take care and please don't hesitate to reach out if there's anything else we can do for you!

June 03, 2022

Excellent service and very professional staff . Clean facility. No appointment but took care of car issues. More

by TONY2663
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Jun 06, 2022 -

Autonation Subaru Carlsbad responded

Thank you for visiting Bob Baker Subaru! We appreciate the positive feedback about your visit and hope to see you again next time!

May 31, 2022

I had to call 3 times Before anyone would call Me Back after a month waiting for my part…..found out it had been in for awhile but no phone call More

by LINDAEAMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
May 31, 2022 -

Autonation Subaru Carlsbad responded

Hi Linda, thank you for taking the time to share your experience. I'm sorry our team lacked communication regarding the arrival of your part. If there's anything our team can do to improve your visit, feel free to reach out to our team. Thanks, Norman Amabile - Service Manager - (760) 804-5037

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