Autonation Subaru - Service Center
Carlsbad, CA
2,791 Reviews of Autonation Subaru - Service Center
The service area was under construction and the drop off process was confusing. The service took a little longer than expected and my car was not washed. process was confusing. The service took a little longer than expected and my car was not washed. More
Brought my car in last minute with no appointment due to the clutch going out, they had it completely ready in less than 20 hours. Tanner and Julien were extremely helpful!! the clutch going out, they had it completely ready in less than 20 hours. Tanner and Julien were extremely helpful!! More
I always appreciate the customer service here! The guys are always willing to stop what they’re doing and help. Just today, I came in late to pick up my car, so I asked one of the service guys if The guys are always willing to stop what they’re doing and help. Just today, I came in late to pick up my car, so I asked one of the service guys if he could figure out where my key was. He immediately stopped what he was doing, which I did not expect, and found my key and brought it to me. The Service people are also good at communicating, they explain what they’re doing and repair my car at a reasonable price. I can tell customer service is a priority, and I’ve never been someone who brings my car to the dealer for repairs. More
I was informed that the service area was under construction but the service was still excellent. A customer service rep saw me pull up and left his office to let me know where to wait. What I want construction but the service was still excellent. A customer service rep saw me pull up and left his office to let me know where to wait. What I wanted done was completed to my satisfaction. They solved a small issue I was concerned about with a simple tire inflation check and correction and washed my car. Services were all explained costs were discussed and I will take my road-trip knowing my car has been serviced by Subaru professionals at Bob Baker. More
The customer service staff are excellent communicators. The actual cost matched the quote. They had a loaner car waiting for me since it was a big project. All very efficient and easy to deal with. I would The actual cost matched the quote. They had a loaner car waiting for me since it was a big project. All very efficient and easy to deal with. I would highly recommend them! More