Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Autonation Subaru - Service Center

Carlsbad, CA

4.3
2,790 Reviews

2,790 Reviews of Autonation Subaru - Service Center

Sort by
May 29, 2023

Service department did a great job installing the Subaru accessories purchased with the car. Thanks! More

by ATLEYDG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Report | Print
May 30, 2023 -

Autonation Subaru Carlsbad responded

Thank you for sharing your review! -Bob Baker Subaru

May 27, 2023

Service personnel (like Filip) appear knowledgeable and are helpful. Repair works sometimes appears spotty. Still waiting to determine if repairs are complete. More

by CHRIS.HEALEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
Report | Print
May 30, 2023 -

Autonation Subaru Carlsbad responded

Chris, thank you for sharing your experience with us. We're glad to hear that our service personnel, like Filip, were knowledgeable and helpful to you. However, we're sorry to hear that the repair works appear spotty and that you're still waiting to determine if the repairs are complete. If there's anything else we can do to help or if you have any further questions about your repairs, please don't hesitate to contact us directly. Thank you. Tim Anderson - Parts & Service Director - 7608045037

May 27, 2023

Lester was extremely helpful. He was very upfront with the cost/time frame of our vehicle. I would trust taking my car back to Carlsbad Subaru anytime. More

by Jonathan Sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester Cochran, Tim Anderson
Report | Print
May 30, 2023 -

Autonation Subaru Carlsbad responded

Jonathan, We appreciate you leaving Lester and Bob Baker Subaru five stars! We hope that you return for your next service appointment! Thank you!

May 25, 2023

Need rewards or points system. Could use more amenities room and amenities for waiters. Very clean! More

by MCUSHION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Loss
Report | Print
May 26, 2023 -

Autonation Subaru Carlsbad responded

Thank you for sharing your honest feedback! -Bob Baker Subaru

May 25, 2023

Friendly and efficient device. I really appreciated the loan car while mine was in shop. More

by JKIRWAN0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
Report | Print
May 26, 2023 -

Autonation Subaru Carlsbad responded

Thank you for sharing your review! We look forward to seeing you next time at Bob Baker Subaru!

May 24, 2023

Lester was able to work with me and get a car I recently purchased elsewhere; fixed up. Parts department was very friendly as well! More

by Johnny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Report | Print
May 25, 2023 -

Autonation Subaru Carlsbad responded

Hi Johnny, We're glad that Lester was so helpful and made the experience worthwhile! We hope your vehicle is running well and look forward to your next appointment! Thank you! - Bob Baker Subaru

May 20, 2023

It was my first time going to this dealership, everyone was so sweet and helpful. I felt very comfortable and will definitely keep going for any future car needs! More

by TALLI.ORTIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Sanchez
Report | Print
May 23, 2023 -

Autonation Subaru Carlsbad responded

Thank you for sharing your review! We're so happy that our team earned your 5 stars! We look forward to seeing you next time at Bob Baker Subaru!

May 19, 2023

Friendly and convenient. Offered to wash my car after the service. Very busy dealership and it took an hour and a half to change the oil and rotate the tires. More

by COSTAHARAMIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex in service was pleasant and efficient.
Report | Print
May 22, 2023 -

Autonation Subaru Carlsbad responded

Thank you Costaharamis for the 4 stars. We appreciate you choosing us and look forward to seeing you in the future,

May 19, 2023

I like the divided desktop workstations (across from the coffee machine) while waiting. The restroom facility is very clean. Staff are friendly and approachable. More

by KMoore7641@gmail.com
Recommend Dealer
Yes
Employees Worked With
Lester Cochran, Lester Cochran
Report | Print
May 22, 2023 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to share your review! We appreciate your kind feedback! -Bob Baker Subaru

May 18, 2023

Prompt, alert, very helpful service. Team is eager to initiate arrival details and get my Forester in the queue. Waiting area is calm, nicely furnished for busy guests. More

by JOHNC12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parker Rutherfurd
Report | Print
May 19, 2023 -

Autonation Subaru Carlsbad responded

John, we appreciate your kind feedback about our prompt and helpful service team. Thank you for trusting Bob Baker Subaru with your Forester and please don't hesitate to reach out the next time we can be of assistance!

1
...
3
4
5
...
279