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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,791 Reviews

2,791 Reviews of Autonation Subaru - Service Center

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July 28, 2022

Helped right away. Quick and efficient service and everything was explained well. Never have issues here. More

by SHANELUTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Fife
Jul 29, 2022 -

Autonation Subaru Carlsbad responded

We are so grateful for the five-star rating, Shane! The Bob Baker Subaru team looks forward to many more experiences like this in the future! Thank you!

July 28, 2022

Excellent customer service and accommodations. Great communication from service advisor and updates through texts and in person. More

by SOUTHERNCROSSAUSSIES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Jul 29, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the excellent feedback! We appreciate you trusting Bob Baker Subaru with your business and hope to see you again next time!

July 27, 2022

The service department is very responsive and communicates well. Only down side is all these requests for surveys. More

by psalameh
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julian Perez, Erik Lopez
Jul 29, 2022 -

Autonation Subaru Carlsbad responded

We appreciate your feedback and use this information to improve. We hope to see you again in the future and thank you for being a Bob Baker Subaru customer!

July 27, 2022

Easy check in and pick up. Josh was very helpful and arranged a ride for me. More

by stephenmulcare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Fife
Jul 28, 2022 -

Autonation Subaru Carlsbad responded

Thank you for leaving Josh this awesome review, Stephen! We're happy that you had a five-star visit to Bob Baker Subaru!

July 27, 2022

Communication could have been better. I was told that my car would be ready by a certain time and it was not and delayed my being able to pick it up due to a trip. I had to call sever More

by davidgreiley@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Fife
Jul 28, 2022 -

Autonation Subaru Carlsbad responded

David, We regret that your visit wasn't up to our usual standards and we appreciate you bringing this to our attention. We encourage you to reach out so we can discuss this with you in more detail and find a resolution. Thank you, Norman Amabile - Service Manager - (760) 804-5037

July 24, 2022

Great experience every time I go there for all my Suburu needs. Very friendly, fair prices and good service. Lester and the supporting staff were awesome. More

by terrific2day
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Jul 26, 2022 -

Autonation Subaru Carlsbad responded

Thank you for your continued support of the Bob Baker Subaru team! We appreciate your business and look forward to your next visit!

July 23, 2022

Very polite and convenient. Adding more words to meet the minimum. Wow, need to add more. More

by Nicolettego
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember who helped..., Tanner Knapp, Josh Fife
Jul 26, 2022 -

Autonation Subaru Carlsbad responded

Thank you for taking the time to leave us a review! Your business is greatly appreciated by our entire team here at Bob Baker Subaru and we hope to see you again next time!

July 23, 2022

Brought my new Subaru Forester 2 times because of recurring alignment problems which is connected to popping “”OFF”warning sign on and off on odometer screen. Which is causing alarming safety prob More

by ISKO2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tanner Knapp, Josh Fife
Jul 26, 2022 -

Autonation Subaru Carlsbad responded

Please call me so I can help. Norman 760-804-5037

Jul 28, 2022 -

Autonation Subaru Carlsbad responded

See you Saturday. Norman

July 23, 2022

Mr Yuri was very friendly and quite communicable so I was convinced to upgrade the car More

by NOBU880
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuri Ganzha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner Knapp
Jul 26, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the positive feedback! Yuri & the team appreciate your business and look forward to seeing you again next time here at Bob Baker Subaru!

July 20, 2022

Great service but very expensive. Dropping off my car the night before was the way to go! More

by lporet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Fife
Jul 21, 2022 -

Autonation Subaru Carlsbad responded

We're happy your experience was up to our high standards! Thank you for trusting us with your vehicle and your time! We'll see you next time! - Bob Baker Subaru

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