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Autonation Subaru - Service Center

Carlsbad, CA

4.3
2,789 Reviews

2,789 Reviews of Autonation Subaru - Service Center

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August 09, 2022

Great service because of Tanner Knapp. He really helped me with everything and got me in an out quick. More

by cwthompson54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Aug 10, 2022 -

Autonation Subaru Carlsbad responded

Thanks for the five stars! We're glad to hear that Tanner could assist you during your visit with us. We hope to see you back! -Bob Baker Subaru

August 07, 2022

Easy in and out for a quick service. No appointment needed. Upfront pricing with no hard upsell of unnecessary services. More

by SIZEMIC1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember who my service advisor was.
Aug 09, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful feedback! We appreciate you trusting the Bob Baker Subaru team with your business and hope we have the privilege of working with you again in the future. Take care!

August 02, 2022

Excellent service and on time service drop off and pick up waited for car keep it up More

by Eskie803
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Aug 03, 2022 -

Autonation Subaru Carlsbad responded

Thank you for sharing! We hope to provide this level of service to all of our customers! -Bob Baker Subaru

July 31, 2022

I specifically asked the Service advisor to check my brakes as they were squealing really bad. They did the oil change and said they checked the brakes and that they were not ready to change yet. They s More

by Julieaherrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julian Perez
Aug 01, 2022 -

Autonation Subaru Carlsbad responded

Hi Julie, thank you for taking the time to share your review. We're sorry to learn that we did not earn your 5-stars during your recent visit, and would like the opportunity to discuss this with you further. Thanks, Norman Amabile - Service Manager - (760) 804-5037

July 31, 2022

Everything was just great from the beginning good service good attention nice people, I will be happy to comeback. More

by COMALAPA1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Aug 02, 2022 -

Autonation Subaru Carlsbad responded

Thank you for rating Bob Baker Subaru five stars! We look forward to seeing you again!

July 30, 2022

Did not properly repair my car. I had to return for another service appointment. This has consumed a lot of time. The wrong part was installed on my car. More

by Juellet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Fife
July 28, 2022

1st time with Bob Baker Subaru, service area was quick and efficient. Service Professional and polite, will spread the word. More

by RALA33
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
Jul 29, 2022 -

Autonation Subaru Carlsbad responded

Thank you for visiting Bob Baker Subaru! We appreciate your positive feedback and hope we have the opportunity to serve you again in the future!

July 28, 2022

Poor installation, now we have to come back to have it fixed. The writer was not friendly and wanted me to sign prior to seeing the vehicle. Norm, the Porter was very kind and agreed to make the correct More

by LINCOLNSAMMONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Amabile, Lester Cochran
Jul 29, 2022 -

Autonation Subaru Carlsbad responded

Thank you for reaching out. We apologize for any frustration or inconvenience caused by this experience and would like the opportunity to discuss the situation with you in greater detail. If you have a moment, would you please contact me directly? Thanks again, Norman Amabile - Service Manager - (760) 804-5037

July 28, 2022

Helped right away. Quick and efficient service and everything was explained well. Never have issues here. More

by SHANELUTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Fife
Jul 29, 2022 -

Autonation Subaru Carlsbad responded

We are so grateful for the five-star rating, Shane! The Bob Baker Subaru team looks forward to many more experiences like this in the future! Thank you!

July 28, 2022

Excellent customer service and accommodations. Great communication from service advisor and updates through texts and in person. More

by SOUTHERNCROSSAUSSIES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Jul 29, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the excellent feedback! We appreciate you trusting Bob Baker Subaru with your business and hope to see you again next time!

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