Autonation Subaru - Service Center

I specifically asked the Service advisor to check my brakes as they were squealing really bad. They did the oil change and said they checked the brakes and that they were not ready to change yet. They s brakes as they were squealing really bad. They did the oil change and said they checked the brakes and that they were not ready to change yet. They said they needed to be cleaned from brake dust. I asked him why he didn’t do it and they said they charged for that. I asked why he didn’t give me an estimate and he didn’t answer.The brakes continued to squeal so I had somebody else to clean them and they said that the brakes were shot. I have pictures to show. They ended up putting on new brake pads and rotors. More

Everything was just great from the beginning good service good attention nice people, I will be happy to comeback. service good attention nice people, I will be happy to comeback. More

1st time with Bob Baker Subaru, service area was quick and efficient. Service Professional and polite, will spread the word. and efficient. Service Professional and polite, will spread the word. More

Poor installation, now we have to come back to have it fixed. The writer was not friendly and wanted me to sign prior to seeing the vehicle. Norm, the Porter was very kind and agreed to make the correct fixed. The writer was not friendly and wanted me to sign prior to seeing the vehicle. Norm, the Porter was very kind and agreed to make the corrections but he would not put it writting so I left basing my return and the repairs being fixed on a conversation. Not very professional in my opinion. More

Helped right away. Quick and efficient service and everything was explained well. Never have issues here. Quick and efficient service and everything was explained well. Never have issues here. More

Excellent customer service and accommodations. Great communication from service advisor and updates through texts and in person. Great communication from service advisor and updates through texts and in person. More

The service department is very responsive and communicates well. Only down side is all these requests for surveys. communicates well. Only down side is all these requests for surveys. More

Easy check in and pick up. Josh was very helpful and arranged a ride for me. Josh was very helpful and arranged a ride for me. More

Communication could have been better. I was told that my car would be ready by a certain time and it was not and delayed my being able to pick it up due to a trip. I had to call sever I was told that my car would be ready by a certain time and it was not and delayed my being able to pick it up due to a trip. I had to call several times just to find out what was happening to my car before finding out about the delay. More