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Autonation Subaru - Service Center

Carlsbad, CA

4.3
2,789 Reviews

2,789 Reviews of Autonation Subaru - Service Center

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August 19, 2022

I explicitly asked your team to check my tire pressure due to an ongoing issue with a flat. Your service member noted this on my account and maintenance team claimed they checked, noting that all tires ha More

by KM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John loss - he was friendly and helpful
Aug 22, 2022 -

Autonation Subaru Carlsbad responded

Hello, sorry for the tire issue, sometimes the car needs to be driven for 5 miles after adding air. If this is not the case and you are still having issues please call me at 760-804-5037 thanks. Norm

August 18, 2022

My sister had trouble with her car. I told her to take it to a dealer. She sure took it to the wrong one. They told her that she had a blown head gasket and problems with the transmi More

by patzorne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lester Cochran
August 18, 2022

My service advisor was the best. My father past away on the day i left my car. My advisor told me not to worry and my car could stay at the dealership until i was ok to pick it up. W More

by RUTHC4933
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember
Aug 19, 2022 -

Autonation Subaru Carlsbad responded

We are sorry to hear about your father's passing and appreciate you leaving us this feedback. We strive to do right by you and would never want to cause you any undue stress. We are sending our best wishes to you and your family, and look forward to providing five-star care again in the future! Take care, Ruth! - Bob Baker Subaru

August 17, 2022

I was very pleased with the customer service and outcome of veining in my 2014 Subaru on Monday. More

by LUTESJEN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Aug 18, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the kind review! It means a lot to hear that you're satisfied and we hope our Bob Baker Subaru team can be of service to you again in the future. Take care!

August 16, 2022

I responded to a free 28 point safety inspection and break inspection offer. I was not purchasing services at the time. I was most interested in the break inspection for which I got detail that I wanted More

by SHEIVE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Aug 17, 2022 -

Autonation Subaru Carlsbad responded

Thank you for sharing your experience! We hope we can be of service to you again in the future! - The Bob Baker Subaru Team

August 11, 2022

I was taken care of immediately. And was provided with the upmost care in the world More

by CHRIS.CONTRERAS11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Aug 12, 2022 -

Autonation Subaru Carlsbad responded

We're so happy to hear this, Chris! Thanks for visiting Bob Baker Subaru and please don't hesitate to reach out if we can be of service again in the future!

August 11, 2022

Excellent service from John Loss. John immediately stepped in to help resolve a scheduling issue. Thanks to his efforts, my car was repaired on time. His professionalism and effective More

by DAVIDA101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loss, Nathan Thompson
Aug 12, 2022 -

Autonation Subaru Carlsbad responded

Thank you for sharing your experience! We're happy to hear John was able to ensure your vehicle was repaired in a timely manner and we'll be sure to let him know how much you appreciate his excellent service. Thanks for trusting Bob Baker Subaru with your business and please don't hesitate to reach out if there's anything else we can do for you!

August 10, 2022

Fir iver 6 years now, Bob Baker’s service department has been my go-to location for servicing if my Subaru vehicles. The workmanship is impeccable, the customer service is top notch. They di it right the fi More

by BillCarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez, Tanner Knapp
Aug 10, 2022 -

Autonation Subaru Carlsbad responded

Thanks for the five stars, Bill! We're glad to hear that your visit here at Bob Baker Subaru was such a positive one. We hope to see you back for all of your future auto needs!

August 10, 2022

Lester Cochran is amazing! He helped me and my son with getting our engine replaced and I can't express our thanks enough. The car is running great and we are very pleased. More

by Crystal P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Aug 11, 2022 -

Autonation Subaru Carlsbad responded

We agree -- Lester is amazing, and so are you, Crystal! We are glad we could help you and your son with this engine replacement at Bob Baker Subaru! We appreciate you taking the time to leave such a kind review and hope to see you for the next oil change! Thank you!

August 09, 2022

My experience at Bob Baker Subaru was excellent. They were very helpful, efficient, and informative throughout my service appointment. More

by GRPeeples
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loss
Aug 09, 2022 -

Autonation Subaru Carlsbad responded

Thanks for the five stars! We're honored to hear how your visit here at Bob Baker Subaru was such a positive one. We hope to see you back!

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