Autonation Subaru - Service Center

Customer service was great! Went there thinking I was going to spend a lot of money but the prices were great! I didn’t realize I had 2-recalls on my car and I loved how they to Went there thinking I was going to spend a lot of money but the prices were great! I didn’t realize I had 2-recalls on my car and I loved how they took the time to complete both to ensure the safety for my family! More

Tanner always has a great attitude. I know its been difficult with COVID but I really need the shuttle program back. I know its been difficult with COVID but I really need the shuttle program back. More

I was treated with disrespect. . Tanner Knapp took my car and said he will update me in an hour max 2. After 3 hours I was looking for him and he was no where. When I found him I . Tanner Knapp took my car and said he will update me in an hour max 2. After 3 hours I was looking for him and he was no where. When I found him I told him I needed to go his reply was “your car has a lot of issues”. We will start oil change now. I asked him not to do oil change and just let me go. He said ok. Tanner left to bring my car, came back 20 min after and said they already did oil change and I need to pay for it. My car mileage was 3.8 miles more. This appointment was scheduled two weeks in advance. Unfortunately my car was also not washed More

Worst service possible. My Outback has failed to start approximately 10 times. I have taken it in three times to correct the problem and the last time I was told "we've done My Outback has failed to start approximately 10 times. I have taken it in three times to correct the problem and the last time I was told "we've done all we can do", but the problem persists. Bob Baker Subaru basically told me to pound sand! More

We were taken right away. Tanner gave us excellent service. Expensive but I know my car is safe to drive after a servicing. Tanner gave us excellent service. Expensive but I know my car is safe to drive after a servicing. More

Very good communication about the vehicle and when it would be done. Did very well with scheduling would be done. Did very well with scheduling More

The staff are efficient and professional. My car was done on time even with an additional job. Highly recommend. My car was done on time even with an additional job. Highly recommend. More

You have always hired amazing service people, I thank you for this! Keep it up!!! for this! Keep it up!!! More

Everyone is very friendly and courteous to their customers. The service attendants are helpful and willing to answer any questions. customers. The service attendants are helpful and willing to answer any questions. More

I was late 15 min for a 1:15 appointment (my bad, but unavoidable) The person who scheduled the appointment thoughtfully checked with one of the service managers regarding the time I’d need for service a unavoidable) The person who scheduled the appointment thoughtfully checked with one of the service managers regarding the time I’d need for service and was told no more than 2 hours (I had expressed that the had only about 3 free hours to wait) Once there I waited 5 min in my car, then got out, and started looking for someone. Help arrived. The Service person read the info and immediately became defensive about the time not being enough and probably need to reschedule. We had 3 hours before I needed to leave. He said he’d do the best he could and that was the last I heard from him. I went to see if there was any one to help me get a new warranty as my original was expiring. Apparently there were 2 women handling that task and both were busy. Another service man said he go see if he could help and told them I was waiting. I never got called in although I went by twice to let them know I was still waiting. Later I tracked down my service person as it was getting late and he was immediately dismissive and defensive. Of the 5 items needing to be checked, three apparently said more time was needed to find the problem including my tires which continually are losing pressure. I told them we had to do more than just fill them which I had done the day before. No answers there. Supposedly the volume on and off switch worked well for them. It seldom does for me. I am aware that it is a problem for many Subaru owners. I forgot to get a second fob for the car which I really need-my bad. Julian tried to reset the panel so it linked correctly to my phone. Instead left me with an erased calendar alert for repetitive appointment alarms which was linked to my phone and computer. To his credit, he did show me the back door lock switch which I hadn’t discovered. I now know how to allow someone to open the door from within. Since my warranty isn’t done till the end of this month, they graciously didn’t charge me for their trouble. On the other hand I wasted 4 hours driving to and back and waiting yet accomplished nothing. I am a senior, single woman. I felt invisible and marginalized. A man wouldn’t have had or put up with this lack of service. I must say this was not the usual attitude or service I have received here in the past. Leads me to wonder if it was because my warranty was running out? It is unlikely I will return to BB Subaru for my new warranty or service. So much customer service was lost during COVID, most importantly the shuttle service, The waiting area is really unwelcoming, ridiculously small and uncomfortable. If you can’t at least provide consistent repair and care for your customers car, why should they return? This is certainly a world away from how I was treated when I bought my car. There was definitely no LOVE offered or available last Tuesday! I hope this reaches some one who decides it is appropriate to reach out, apologize, and maybe look into changing a few things about how you treat your customers. You should certainly do better than this. More