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Autonation Subaru - Service Center

Carlsbad, CA

4.2
2,791 Reviews

2,791 Reviews of Autonation Subaru - Service Center

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September 02, 2022

John is the best service advisor. Followed him from Frank Subaru! The work on my car was done quickly. The waiting area is a little outdated but overall good experience! More

by MARLYN.RUIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John loss
Sep 02, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the review and feedback! We're so glad John continues to earn your support and we look forward to your next visit with us here at Bob Baker Subaru!

September 02, 2022

Appt. was 8/24. Service experience very good. Done in timely manner and service person (Julian) kept us informed. Thank you very much for car wash! (Pr More

by Sandyjkin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Sep 02, 2022 -

Autonation Subaru Carlsbad responded

Julian and the team are glad you enjoyed your visit! Thank you for coming to Bob Baker Subaru!

September 01, 2022

Friendly service consultants, work was done quickly and within the promised time frame. Highly recommended. More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
Sep 01, 2022 -

Autonation Subaru Carlsbad responded

Thank you, Robert! We're so glad that you had a fantastic experience visiting the Bob Baker Subaru service center! We look forward to assisting you again!

August 30, 2022

I received the service I expected. Was kept well informed. And delivered in a timely manner. More

by WYKAGYL1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Aug 31, 2022 -

Autonation Subaru Carlsbad responded

Thanks for reviewing your experience! We hope to see you again next time here at Bob Baker Subaru!

August 30, 2022

Baker's service facility is highly suspect. Over 6 montgs they ran up a bill $17k in ineffective charges that ended with me abandoning my car. At one point they said they replaced a fuel pump, More

by DASCALLET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Amabile
Aug 31, 2022 -

Autonation Subaru Carlsbad responded

Thank you for reaching out. I'd like the opportunity to discuss these concerns with you in greater detail. If you have a moment, would you please contact me directly? Thanks again, Norman Amabile - Service Manager - (760) 804-5037

August 28, 2022

Communication and customer service were excellent. The tech assigned to me arranged a shuttle ride so I didn’t need to hire an Uber or be late for work that morning. I was notified promptly when the m More

by Crosstrek owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Aug 30, 2022 -

Autonation Subaru Carlsbad responded

Thank you for sharing your experience! We're happy to hear our team took wonderful care of you and we hope to see you again next time here at Bob Baker Subaru!

August 28, 2022

Lester was attentive and very helpful during our last service visit. Would recommend him to anyone in future More

by Kkmartin09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Aug 30, 2022 -

Autonation Subaru Carlsbad responded

We are happy that your experience with Lester was five-star worthy! Thank you for being a Bob Baker Subaru customer!

August 26, 2022

Great customer service. Honest evaluation of car service/repair issues and sensible recommendations based on age and purpose of the vehicle. Low pressure and easy to work w More

by gcody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
Aug 29, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful review! It means a lot to hear that you're happy with the service provided by our team and we hope to see you again next time here at Bob Baker Subaru!

August 25, 2022

I am very comfortable leaving my car to be serviced with you - best service ever! More

by DUNNCA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Aug 26, 2022 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in the Bob Baker Subaru team! We're honored to receive your support and look forward to your next visit!

August 25, 2022

Really enjoyable and easy getting my Crosstrek serviced at Bob Baker. It's very responsive and quick to set up appointments and drive up for quick service. It's so nice to get a free car wash with my s More

by Macmoma2z.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Aug 26, 2022 -

Autonation Subaru Carlsbad responded

Thanks for the five stars! We're honored to hear that your visit with us was such a positive one. We hope to see you back for all of your future automotive needs! -Bob Baker Subaru

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