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Autonation Subaru - Service Center

Carlsbad, CA

4.3
2,789 Reviews

2,789 Reviews of Autonation Subaru - Service Center

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September 01, 2022

Friendly service consultants, work was done quickly and within the promised time frame. Highly recommended. More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
Sep 01, 2022 -

Autonation Subaru Carlsbad responded

Thank you, Robert! We're so glad that you had a fantastic experience visiting the Bob Baker Subaru service center! We look forward to assisting you again!

August 30, 2022

I received the service I expected. Was kept well informed. And delivered in a timely manner. More

by WYKAGYL1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Aug 31, 2022 -

Autonation Subaru Carlsbad responded

Thanks for reviewing your experience! We hope to see you again next time here at Bob Baker Subaru!

August 30, 2022

Baker's service facility is highly suspect. Over 6 montgs they ran up a bill $17k in ineffective charges that ended with me abandoning my car. At one point they said they replaced a fuel pump, More

by DASCALLET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Amabile
Aug 31, 2022 -

Autonation Subaru Carlsbad responded

Thank you for reaching out. I'd like the opportunity to discuss these concerns with you in greater detail. If you have a moment, would you please contact me directly? Thanks again, Norman Amabile - Service Manager - (760) 804-5037

August 28, 2022

Communication and customer service were excellent. The tech assigned to me arranged a shuttle ride so I didn’t need to hire an Uber or be late for work that morning. I was notified promptly when the m More

by Crosstrek owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Aug 30, 2022 -

Autonation Subaru Carlsbad responded

Thank you for sharing your experience! We're happy to hear our team took wonderful care of you and we hope to see you again next time here at Bob Baker Subaru!

August 28, 2022

Lester was attentive and very helpful during our last service visit. Would recommend him to anyone in future More

by Kkmartin09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Aug 30, 2022 -

Autonation Subaru Carlsbad responded

We are happy that your experience with Lester was five-star worthy! Thank you for being a Bob Baker Subaru customer!

August 26, 2022

Great customer service. Honest evaluation of car service/repair issues and sensible recommendations based on age and purpose of the vehicle. Low pressure and easy to work w More

by gcody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
Aug 29, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful review! It means a lot to hear that you're happy with the service provided by our team and we hope to see you again next time here at Bob Baker Subaru!

August 25, 2022

I am very comfortable leaving my car to be serviced with you - best service ever! More

by DUNNCA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Aug 26, 2022 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in the Bob Baker Subaru team! We're honored to receive your support and look forward to your next visit!

August 25, 2022

Really enjoyable and easy getting my Crosstrek serviced at Bob Baker. It's very responsive and quick to set up appointments and drive up for quick service. It's so nice to get a free car wash with my s More

by Macmoma2z.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Aug 26, 2022 -

Autonation Subaru Carlsbad responded

Thanks for the five stars! We're honored to hear that your visit with us was such a positive one. We hope to see you back for all of your future automotive needs! -Bob Baker Subaru

August 24, 2022

Each of the three visits I have made to the service center I have been very pleased. The customer waiting area has always been very clean and comfortable. More

by Harris4505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Julian Perez, Tanner Knapp, Filip Wisniewski, Lester Cochran, Erik Lopez
Aug 25, 2022 -

Autonation Subaru Carlsbad responded

We appreciate you taking the time to tell us about your great experience, Harris! We hope you visit us again for future service needs! Thank you! - Bob Baker Subaru

August 24, 2022

On time and very efficient service. I’ll come back for next maintenance. Thanks again. More

by RAYMONDHOGLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile
Aug 25, 2022 -

Autonation Subaru Carlsbad responded

We look forward to assisting you at your next appointment, Raymond! Thank you for taking the time to tell us about your five-star service at Bob Baker Subaru!

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