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Autonation Subaru - Service Center

Carlsbad, CA

4.4
2,784 Reviews

2,784 Reviews of Autonation Subaru - Service Center

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August 26, 2022

Great customer service. Honest evaluation of car service/repair issues and sensible recommendations based on age and purpose of the vehicle. Low pressure and easy to work w More

by gcody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
Aug 29, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the wonderful review! It means a lot to hear that you're happy with the service provided by our team and we hope to see you again next time here at Bob Baker Subaru!

August 25, 2022

I am very comfortable leaving my car to be serviced with you - best service ever! More

by DUNNCA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Aug 26, 2022 -

Autonation Subaru Carlsbad responded

Thank you for your confidence in the Bob Baker Subaru team! We're honored to receive your support and look forward to your next visit!

August 25, 2022

Really enjoyable and easy getting my Crosstrek serviced at Bob Baker. It's very responsive and quick to set up appointments and drive up for quick service. It's so nice to get a free car wash with my s More

by Macmoma2z.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Aug 26, 2022 -

Autonation Subaru Carlsbad responded

Thanks for the five stars! We're honored to hear that your visit with us was such a positive one. We hope to see you back for all of your future automotive needs! -Bob Baker Subaru

August 24, 2022

Each of the three visits I have made to the service center I have been very pleased. The customer waiting area has always been very clean and comfortable. More

by Harris4505
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile, Julian Perez, Tanner Knapp, Filip Wisniewski, Lester Cochran, Erik Lopez
Aug 25, 2022 -

Autonation Subaru Carlsbad responded

We appreciate you taking the time to tell us about your great experience, Harris! We hope you visit us again for future service needs! Thank you! - Bob Baker Subaru

August 24, 2022

On time and very efficient service. I’ll come back for next maintenance. Thanks again. More

by RAYMONDHOGLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norman Amabile
Aug 25, 2022 -

Autonation Subaru Carlsbad responded

We look forward to assisting you at your next appointment, Raymond! Thank you for taking the time to tell us about your five-star service at Bob Baker Subaru!

August 24, 2022

Customer service was great! Went there thinking I was going to spend a lot of money but the prices were great! I didn’t realize I had 2-recalls on my car and I loved how they to More

by MERCEDEZDEPONTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Aug 25, 2022 -

Autonation Subaru Carlsbad responded

We are pleased to hear that your experience was so positive, Mercedez! Thank you for taking the time to tell us about your five-star service at Bob Baker Subaru!

August 24, 2022

Tanner always has a great attitude. I know its been difficult with COVID but I really need the shuttle program back. More

by dreainslie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Aug 25, 2022 -

Autonation Subaru Carlsbad responded

We're happy you felt taken care of and had a positive experience servicing at Bob Baker Subaru! Thank you for leaving Tanner and the team your great feedback!

August 24, 2022

I was treated with disrespect. . Tanner Knapp took my car and said he will update me in an hour max 2. After 3 hours I was looking for him and he was no where. When I found him I More

by EMMA.TAL
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tanner Knapp
Aug 31, 2022 -

Autonation Subaru Carlsbad responded

Hello Emma, We are disappointed to read this review and assure you that we will look into this situation on your behalf. It is never our intention to upset you and we hope that we can have a chance to discuss these concerns with you and find a resolution. Please don't hesitate to reach out if you have time to address this with us. Thank you, Norman Amabile - Service Manager - (760) 804-5037

August 23, 2022

Worst service possible. My Outback has failed to start approximately 10 times. I have taken it in three times to correct the problem and the last time I was told "we've done More

by mhgage87
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Tanner Knapp
Aug 23, 2022 -

Autonation Subaru Carlsbad responded

Please call me I want to help. Norman 760-804-5037

August 23, 2022

We were taken right away. Tanner gave us excellent service. Expensive but I know my car is safe to drive after a servicing. More

by JOANSEBASTIAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Knapp
Aug 24, 2022 -

Autonation Subaru Carlsbad responded

Thanks for the five stars, Joan! We're honored to hear that Tanner could assist you during your visit with us here at Bob Baker Subaru. We hope to see you back for all of your future automotive needs!

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