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Autonation Subaru - Service Center

Carlsbad, CA

4.4
2,784 Reviews

2,784 Reviews of Autonation Subaru - Service Center

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September 04, 2022

Great location, they welcome and love my dog! Clean & efficient! offered a car wash I declined but that was nice More

by allison_goodrich
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John
Sep 07, 2022 -

Autonation Subaru Carlsbad responded

Thank you for trusting Bob Baker Subaru with your service needs, Allison! We look forward to seeing you & your pup next time!

September 04, 2022

Took my car in for 6k service and it was a super fast and easy process! More

by DANIELA31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Sep 07, 2022 -

Autonation Subaru Carlsbad responded

This is great to hear, Daniel! Thank you for trusting Bob Baker Subaru with your vehicle! See you next time!

September 03, 2022

Julian in your service center is knowledgeable and helpful he always makes me feel welcome. More

by rakinaga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Sep 06, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the kind comments - we can't wait to share them with Julian! Your business is much appreciated by all of us here at Bob Baker Subaru and we look forward to your next visit. Take care!

September 02, 2022

John is the best service advisor. Followed him from Frank Subaru! The work on my car was done quickly. The waiting area is a little outdated but overall good experience! More

by MARLYN.RUIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John loss
Sep 02, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the review and feedback! We're so glad John continues to earn your support and we look forward to your next visit with us here at Bob Baker Subaru!

September 02, 2022

Appt. was 8/24. Service experience very good. Done in timely manner and service person (Julian) kept us informed. Thank you very much for car wash! (Pr More

by Sandyjkin
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Julian Perez
Sep 02, 2022 -

Autonation Subaru Carlsbad responded

Julian and the team are glad you enjoyed your visit! Thank you for coming to Bob Baker Subaru!

September 01, 2022

Friendly service consultants, work was done quickly and within the promised time frame. Highly recommended. More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
Sep 01, 2022 -

Autonation Subaru Carlsbad responded

Thank you, Robert! We're so glad that you had a fantastic experience visiting the Bob Baker Subaru service center! We look forward to assisting you again!

August 30, 2022

I received the service I expected. Was kept well informed. And delivered in a timely manner. More

by WYKAGYL1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Aug 31, 2022 -

Autonation Subaru Carlsbad responded

Thanks for reviewing your experience! We hope to see you again next time here at Bob Baker Subaru!

August 30, 2022

Baker's service facility is highly suspect. Over 6 montgs they ran up a bill $17k in ineffective charges that ended with me abandoning my car. At one point they said they replaced a fuel pump, More

by DASCALLET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Norman Amabile
Aug 31, 2022 -

Autonation Subaru Carlsbad responded

Thank you for reaching out. I'd like the opportunity to discuss these concerns with you in greater detail. If you have a moment, would you please contact me directly? Thanks again, Norman Amabile - Service Manager - (760) 804-5037

August 28, 2022

Communication and customer service were excellent. The tech assigned to me arranged a shuttle ride so I didn’t need to hire an Uber or be late for work that morning. I was notified promptly when the m More

by Crosstrek owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Aug 30, 2022 -

Autonation Subaru Carlsbad responded

Thank you for sharing your experience! We're happy to hear our team took wonderful care of you and we hope to see you again next time here at Bob Baker Subaru!

August 28, 2022

Lester was attentive and very helpful during our last service visit. Would recommend him to anyone in future More

by Kkmartin09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Aug 30, 2022 -

Autonation Subaru Carlsbad responded

We are happy that your experience with Lester was five-star worthy! Thank you for being a Bob Baker Subaru customer!

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