Autonation Subaru - Service Center

Despite not calling me when my parts arrived the service was very good. My service advisor went out of his way to accolade me and get me car done on time so I could pick up my daughter from school. was very good. My service advisor went out of his way to accolade me and get me car done on time so I could pick up my daughter from school. More

John Less was the friendliest, most helpful employee I’ve ever dealt with at Bob Baker Subaru! And the car was taken care of perfectly. Thank you! ever dealt with at Bob Baker Subaru! And the car was taken care of perfectly. Thank you! More

Very easy process at Bob Baker Subaru. The service needed was performed efficiently and quickly. The service needed was performed efficiently and quickly. More

Work with what I needed and completed the job in less then 24 hrs, very good service. then 24 hrs, very good service. More

I think the technician need to trained properly, if their not paying attention on simple task it cause a problem to the car. not paying attention on simple task it cause a problem to the car. More

I still had to wait in the car for 10 minutes someone to come up after I told a guy that I was there for service appointment. come up after I told a guy that I was there for service appointment. More

1st visit to BB Subaru. Following my service rep from another dealership and completely satisfied with this dealership and service. Will be back for my next. Following my service rep from another dealership and completely satisfied with this dealership and service. Will be back for my next. More

Auto service mechanical is good. Our vehicle was done 20min and was no text mess. recd. we mentioned we were waiting there. Our vehicle was done 20min and was no text mess. recd. we mentioned we were waiting there. More

My 0730 app was set but I hate to wait 30 min. After getting my car back, now my battery is dead and my car won’t start. After getting my car back, now my battery is dead and my car won’t start. More

My 2017 Subaru Forester had for the second time issues with the battery. The first time that happened the dealer provided a new battery and advised us if we do not use the car for 6 weeks due to overseas with the battery. The first time that happened the dealer provided a new battery and advised us if we do not use the car for 6 weeks due to overseas trips, to disconnect the battery. I went to Europe from July 4-29 and had disconnected the battery cables. However when we connected the cables on our return we still had to call AAA since we could not start the car. They charged the battery and the car was starting and driving fine again. However a little later, I got some problems with the remote keys I could not open the rear gate, I just locked the car but the next morning my keys would not open the car. AAA came again the car was opened but it would not start, AAA charged the battery again and I kept the car running while calling the dealer. They advised me to bring in the car. I explained to the service department the battery problem and the remote key that it does not open the rear gate yet. They immediately assumed it was a dead battery in the remote key. I told them that the battery in the key was replaced recently. The service man said they would take care of the problem and that in the future I would have to start the car every other day to keep the battery in shape. When the technician had worked on the car it appeared that I would need a new battery again (the third one) and was told in addition that I needed a system upgrade that would take care of a better distribution of the battery charge. I initially agreed to have both done but called them back later not do the system upgrade for around $180.- they had done it already but would not charge me for it. I went to pick up the car and told them that we would like to talk to the service manager. So we did and asked then why these batteries have such a short life, was there somewhere in the system a leakage. The only answer we received that if we do not drive the car daily we at least have to start the car every other day. I also own a Subaru outback which never had these issues. The answer from the service manager was that we were comparing apples and oranges (more appropriate would have been lemons). If we were not happy with the service we should take the car to another dealer or Pep Boys. We have always serviced our cars at the Subaru dealer since they have the best Subaru trained technicians. We have owned Subaru cars for over 25 years and never had these battery issues. I just can not believe that Subaru puts a car on the market which you have to start at least every other day to keep the battery “happy”. Customer service and satisfaction was not high on the priority list of the people I dealt with this time. In contrast to other times I had my car serviced at his dealership More