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Autonation Subaru - Service Center

Carlsbad, CA

4.3
2,786 Reviews

2,786 Reviews of Autonation Subaru - Service Center

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September 21, 2022

It was an easy transaction and the work was done promptly. We will continue to use the service here More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
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September 18, 2022

There were many employees walking around and in offices but it took a while for someone to approach people waiting by their cars and check them in. More

by BRIENNE.LUKES
Recommend Dealer
No
Employees Worked With
Erik Lopez
Report | Print
Oct 04, 2022 -

Autonation Subaru Carlsbad responded

Hi Brienne, we're sorry to hear that your visit with us took longer than normal. Please feel free to reach out to us so we can learn more about what happened, and so we can ensure that your next visit with us will be a five-star one! Norman Amabile - Service Manager - (760) 804-5037

September 17, 2022

Despite not calling me when my parts arrived the service was very good. My service advisor went out of his way to accolade me and get me car done on time so I could pick up my daughter from school. More

by MCAMARAL
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
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Sep 21, 2022 -

Autonation Subaru Carlsbad responded

Thank you for sharing your experience. We appreciate the feedback and hope we can be of service to you again in the future. Take care! - The Bob Baker Subaru Team

September 15, 2022

John Less was the friendliest, most helpful employee I’ve ever dealt with at Bob Baker Subaru! And the car was taken care of perfectly. Thank you! More

by MISSKELLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Less
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Sep 16, 2022 -

Autonation Subaru Carlsbad responded

Thanks for the five stars, Kelley! We're honored to hear that John and the rest of the crew here at Bob Baker Subaru could assist you. We hope to see you back!

September 13, 2022

Very easy process at Bob Baker Subaru. The service needed was performed efficiently and quickly. More

by W_ALGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Perez
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Sep 13, 2022 -

Autonation Subaru Carlsbad responded

Thanks for sharing your experience! It was a privilege to serve you and we hope we have the opportunity to do so again in the future. Take care! - The Bob Baker Subaru Team

September 13, 2022

Work with what I needed and completed the job in less then 24 hrs, very good service. More

by brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
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Sep 14, 2022 -

Autonation Subaru Carlsbad responded

Thanks for the five stars, Brian! We hope to see you back! -Bob Baker Subaru

September 11, 2022

I think the technician need to trained properly, if their not paying attention on simple task it cause a problem to the car. More

by ARTHUR_H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lester Cochran
Report | Print
Sep 12, 2022 -

Autonation Subaru Carlsbad responded

Hello Arthur, I would like to look into this what is your full name ? Or you can call me. Norman 760804-5037

September 10, 2022

I still had to wait in the car for 10 minutes someone to come up after I told a guy that I was there for service appointment. More

by BEYG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Report | Print
Sep 12, 2022 -

Autonation Subaru Carlsbad responded

Thank you for sharing your review. We hope to provide you with more efficient service during your next visit.

September 10, 2022

1st visit to BB Subaru. Following my service rep from another dealership and completely satisfied with this dealership and service. Will be back for my next. More

by david
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Loss
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Sep 12, 2022 -

Autonation Subaru Carlsbad responded

Hi David, thank you for sharing your review! We look forward to seeing you next time at Bob Baker Subaru!

September 09, 2022

Auto service mechanical is good. Our vehicle was done 20min and was no text mess. recd. we mentioned we were waiting there. More

by ranacar0803
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Lopez
Report | Print
Sep 12, 2022 -

Autonation Subaru Carlsbad responded

Thank you for the review and feedback - we will make sure it gets passed along to our team. Take care and please don't hesitate to reach out if we can be of service again in the future!

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