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Autonation Subaru - Service Center

Carlsbad, CA

4.3
2,786 Reviews

2,786 Reviews of Autonation Subaru - Service Center

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September 12, 2023

Last service was disappointing; tire preshure was off by3-5lbs. Windshield water low & what else not checked ???? More

by M.MILASIUS35
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
June 09, 2023

He was the only one at the dealership that really helped me and respond to me. More

by Brad Veach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
Jun 12, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the feedback, Brad. We're so glad Lester could assist you and we hope you won't hesitate to reach out if our Bob Baker Subaru team can be of service again in the future!

Jun 15, 2023 -

Autonation Subaru Carlsbad responded

Hello Brad, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 09, 2023

My car was there for 6 weeks and only one time did they call to give me an update. More

by Brad Veach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lester Cochran
Jun 15, 2023 -

Autonation Subaru Carlsbad responded

Hello Brad, thank you for taking the time to leave us feedback. Please call our General Manager at (760) 656-6584 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

May 31, 2023

The folks at Bob Baker made my day with quick and efficient service. Express service was much appreciated. You guys rock! More

by GARDENGODDESS365
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski, Kevin Kartchner
Jun 02, 2023 -

Autonation Subaru Carlsbad responded

We're glad you enjoyed the quick and efficient express service at Bob Baker Subaru! Thank you for taking the time to share your experience with us. We appreciate your business and hope to see you again soon!

May 31, 2023

Great smiles and greetings. When I picked up my washed car there was a spider web on the turn signal by the steering wheel, my car was there for 4 days. John was concerned and a More

by EOBM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Loss
Jun 02, 2023 -

Autonation Subaru Carlsbad responded

Thank you for the review and feedback, Elizabeth. We appreciate you giving us the opportunity to earn your business and look forward to seeing you again next time here at Bob Baker Subaru!

May 29, 2023

Kevin checked me in for my appointment as my original service advisor was dealing with another customer. He instructed me where to move my vehicle while he notified the advisor of my arrival. Kevin then More

by Mskasmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski, Kevin Kartchner
May 31, 2023 -

Autonation Subaru Carlsbad responded

We are happy to hear about your experience at Bob Baker Subaru! Kevin sets a great example of a courteous and professional employee with his excellent customer service. It means the world to us that you felt valued as a customer. We appreciate your support and look forward to seeing you for your next appointment. Thank you!

May 31, 2023 -

Mskasmith responded

I appreciate your response. I do want to add that one of the reasons I like Bob Baker Subaru is that I have had only positive interactions with ALL the employees I have met there—from the initial contact in the outside lot to taking the vehicle in for service. Every single person has reflected a sincere commitment to your company and the Subaru brand!

May 29, 2023

Service department did a great job installing the Subaru accessories purchased with the car. Thanks! More

by ATLEYDG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester Cochran
May 30, 2023 -

Autonation Subaru Carlsbad responded

Thank you for sharing your review! -Bob Baker Subaru

May 27, 2023

Service personnel (like Filip) appear knowledgeable and are helpful. Repair works sometimes appears spotty. Still waiting to determine if repairs are complete. More

by CHRIS.HEALEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Filip Wisniewski
May 30, 2023 -

Autonation Subaru Carlsbad responded

Chris, thank you for sharing your experience with us. We're glad to hear that our service personnel, like Filip, were knowledgeable and helpful to you. However, we're sorry to hear that the repair works appear spotty and that you're still waiting to determine if the repairs are complete. If there's anything else we can do to help or if you have any further questions about your repairs, please don't hesitate to contact us directly. Thank you. Tim Anderson - Parts & Service Director - 7608045037

May 27, 2023

Lester was extremely helpful. He was very upfront with the cost/time frame of our vehicle. I would trust taking my car back to Carlsbad Subaru anytime. More

by Jonathan Sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lester Cochran, Tim Anderson
May 30, 2023 -

Autonation Subaru Carlsbad responded

Jonathan, We appreciate you leaving Lester and Bob Baker Subaru five stars! We hope that you return for your next service appointment! Thank you!

May 25, 2023

Need rewards or points system. Could use more amenities room and amenities for waiters. Very clean! More

by MCUSHION
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Loss
May 26, 2023 -

Autonation Subaru Carlsbad responded

Thank you for sharing your honest feedback! -Bob Baker Subaru