Autonation Subaru - Service Center

Service dept. Staff incl Service Manager Rick is unethical - BEWARE !!! Took my brand new 2011 VW Touareg in for what should have been a 15 min top off of Advlue fluid for the TDI. Instead, i unethical - BEWARE !!! Took my brand new 2011 VW Touareg in for what should have been a 15 min top off of Advlue fluid for the TDI. Instead, it turned into this dealer telling me they would not do work unless they were paid by the dealer that I purchased it from. They ended up lying to me about service errors I had on the car with only 130 miles on it when it was a simple clear that should have been done before delivery. They tried telling me they needed car overnight so they could drive around in it with a computer plugged into the vehicle. This seemed unusual and when I compared notes, I found conflicting stories between the service advisor, the tech, and the service manager who all seemed to be lying and/ or unknowledgable about the situation at the very least. I now understand why there are so many negative posts about this dealership. Glad I found out early as I will never bring my 11' Touareg TDI here again. More

Bob Baker Volkswagen is the only place that I have had my car serviced at. Ron always makes me feel welcomed. Everyone that I have come in contact with is very nice. He always has my vehicle ready for me car serviced at. Ron always makes me feel welcomed. Everyone that I have come in contact with is very nice. He always has my vehicle ready for me when he says it will be ready. It is a real pleasure bringing my car to them. Excellent Service!!! More

Why? Why? Why? We knew what the experience would be like but due to convenience we went to service our passat anyway. Painful...refer to your owner's manual that should fix the problem. We even put a like but due to convenience we went to service our passat anyway. Painful...refer to your owner's manual that should fix the problem. We even put a post it on the page in your owner's manual. I am not a moron! We've tried that 30 freaking times since you repaired it the first time and it hasn't worked since. Either we're doing something wrong or our imagination is pessimistic. These people never NEVER get it right. All they do is tell you everything you need besides the issue you to take it in for. It hurts. All I can do is say pray for all of these people who's energy is just twisted. A fish rots from the head first and I'm sure the service manager whoever he or she is is a useless service provider. Thank God his or her family loves them because this customer hates going there and NEVER will again. Steer clear of Bob Baker VW in Carlsbad for both sales and service. I've purchased 4 cars over 8 years and am done. No longer going there out of convenience I will drive to Miramar. By the way I live in their town. So what...Mira Mesa here I come! More

This service department is horrible. They have cost me over $600 in the past month and my 2000 Passat is still not fixed. As of today, my car is still there. The service manager, Rick Nelson was extreme over $600 in the past month and my 2000 Passat is still not fixed. As of today, my car is still there. The service manager, Rick Nelson was extremely rude when I had a few simple questions as to why my car is still sitting in the parking lot untouched and unfixed. If I could, I would rate this dealership at a "0". Do not get a car or take your car for service to this dealership AT ANY COST! More