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Autonation Subaru - Service Center
Carlsbad, CA
2,794 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,794 Reviews of Autonation Subaru - Service Center
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February 06, 2019
Second underfill on oil change This is the second oil change Bob Baker has performed and the second time the service technician has underfilled our 3.6r Subaru Outback. Half way thr This is the second oil change Bob Baker has performed and the second time the service technician has underfilled our 3.6r Subaru Outback. Half way through the recommended service interval the oil light has come on and I found the oil level to be 2qts low. 2qts?! Either the technician doesn't fill the oil filter prior to replacement or he can't count to 7qts. Its a brand new vehicle so I can understand if 7qts is more than the previous model but the only way to underfill a car is neglect or inexperience and neither is acceptable when you're spending 40k on a car. The lube tech should know the capacity and the senior tech should be checking his work before releasing the vehicle. Please figure it out so I don't have to demonstrate how an ASE certified technician is supposed to to their job. More
by Mechanicalengineer
Employees Worked With
Nathan Thompson,Norman Amabile
September 03, 2018
Wanted rear-end damage repair, ended up with non radio/nav After getting rear-ended, we went to Bob Baker Subaru to get our 2018 Subaru Outback collision damage repaired, the experience left us frustrated and After getting rear-ended, we went to Bob Baker Subaru to get our 2018 Subaru Outback collision damage repaired, the experience left us frustrated and not wanting to ever have to deal with Bob Baker again. The Pros: The customer service people were friendly. The Cons: Will say anything to get your business. Misrepresented the amount of time they needed to affect the repairs. Being told it would take about a week to complete the repairs but taking over 3 weeks. The primary issue was getting the car into the paint shop. Quality of the paint on the bumper skin where they had to tape was poor and left small run marks under the tape. The paint had about half dozen "bumps" where large particulates landed in the paint. We don't know how, but they broke the stereo/navigation system. When we picked up the car, they said they could not look at it, but my wife had to bring the car back at a later time. When the car was returned for the nav repair, they said the entire unit had to be replaced. It took a week and a half to get the replacement parts and then told us they could not attempt the repair for another 2 weeks. We still do not have a fully functional car More
by Cant Believe it Guy
Employees Worked With
Don Elliott
February 27, 2017
Service Update We love our 2014 Subaru Outback & Bill Toole is the man to visit. Knowledgeable & Professional. We drove from coast to coast and love the comfort & lu We love our 2014 Subaru Outback & Bill Toole is the man to visit. Knowledgeable & Professional. We drove from coast to coast and love the comfort & luggage space! More
by SusyQ
Employees Worked With
Bill Toolen
February 14, 2017
Benny Ruffolo review Hi There, My wonderful 2014 Subaru Cross trek just turned 2, and running like new, thanks to all at your company, but especially Benny Ruffolo.. He Hi There, My wonderful 2014 Subaru Cross trek just turned 2, and running like new, thanks to all at your company, but especially Benny Ruffolo.. He listens, respects, and gives one the time needed to make a decision. After 2 months, I finally bought my Blue Cross trek, and Benny took so much time in showing me all the "bells and whistles", and each time I come for a service, he is there to help me in any way. He is "the best" Hopefully, my review will be most helpful in your considerataion of of him for this service award. Well deserved. Kathy Robb More
by Kathleen Robb
Employees Worked With
Benny Ruffolo
June 22, 2016
Express service oil change Not exactly EXPRESS, took three hours. They said they got backed up. I was there early enough how did my car get back up?Witnessed the service mana Not exactly EXPRESS, took three hours. They said they got backed up. I was there early enough how did my car get back up?Witnessed the service manager being extremely rude to a woman. Trouble with the oil price up-charging on warranty. Double from the previous service. Won't be back. More
by Horn
Employees Worked With
Service
May 21, 2016
Service on Subaru AC After several attempts to have the AC repaired on our Subaru Forrester, Zach Lenfesty did a fantastic job in accomplishing this feat...so thankful for After several attempts to have the AC repaired on our Subaru Forrester, Zach Lenfesty did a fantastic job in accomplishing this feat...so thankful for his help and so above and beyond!! What a successful young person... More
by Brooks
Employees Worked With
Zach Lenfesty
June 03, 2015
No Support For EVs I was really enthusiastic about my new eGolf -until I tried to drive it off the lot. The AC was broken. Hung out for nearly two hours after the deal w I was really enthusiastic about my new eGolf -until I tried to drive it off the lot. The AC was broken. Hung out for nearly two hours after the deal was completed and they couldn't figure out what was wrong. They sent me home in a terrible, smelly (cigarette) loaner car that actually ran out of gas on the drive home. They finally had to get me a replacement car from another dealer -and now that one is having a lot of problems (car.net doesn't work, navigation and music play are buggy). Worst of all, I called their service department five times over two weeks to try to set up an appointment, and the calls always went to voicemail. I left detailed messages, but no one ever called back. Just to add insult to injury, I had a charging emergency when the nearby station was out of order, so I went to the dealer -only to find they have permanently shut down their EV charger (they couldn't say why...). They then sent me to another charging station that doesn't support my car. The one I bought from them! They actually don't even know what kind of charger works on their own cars! This dealership talks big about their wonderful customer service, but they just can't back it up. I'm really disappointed in Volkswagen after this poor experience. More
by eGolfDriver
Employees Worked With
none
March 13, 2015
Great 60K Service I've had my Forester for nearly five years and we are getting ready for a road trip, so I decided to have a major service done at Bob Baker Subaru in I've had my Forester for nearly five years and we are getting ready for a road trip, so I decided to have a major service done at Bob Baker Subaru in Carlsbad. It is a bit of a drive, but well worth it. My service rep treated me like I was his most important customer ever. He matched the price I expected, walked me through the options, and promised improved driving comfort. He kept me informed and delivered on all fronts. If this keeps going I will have this Subaru for many more years. More
by Adriaan
Employees Worked With
Andrew Upson
January 11, 2015
Jason, a refreshing experience!!!! I took my daughter with me, looking to lease or purchase another car. We stopped at this VW dealership, where Carmen (great lady) introduced us to Jas I took my daughter with me, looking to lease or purchase another car. We stopped at this VW dealership, where Carmen (great lady) introduced us to Jason. Jason is not the car sales person you would EVER expect to meet. He has been so relaxed, gave us all the time we needed & answered every question we had. We not only learned a lot from him, felt comfortable throughout the complete process, as he provided us with every possible option. Long story short we ended up finding the perfect car for us. Jason has made such a wonderful impression on both my daughter and myself. We will for sure highly recommend him to others & request him for future leases or purchases !!! THANK YOU, JASON, now I have to explain to my kiddo that this is not the norm, rather the exception to work with someone of your caliber. More
by kerstin
Employees Worked With
Jason & Carmen
September 14, 2014
returning customer We live some 25 miles away from Bob Baker dealership. As, unusually, they did not keep their promise to complete the service of my Subaru by 2 P.M.(du We live some 25 miles away from Bob Baker dealership. As, unusually, they did not keep their promise to complete the service of my Subaru by 2 P.M.(due to mechanics shortage, they explained) and I having another engagement, I took my car as it was. To their credit they did not insist on charges. I wrote letters to then service manager and when he did not respond I wrote to Bob Baker person, with the same result, no response and I took my business elsewhere. This was some five months ago. As one, among many, receiving promotional emails from the new Service Manager; I took my car again for properly completing the 30,000 Service. What an excellent surprise and pleasant change. I was welcomed and introduced to Dawn mount. She patiently listened to my previous experience, listed my service requirements and shuttled us (my wife accompanied me and we made a day of it on the beach) to an Inn in Carlsbad. When we returned, shuttled again, the car was ready, washed and cleaned. What a delightful experience. The reason for not scoring Excellent for everything; is the past history. After the next service, I will write my experience again even though I am sure under the new Service Manager, Don, things have changed for the better. More
by Ash2
Employees Worked With
Dawn Mount
