Autonation Subaru - Service Center

Jason, a refreshing experience!!!! I took my daughter with me, looking to lease or purchase another car. We stopped at this VW dealership, where Carmen (great lady) introduced us to Jas I took my daughter with me, looking to lease or purchase another car. We stopped at this VW dealership, where Carmen (great lady) introduced us to Jason. Jason is not the car sales person you would EVER expect to meet. He has been so relaxed, gave us all the time we needed & answered every question we had. We not only learned a lot from him, felt comfortable throughout the complete process, as he provided us with every possible option. Long story short we ended up finding the perfect car for us. Jason has made such a wonderful impression on both my daughter and myself. We will for sure highly recommend him to others & request him for future leases or purchases !!! THANK YOU, JASON, now I have to explain to my kiddo that this is not the norm, rather the exception to work with someone of your caliber. More

returning customer We live some 25 miles away from Bob Baker dealership. As, unusually, they did not keep their promise to complete the service of my Subaru by 2 P.M.(du We live some 25 miles away from Bob Baker dealership. As, unusually, they did not keep their promise to complete the service of my Subaru by 2 P.M.(due to mechanics shortage, they explained) and I having another engagement, I took my car as it was. To their credit they did not insist on charges. I wrote letters to then service manager and when he did not respond I wrote to Bob Baker person, with the same result, no response and I took my business elsewhere. This was some five months ago. As one, among many, receiving promotional emails from the new Service Manager; I took my car again for properly completing the 30,000 Service. What an excellent surprise and pleasant change. I was welcomed and introduced to Dawn mount. She patiently listened to my previous experience, listed my service requirements and shuttled us (my wife accompanied me and we made a day of it on the beach) to an Inn in Carlsbad. When we returned, shuttled again, the car was ready, washed and cleaned. What a delightful experience. The reason for not scoring Excellent for everything; is the past history. After the next service, I will write my experience again even though I am sure under the new Service Manager, Don, things have changed for the better. More

Rich Thornton is the best! Brought my 2005 Outback in for service, she was a little tired after 10 years, but ended up driving out with a brand new 2015 Outback! Rich made the Brought my 2005 Outback in for service, she was a little tired after 10 years, but ended up driving out with a brand new 2015 Outback! Rich made the whole process easy and gave us a great deal on the car, plus the trade in. Will not hesitate to recommend Rich and the dealership to anyone! More

excellence in service I brought my vehicle in for scheduled maintenance and to check a few concerns. Loaner car was waiting for me when I got there. I was in and out both I brought my vehicle in for scheduled maintenance and to check a few concerns. Loaner car was waiting for me when I got there. I was in and out both on drop off and pick up. My car was finished by the time they said it would be. Very friendly staff. Overall great experience. More

I purchased my new Subaru in 2012 and had a wonderful sales experience. The representative was very thorough on my first and second visit during the sales process. My friend asked a general question an sales experience. The representative was very thorough on my first and second visit during the sales process. My friend asked a general question and we received a more than adequate explanation, confident he was knowledgeable on the vehicle and it's capabilities. When I went for service later in the year, they were prompt, efficient and very polite in addressing the issues. I recently had another visit to replace a cosmetic problem, which was addressed and resolved quickly and very courteously I have complete confidence in the staff and technicians from Bob Baker Subaru. More

I thought after confusion the service adviser that did help me made me feel she was going to fix the problem and she did and explained what was being done to solve my problems on the new car. Thank you help me made me feel she was going to fix the problem and she did and explained what was being done to solve my problems on the new car. Thank you More

RE Invoice# 435875 We brought our 2008 VW PASSAT in RE Invoice# 435875 We brought our 2008 VW PASSAT in because our oil level was low. We asked Molly to tell us why the car oil level was consistentl RE Invoice# 435875 We brought our 2008 VW PASSAT in because our oil level was low. We asked Molly to tell us why the car oil level was consistently getting low,as there was no oil puddle under the car.She said she would call us when she figured it out.We bought this car certified from this dealership and expected for problems like this to be taken care of under the certification.We waited for a call and didnt receive one. We called up and were told that they fixed the problem and changed the oil,and our bill was $151.87.The certification deductible is $50.We never asked to have the oil changed and explained this to Molly.She replied "Are you sure?". She proceeded to explain that we were only 200 miles away from needing a service. In reality, according to the last service sticker received from the dealership, we were closer to 500 miles and 3 months away from service. Not once did Molly offer to show us the service request write up- something we never received a copy of either. When we asked for details, Molly kept referring us to pay the invoice because the details were there. As this is the 3rd time we have had issues with the service, we will not be a returning customer. We feel we were incorrectly charged for the oil change and the level of service was subpar. We have opportunities to refer our friends to this dealership and will not be doing so in the future. We are open to discuss if you wish to contact us via email.Thank you. More

The the oil change and brake check and tire rotation servicing of my 2005 Subaru Forester was handled politely and efficiently. I definitely like the Bob Baker/Carlsbad Express Service and will return servicing of my 2005 Subaru Forester was handled politely and efficiently. I definitely like the Bob Baker/Carlsbad Express Service and will return for all my regular servicing from now on! I was completely satisfied with everything. Brad, the servicing rep was polite and attentive, making sure my car was ready promptly since I was waiting. He even gave me a token for a cup of coffee and showed me how to use the machine. I was very happy to see my car washed and ready to go in no time at all. Bob Baker of Carlsbad has indeed put out a great effort to make the customer happy. Thank you for that! R P Allen More

I have had my 2011 Subaru Outback in for service at Bob Baker for routine maintenance, and the service has been outstanding. Today, I had a routine service, and I asked for a quote for a few interior repa Baker for routine maintenance, and the service has been outstanding. Today, I had a routine service, and I asked for a quote for a few interior repairs (dog chewed the seat belts and a few other things!), and when I picked my car up, it was clean inside and out, ready when they said it would be, and I had my quote for repairs. I would highly recommend Bob Baker Subaru to anyone looking for a reliable, customer oriented dealer/car service. Their team is AMAZING! alisa trejo More

In 2011 I purchased a used WRX Sti from a dealership in Arizona. I assumed this was a good investment because the car ran fine and no issues seemed apparent. After getting the car looked over at Subaru Car Arizona. I assumed this was a good investment because the car ran fine and no issues seemed apparent. After getting the car looked over at Subaru Carlsbad and purchasing an extended warranty for a Killer Deal (thanks to upper Management) I was on my way living the good life. The initial and continuous visits with BBSofC (Bob Baker Subaru of Carlsbad) was awesome. I was well informed given awesome advice on how to take care of the vehicle and just the overall experience with the staff was great. I felt i found a dealership I could trust (I know trust and dealership are not often used in the same sentence but this time they are). After a few oil changes I noticed i was consuming a large amount of oil. I informed BBSofC of my dilemma. They immediately went to work to diagnose the problem. They found the problem and then went to bat for me to Subaru of America to have the engine replaced. Can you say WOW. This had made my car buying and service experience awesome. Its almost unheard of a dealership taking their time to ensure the customer is taking care of and has a piece of mind to know that their issue will be resolved. Bob Baker Subaru of Carlsbad, Two thumbs up. Very informative, Communication is outstanding. and most all repair parts are usually on stock so the wait or repair time in minimal.. Kuddos to this Subaru Dealership. More